Not centrally located as in close to downtown Monterey nor far from it but close to freeway and airport. The room was nice and was updated. The queen rooms are very small and a bit cramped. The bigger rooms are at the back of the building. When I checked in the front desk girl did not acknowledge me as a Diamond member nor did offer me a complimentary upgrade. However when I went to the front desk for the second time to see about my upgrade the gentleman who was already there upgraded me which was nice. Although he asked for some proof if I was a Diamond member and so I told him to check his computer and check my reservation where he should be able to find my elite status. I obviously educated him on the matter since he does not know the varies elite status let alone ever visited choice hotels website by the question he asked me. When I visited the breakfast room the attendant told me next time come earlier with an attitude. I do not think that's appropriate for an employee to make such comment to a paying guest who is giving her a job and be disrespectful. Rather she should have been pleasant about it and not make a big deal out of it. So management need to re-train their staff on courtesy and accommodation levels. I feel the attendant at the breakfast...More
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