Upon checking in from a long drive from Las Vegas, room wasn't what is "advertised" on computer!!! So beware! Rooms are NOT what u see! The first night girl accommodated us for a different room w/a kitchen... But this one was in horrible condition for what we pre-paid! I was so upset but so exhausted we decided to just deal w/ it in the morning. The morning staff was down right incompetent!!
Couldnt help us.. So I demanded the manager right then as their motto is "customers come first" but guess what?? He's NOT on site!!
WHAT? I had to demand his staff to literally page him! Unacceptable
Didn't see him or hear back that day or the next, despite my request. Finally after continually "voicing" how upset I was at this point did I finally speak to him. Word of caution-- he acted like it was our fault!!! It wasn't until I mentioned that I had actual pictures of the room did his tone change!! Unbelievable!! People--location is great-- but choose another hotel!!! Room condition didn't change, & the next day, light above the counter fell down from the ceiling!!! What the ???? Again, had to demand to page manager, as he is RARELY ever there! Horrible service, poor quality of room, way way over priced & super noisy!!!! Breakfast is a joke!!
Choose elsewhere for anyone reading this far!!! Seriously! It was so bad I even called their 800# & that was just as bad! They DO NOT care about you as a customer!!!! All they care about is ripping you off!!!! Never ever will I stay there!!!!!!
- Official Description (provided by the hotel):
- Stargazer Inn & Suites is part of the Monterey Signature Collection of accommodations. Situated in the center of Monterey's historic downtown,Stargazer Inn & Suites is a newly renovated, smoke-free hotel in one of California's most picturesque coastal communities. Monterey is the gateway to Big Sur, Carmel and other vacation spots, making the Stargazer Inn & Suites an ideal hotel for business travelers and vacationers alike. Our rooms feature bedding and bath collections for ultimate comfort. In addition to 40" flat screen TVs, our guests have access to complimentary high-speed wireless internet. Last but not least, we offer an indoor heated pool and spa facility. ... more less
- Reservation Options:
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- Also Known As:
- Clarion Hotel Monterey
- Clarion Monterey
- Monterey Clarion