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“Not that impressed”

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BEST WESTERN PLUS Victorian Inn
Ranked #6 of 55 Hotels in Monterey
Certificate of Excellence
Dublin, California
1 review
“Not that impressed”
2 of 5 bubbles Reviewed 30 July 2011

They stole stuff out of our fridge and left the trash there. They even charged us for something we didn't use. The only thing that was it has a good location.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dbartels3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IOM-ManagerResponse, Manager at BEST WESTERN PLUS Victorian Inn, responded to this review, 5 August 2011
We love hearing from our guests; both the good and the bad. Honest, candid feedback from our guests is especially important to us, as it gives us our greatest opportunity to improve both our hotels and our service.
That being said, we are deeply troubled by this reviewer’s claims. We very much hope that they will reach out to the hotel directly, so that we can get more details and look into it properly. Though no reports of theft were made to the hotel in recent weeks, we take such claims very seriously. We hope to hear from this guest soon so that we can work with them to resolve the issue.

Should any guest feel that they would like to speak with a manager directly about something, please do not hesitate to give us a call; we are more than happy to discuss any concerns or feedback that a guest would like to bring to our attention.
Thank you; all comments are truly appreciated.

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,681 reviews from our community

Traveller rating
    850
    616
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    44
    25
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (283)
Date | Rating
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English first
Los Angeles, California
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 29 July 2011

I was very happy to once again return to the Victorian Inn for my last business trip to Monterey. As always, the stay was very comfortable and convenient with unfailingly friendly staff, contributing to a very successful trip. Thank you, Victorian Inn!

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JulieBaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Snekkersten, Denmark
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 27 July 2011

Great hotel. Close to all attractions and restaurants.
Only disapointment is the breakfast. Not the food itself, but there is not enough room for the guest. This caused a lot of waiting to get a chair and a table..

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Christian O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
1 review
5 of 5 bubbles Reviewed 25 July 2011

We stayed here just for one night but we highly recommend it . We would definitely stay here again. Great service from the moment we entered the door till we left.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank commodore79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 22 July 2011

My husband and I were on a trip to Monterey with a 2 and 4 year old and their grandparents. We had 2 adjoining rooms on the 2nd floor. The rooms were well appointed. The beds were comfortable. The bathroom decor was a little outdated but everything was clean. One of the rooms was next to the elevator and we did have some hallway noise from this. The free breakfast was decent with a hot item (one morning french toast and the next a simple omelet) and muffins, cereal, toast, etc. All in all it was perfect for our stay. The adjoining rooms made our trip a lot more enjoyable with our 2 little ones as we could put them to bed and relax in the other room with grandma and grandpa.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bananasplit1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 18 July 2011

This B&B is an amazing value for the location! It's definitely the most affordable place this close to Cannery Row. Everything fun is within walking distance. The rooms are beautiful, spacious and clean. The wine and cheese reception upon check-in was quaint and relaxing. It'd be nice if the hot tub was open a bit later on weekends, but that's a small issue.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alohabird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 13 July 2011

This is a quaint little hotel with a lovely atmosphere in a terrific location.

Check in was not smooth although friendly. Took the clerk ages to find us a room although she found our booking. Sent us with all our luggage to a great room on 3rd floor but maid hadn't cleaned it from previous guests. So repeat process all over & got room on 2nd floor which was lovely but noisy. Paper thin walls (squeaking bed next door) & a herd of elephants in the room above.

I was given zero info at check in and didn't read my key holder brochure as I was so very tired from driving. Thus we missed the free brekky next morning but overheard someone mention the complimentary wine & cheese tasting from 4-6pm each day. That was a nice touch.

The room itself was great- very spacious & bed so comfy.

Now the parking which was downright deceitful!! Monterey has plentiful parking & no-one mentioned a parking fee to me, nor the other guests checking in same time. It's not on the website nor anywhere I can find written down. I hadn't read any reviews either so was shocked, upon checking out, to find out about the $13 per night fee. she ended up taking a nights parking off when I insisted no-one had informed. I suspect this happens regularly.

If you stay here & they don't mention the fee please ask them why. One can only hope, with enough pressure, they'll start being above board about it.

Will probably stay somewhere else next time..

Room Tip: Ask for a room on 3rd floor in advance to avoid overhead noise.
See more room tips
  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank pinkerrific
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Victorian Inn

Property: BEST WESTERN PLUS Victorian Inn
Address: 487 Foam Street, Monterey, CA 93940-1409
Phone Number:
Region: United States > California > Monterey County > Monterey
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Monterey
#5 Business Hotel in Monterey
#5 Family Hotel in Monterey
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN PLUS Victorian Inn 3*
Number of rooms: 70
Official Description (provided by the hotel):
Experience the tranquility of a seaside vacation when you stay at the BEST WESTERN PLUS Victorian Inn. Bike along scenic coastal shores, kayak in the bay, sample some of the world's best wines, go whale watching, or picnic and fly kites on sun drenched beaches. Explore the Monterey Bay Aquarium and the unique shops and restaurants along Cannery Row, all within walking distance of our intimate hotel. Rest in accommodations with in-room marble fireplaces, and private patios, balconies or window seats where you can soak up ocean breezes. Our charming Central Coast property offers oversized guestrooms and suites perfect for couples, families and other groups, with full-sized living rooms, and sleeper sofas. All guests enjoy a complimentary deluxe continental breakfast and evening wine and cheese reception featuring award-winning wines, daily. Soak up the serenity of the sea and explore the best of California's Central Coast when you plan your next escape, from wine tastings, to bike rentals, pet pampering and beach side weekend getaways. ... more   less 
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Also Known As:
Best Western Plus Victorian Hotel Monterey
Best Western Victorian Hotel
Best Western Monterey
Monterey Best Western

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