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“Disappointment”

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Stargazer Inn and Suites
Ranked #52 of 55 Hotels in Monterey
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Disappointment”
Reviewed 29 September 2012

I reserved my room on September 19 for a room with a king size bed a fireplace and a spa tub. The front desk attendant that I called, stated that's what I would receive. Today I checked in and the room looked ok but on closer inspection there was no fire place or king size bed. When I approached the desk attendant with my disappointment I was met with this statement, (after she called her manager) "Well you didn't have it in writing, so we can not do anything for you, other then let you check out right." This was not really feasible 2 yr old, 4 mth old, and an anxious wife, haha I guess I have to record every call when reserving a hotel from now on to keep these people honest. So then, I called clarion corporate ( choice hotels) customer relations; I let the representative know what happened and she told me "You need to take this issue to the hotel manager." I let her know that I had already taken the issue to the manager. She respond " Well all we can offer you is to check out." I then asked if I could speak to her supervisor but I was hung up on before I could finish the word super; if there are any issue at any "choice hotels" good luck getting them resolved. Here's my video review from the room. http://youtu.be/nf0l02-pE2s

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rapha192004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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312 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
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English first
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 August 2012

I stayed in this hotel and while not a 5 star it was also not priced that way. They had everything I needed and were very friendly. Pool area was great, rooms were spacious and service very accomodating. I have to chuckle at some of these reviewers who want 5 star accomodation for $70 a night. Get real.

  • Stayed May 2012, travelled solo
    • Value
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Helpful?
2 Thank Ron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surf City USA
Level Contributor
768 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 384 helpful votes
Reviewed 20 August 2012 via mobile

You know how sometimes you get shampoo all in your hair, it's running down into your eyes & then the shower pressure goes out? Yeah, this is one of those places. I could go on, but this is just an overpriced dump on a busy street, far from anywhere worthwhile in Monterey. Stay elsewhere.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jg3arrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Monterey hotels

Houston, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 August 2012

Was not expecting much but I will not return . Rooms small and musty with a deodorizer smell. Had to change rooms ,first had no A/c room very stuffy. I am not familiar with other motels in the area but I think it could have been better for the price.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank lizbeth c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2012

Stains all over carpet wet? Dark spot on chair cigarette smell in rm. asked for reimbursement refund hotel said no because I paid Expedia 3 rd party gross room pool over chlorinated. Kids could not swim hurt eyes Regret. Never again

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 July 2012

Stayed three nights.The room was very outdated but clean. Nice swimming pool area. Started each day off with a great Continental breakfast, which really helps.People who prepare this was not friendly at all. Did not like all the maid service stuff and bedding scattered outside all over in your walk way all the time.

Room Tip: next time we will choose something we can walk to the attractions,like the aquarium and the cannery...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Char52_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keizer
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 July 2012

only stayed 1 night in this hotel but wish we would have stayed longer. Way way too much to do in this area for just 1 night. My wife and I stayed in the cottage room rite next to the office, it was interesting to say the least was kinda a different style room then we are use too. Room was a bit dated but clean and comfy. All the front desk staff we spoke to (checking in and out) were really friendly and more then happy to explain where things were and how everything worked. Other staff could have been nicer didn't really interact with them but didn't seem to be too happy to be at work. Parking sucked and when I say sucked I mean we went to dinner and came back to have to park on the street in front of the hotel =(

Room Tip: I would stay at this hotel again the front desk staff and cleanliness of the room made up for all th...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matt11655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Stargazer Inn and Suites

Property: Stargazer Inn and Suites
Address: 1046 Munras Avenue, Monterey, CA 93940-4513 (Formerly Clarion Hotel)
Region: United States > California > Monterey County > Monterey
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #52 of 55 Hotels in Monterey
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Stargazer Inn and Suites 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
Stargazer Inn & Suites is part of the Monterey Signature Collection of accommodations. Situated in the center of Monterey's historic downtown,Stargazer Inn & Suites is a newly renovated, smoke-free hotel in one of California's most picturesque coastal communities. Monterey is the gateway to Big Sur, Carmel and other vacation spots, making the Stargazer Inn & Suites an ideal hotel for business travelers and vacationers alike. Our rooms feature bedding and bath collections for ultimate comfort. In addition to 40" flat screen TVs, our guests have access to complimentary high-speed wireless internet. Last but not least, we offer an indoor heated pool and spa facility. ... more   less 
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Also Known As:
Clarion Hotel Monterey
Clarion Monterey
Monterey Clarion

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