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David M
Culbokie, United Kingdom

Good family hotel

4.0 of 5 bubblesReviewed 11 Jul 2019via mobile
Visited here as part of a California trip with my wife and daughter. Good access to shops an restaurants on surrounding streets and free bus at the bottom of the street that goes to cannery row and the aquarium. Hotel is not the most modern but is clean and well maintained with helpful staff. We used the great buffet breakfast which was great with good selection and could fill you for the day. $25 a day valet parking seemed reasonable.
Date of stay: July 2019
Trip type: Travelled with family
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TeamMarriott, Manager at Monterey Marriott, responded to this review
Responded 12 Jul 2019
Dear T2271GQdavidm,

Thank you for making Monterey Marriott a part of your family vacation. We are happy to know you all had a pleasant stay and that you enjoyed our great location, well-appointed rooms, and friendly, professional associates. We are also pleased you were able to take advantage of our delicious breakfast. We want you to start the day off right! Thank you once again for being our guest. We look forward to welcoming you back soon. Safe travels!

Blanca Erben
Senior Rooms Operations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews great location valet parking elite room cannery row breakfast buffet fisherman's wharf bay view convention center sink area within walking distance valet service per day mini fridge big sur the room was nice mile drive san francisco
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Reviewed 8 July 2019

We reserved a Bay View room, a little more expensive than the average guest room, we enjoyed the view and a little additional space. The room was clean and the bed comfortable, plus we had a small refrigerator in the armoire; other than that it was a fairly average hotel room. The toilet and shower area have a pocket door separating it from the sink area, our door didn't close all the way. We decided to use the valet parking, which was easier with unloading and returning luggage to the car.

Compared to other hotels in Monterey, the Marriott is a little expensive (thus just average in my rating); I'm not sure it is worth the additional $$.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Shirley S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Monterey Marriott, responded to this reviewResponded 9 July 2019

Dear Shirley,

Thank you for being our guest. We are glad we provided comfortable accommodations during your stay, but we are disappointed you felt our hotel was just average. We work hard to provide an exceptional experience, and we will take your comments to heart. It was our pleasure hosting you, and we would welcome another opportunity to serve you in the future.

Blanca Erben
Senior Rooms Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2019

There is no way this can be considered a Category 6 Marriott! The place is gross. Checked in - no mention of elite status, no separate check in for elite members. Room was old, outdated, and filthy. Had dirty mirrors in bathroom. Carpet in bathroom dressing area. Room faced courtyard pool - noisiest hotel I have ever stayed in. Pool opens early in morning and if someone is talking at pool -- you can hear whole conversation in your room. Hotel staff is useless, valet was awful. Self parking is 3 blocks away. Do not recommend this hotel at all.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank Travelgood05
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Monterey Marriott, responded to this reviewResponded 8 July 2019

Dear Travelgood05,

Thank you for choosing to stay with us. We are very sorry that you had a negative experience here, and we assure you that we take your feedback seriously. We want you to know that we are making adjustments and working with our team to deliver better hospitality going forward. Please consider staying at our hotel again in the future so we can provide the excellent experience you should always expect from us.

Blanca Erben
Senior Rooms Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2019 via mobile

We needed a place on short notice and they had decent same-day room rates. It's been a few years since staying here and the breakfast buffet has definitely kicked it up a few notches. They had everything, including an omelet station, and the service was superb. The breakfast hours were equally generous. We didn't have a renovated room, but I expect this place will get 5 stars after the renovations are complete. TRAVELER TIP: there is 2 hour parking on the street at the north end of the hotel and 1 block west on the south end. Skip the garage and park for free if you arrive in the evening...and then until 11am the next morning.

Date of stay: June 2019
Trip type: Travelled as a couple
5  Thank Kauai-Biz-Traveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Monterey Marriott, responded to this reviewResponded 27 June 2019

Dear Kauai-Biz-Traveler,

Thank you for returning to the Monterey Marriott for your stay. The best compliment a guest can give is to return to a hotel that they love and to share their experience with others. We are pleased that we could provide you with a gratifying experience and that you particularly enjoyed our delicious breakfast buffet. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us every time your travels bring you to Monterey.

Blanca Erben
Senior Rooms Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2019

I had the pleasure of staying in a newly remodeled room. The decor was not your typical hotel room, tiled floors throughout and a walk in shower stall. The beds were pretty comfortable probable medium firmness. But there is more...get the breakfast buffet. It is fantastic. The parking thing again, this is California so most of the parking is curb side, but the Marriott has valet. I know more money, but most hotels are doing this now. I prepaid the valet and the breakfast buffet in the price of the room when I booked. It saved me a lot of money. Look under specials in the Marriott website. Also if you are a Marriott Bonvoy member wireless internet is free. The best part of my trip there is that the staff made my family and I feel important. The the staff was great...

Date of stay: June 2019
3  Thank Robert G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Monterey Marriott, responded to this reviewResponded 25 June 2019

Dear ROBERT G,

Thank you for the generous rating of our hotel, the Monterey Marriott. It is always great to hear from our Mariott Bonvoy member. We are delighted you could enjoy our perfect combination of accommodations and superior service from our downtown hotel! We appreciate you mentioning our fantastic breakfast offerings, the valet parking, as well as our courteous staff. It was a pleasure hosting you, and we look forward to your next visit.

Blanca Erben,
Senior Rooms Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2019 via mobile

We really liked this property and staff and being Marriott Bonvoy Titanium are pleased with recent upgrades and look forward to some additional upgrades.

We were on the 9th floor facing the city and water which is about the best you can have based on how the property was built.

We liked our room which was spacious with nice vanity, large stone shower, large closet, nice sitting area, refrigerator and views of the city and bay.

Over the past few years there have been several upgrades to both the lobby and public areas as well as the rooms. We were on the ninth floor for this visit and it was very nice.

The restaurant where we had the breakfast buffet is really nice and had a very large selection of breakfast items: omelette station, waffles, many types of donuts and pastries, lots of fruit and the standard bacon, eggs, potatoes etc. Although the restaurant is nice it seems a bit outdated in color and decor style. The bar area on the other hand is very modern looking. All staff were very polite, courteous and eager to help.

The outside of the hotel I think needs painting so as not to have the dinghy yellow color. This would give it a fresh modern look. Also the only parking option is either valet or self park in a public lot 3 blocks away.

There is a bar/restaurant space at the far opposite end of the hotel which is unused and looks like it’s will be be renovated. It will be nice to see what goes in there.

We will stay here again and look forward to additional upgrades.

Date of stay: June 2019
Trip type: Travelled as a couple
1  Thank AdvtrTrvlr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Monterey Marriott, responded to this reviewResponded 28 June 2019

Dear travelinm2014,

Thank you for sharing the specifics of your stay at the Monterey Marriott. We are delighted you could enjoy our perfect combination of location and superior service from our downtown hotel. We appreciate you mentioning our delicious breakfast offerings, which were up to your satisfaction and that our spacious rooms with amazing views of the bay, enhanced your visit. Thank you once more for being a valued Marriott Bonvoy Titanium elite member, and we look forward to hosting you again soon.

Blanca Erben
Senior Rooms Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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