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“Bit pretentious”

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Monterey Plaza Hotel & Spa
Ranked #1 of 56 Hotels in Monterey
Certificate of Excellence
GreenLeadersBronze level
Reviewed 24 May 2014

Stayed here for 2 nights for our anniversary and upgraded to the spa terrace room. The hotel is very nice and the spa area did look really nice. Our room was nice but for the price you pay it was really small and so was the terrace. The staff were friendly but it did depends who you spoke to. Some were really nice and couldn't do enough for you and others were a bit up themselves - particularly the restaurant booking staff. We booked a table in the morning for our anniversary dinner and we asked for a table by the window but when we got there it was right in the middle of the restaurant. But it seemed busy and they said there were bookings and would move us if they could so that's fine. Our waitress was fantastic and kept apologising (even though it wasn't her fault). The annoying part was as we sat there no one else really came to sit by the window and people left. So overall the hotel is nice with some fantastic staff but has become a bit full of itself. My advice would be to shop around to get better value for your money.

Positives
- Location, the views are stunning and it is right in the centre of Monterey
- Restaurant - the food and waiting staff here are fantastic, if you go as a four you may get a window seat!
- Bar, was really relaxing sitting out looking at the views

Negatives
- Rooms are pretty small
- Staff, some of the staff really don't seem to care

  • Stayed: April 2014, travelled as a couple
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Thank Littleone88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monterey_Plaza, General Manager at Monterey Plaza Hotel & Spa, responded to this reviewResponded 29 May 2014

Thank you for sharing your feedback regarding your recent stay at Monterey Plaza Hotel & Spa. I apologize that your experience did not exceed your expectations. I understand that anniversaries are a special occasion and I’m sorry that we could not accommodate your request for a window table. Please be assured that your comments are being addressed with our team.

I would appreciate the opportunity to speak with you personally regarding your experience. If you could please contact me at 831-645-4000 or by email at jnarigi@montereyplazahotel.com, I hope to hear from you soon.

Sincerely,

John V. Narigi
Vice President & General Manager
Monterey Plaza Hotel & Spa

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2,607 - 2,613 of 4,978 reviews

Reviewed 22 May 2014

My husband and I enjoyed a long weekend in Monterey. The Hotel had fantastic views and all of the staff provided great service - whether it was at the front desk, restaurant or valet. The location is great and easy to walk around Cannery Row.

Room Tip: When getting a balcony room, be sure to request a higher floor or your sharing the balcony if on the...
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  • Stayed: May 2014, travelled as a couple
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Thank Cheryl O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014

We met a group of friends here for a 4 night get-together, and found it to be be just about perfect in every way. It has an open welcoming lobby, with an outdoor patio overlooking Monterey Bay, which is great for just sitting and watching the marine life. It is located at the east end of Cannery Row along the walking path, and just west of Fisherman's Wharf. We spent most of one day walking into and around the historic distrct which was most enjoyable. From this location you can leave your car parked and see the sights of Monterey without driving.

The hotel is spread over three buildings, and has a choice of ocean-view or land-view rooms at different prices. Our room was rightsized in perfect condition, and felt both luxurious and comfortable at the same time. The bathroom is similarly sized and has that Rojo marble on the floor and countertops, really very nice. The bed was new and great for sleeping, and it was perfectly quiet every night; we heard nothing from the hall or the outside to disturb us at all. I can heartily recommend this hotel which is also a good value for quality.

  • Stayed: May 2014, travelled as a couple
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3  Thank Matt33332
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monterey_Plaza, General Manager at Monterey Plaza Hotel & Spa, responded to this reviewResponded 29 May 2014

Dear Matt,

Thank you for the excellent review regarding your visit to Monterey Plaza Hotel & Spa. As a Top Contributor to TripAdvisor, we value your experience and comments. I’m elated that you consider the Plaza just about perfect in every way. I appreciate your detailed account of not only the Plaza, but the Monterey area as well. I hope we have the pleasure to welcome you back in the future.

Sincerely,

John V. Narigi
Vice President & General Manager
Monterey Plaza Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

One night stay recently on a trip through California. This hotel was all we expected (and wanted it to be). The icing on the cake was the fact we had booked a sea view room, and in the bay perhaps 100 yards from our window was a full family of sea otters just 'chilling' in the sea. Wonderful to wake up to the sound of the sea and the sunrise over the ocean. The hotel provided binoculars for the room we were in (presumably each sea view room?) which was a nice touch. The concierge service was extremely helpful in recommending and booking a good quality restaurant at short notice, things were pretty full due to it being Mother's Day weekend in the US which we hadn't realised.

  • Stayed: May 2014, travelled as a couple
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2  Thank Colin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

We had a wonderful stay at the Plaza. The rooms were spotless, the restaurants were great. We enjoyed the hot tub on the penthouse floor and the steam room. We were able to park the car and walk around the town. All in all the price wasn't horribly outrageous(for California), they just need to drop the resort fee.

  • Stayed: May 2014, travelled as a couple
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2  Thank janice b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

We had a family getaway and could not have stayed at a better place! The service was amazing and the staff was so friendly and helpful. The ocean view room was serene and we loved hearing the bay wash up on the shore. Such a peaceful trip...we will for sure be back!

  • Stayed: May 2014, travelled with family
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2  Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

My wife and I were traveling up highway 1, and we were glad we had the opportunity to stay here. The ocean view room was well worth the cost of the upgrade. The sunset views and sounds of the waves were amazing. We ate at the hotel restaurant; it was above average (4/5), but wasn't on the same level of luxery as the hotel (5/5).

Room Tip: Ocean view room is worth the upgrade
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  • Stayed: May 2014, travelled as a couple
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Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Monterey Plaza Hotel & Spa

Address: 400 Cannery Row, Monterey, CA 93940-7501
Phone Number:
Region: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Monterey
#1 Spa Hotel in Monterey
#1 Family Hotel in Monterey
#1 Business Hotel in Monterey
#1 Romantic Hotel in Monterey
#1 Luxury Hotel in Monterey
#7 Green Hotel in Monterey
Price Range: £191 - £379 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Monterey Plaza Hotel & Spa 4*
Number of rooms: 290
Official Description (provided by the hotel):
Perched dramatically on historic beachfront property above the crashing surf of the Pacific, Monterey Plaza Hotel & Spa delights its guests with classic, California coastal experiences animated by an irresistible spirit of conviviality and play. Here you’ll be welcomed with warm hospitality and elegantly-appointed guest rooms with thoughtful extras and luxury touches. From our chef-driven oceanfront restaurant, award-winning rooftop luxury spa and prime location steps from charming Cannery Row, our elegant oceanfront hotel is the centerpiece of Monterey Bay. ... more   less 
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Also Known As:
Monterey Plaza Hotel Monterey
Monterey Plaza Hotel And Spa
Monterey Plaza Resort
Plaza Hotel Monterey

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