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Reviews (1,942)
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All reviewswine and cheesecannery rowgreat locationfoam streetwithin walking distancegas fireplaceparking feecrackerstwo sinksfamily suiteevery afternoontwo blocksbest westernsthe monterey bay aquariumsmall balconynice breakfastcontinental breakfast
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1,428 - 1,433 of 1,942 reviews
Reviewed 15 August 2011

Nice location. Never took our car out of the garage. The staff was very helpful and knowledgable in regards to the area. Rooms were spacious and clean.

  • Stayed: August 2011, travelled as a couple
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Thank Liz C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2011

I am really fond of this hotel -- I lived in it for nearly two years in the late 90s and still return to it whenever I go to Monterey. I stay here unless there's no room available. The rooms are not fancy but each one has a balcony or porch, and each has a gas fireplace which can be great. Whenever I arrive I have a bottle of water or half bottle of champagne and a nice note card awaiting me. The hotel is NOT downtown, which I consider a strength. It is a short walk to the Aquarium, Cannery Row, Fisherman's Wharf, Maritime Museum, several good restaurants (Gianni's Pizza, Loose Noodle Pasta, Trailside Cafe, Chart House, etc.), Baskin-Robbins (!), Starbucks, a large drugstore, convenience store and gas station, Blue Fin billiards (a nice place to have a beer and shoot pool), and the oceanfront. It isn't all that long of a walk to town either (along the water, then up by the Doubletree). They have a good breakfast in the morning and an afternoon wine/cheese reception every day. No pool, but a hot tub (and why hang at the pool when you are in Monterey where it is almost criminal not to be out and about). The staff is always very nice and the prices, while rarely low, are decent.

Room Tip: Prefer first floor rooms, unless I can get the top floor rooms with vaulted ceiling. Prefer Garden to street. Honeymoon Suite nice!
  • Stayed: January 2011, travelled on business
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1  Thank JJfromVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2011

I had stayed at this hotel 5 years ago, so we contacted reservations. This is where we met Jonathan. I have NEVER had such excellent service. We were booking rooms for us and 3 of my clients. He took charge, and I was able to breath easy.When we arrived our rooms all had special gifts and a personal note.

As we headed out to see the sites we met Julianna at the front desk. With her help and connectons we experienced a surprise. We mentioned her name to the hostess and we were seated immediately. She had called ahead and made arrangements, in case we showed up. This, during a major event with an extra 40,000 people in town! From that point on she set up all our dining with similar results. Our group was beyond impressed with her connections! Their entire staff was incredible.

Room Tip: Excellent maid staff, they even help one of the group with a set of jumper cables!
  • Stayed: July 2011, travelled with friends
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1  Thank RJC62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2011

We stayed at the Victorian Inn for one night only. We had a room with a gas fire place below the roof. The vast majority of rooms is NOT located in the Victorian building which contains the lobby, registration and the breakfast room. Nevertheless our room was clean, nicely furnished and of course the fire place was a nice romantic addon. The bathroom was spotless as well.
There is an underground parking structure where hotel guests can park their car which I would encourage you to do, since the Victorian Inn is in walking distance to the Pier.
Hotel staff was friendly and very helpful. The breakfast room is also used for other happenings like wine tastings etc. If you stay in Monterey for a couple of days you should really consider the Victorian Inn.

Room Tip: Couples should book a room with a fire place below the roof since these rooms have a high ceiling.
  • Stayed: September 2010, travelled with family
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2  Thank Spicki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2011

They stole stuff out of our fridge and left the trash there. They even charged us for something we didn't use. The only thing that was it has a good location.

  • Stayed: July 2011, travelled with family
    • Value
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Thank dbartels3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IOM-ManagerResponse, Manager at Best Western Plus Victorian Inn, responded to this reviewResponded 5 August 2011

We love hearing from our guests; both the good and the bad. Honest, candid feedback from our guests is especially important to us, as it gives us our greatest opportunity to improve both our hotels and our service.
That being said, we are deeply troubled by this reviewer’s claims. We very much hope that they will reach out to the hotel directly, so that we can get more details and look into it properly. Though no reports of theft were made to the hotel in recent weeks, we take such claims very seriously. We hope to hear from this guest soon so that we can work with them to resolve the issue.

Should any guest feel that they would like to speak with a manager directly about something, please do not hesitate to give us a call; we are more than happy to discuss any concerns or feedback that a guest would like to bring to our attention.
Thank you; all comments are truly appreciated.

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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