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“Disappointed...noisy...nothing special” 3 of 5 bubbles
Review of BEST WESTERN PLUS Victorian Inn

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BEST WESTERN PLUS Victorian Inn
Ranked #6 of 55 Hotels in Monterey
Certificate of Excellence
Southern California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Disappointed...noisy...nothing special”
3 of 5 bubbles Reviewed 8 August 2012

It's so amazing how reviews can be so positive about this hotel. My opinions are: It is nothing special. It's a stacked motel type facility on a busy street with thin walls. On a glorious sunny day in Monterrey, my hotel was just plain. Rooms are rather dark gussied up with a gas fireplace. Big screen TV with low rez service. Slow internet despite the claim that it is "high speed internet". When you turn it on it offers you a higher speed service for $3.99 a day...but even that is quite slow. And services like Skype are choppy because of slow upload speeds. Long depressing walkway among the stacked rooms. Front desk people were good/average. It's about 8 PM...all windows closed...I can hear the cars rolling by.

Stayed August 2012, travelled with family
Helpful?
1 Thank AKarel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (282)
Date | Rating
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English first
Los Angeles, California
Level Contributor
71 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 6 August 2012

Perfect location for walking to Cannery Row and local shops and restaurants. Great hotel for staying with dogs. Room is very cute and comfortable. Clean and spacious. The fireplace adds a delightful little touch and some romantic ambiance. Customer service at the front desk was fantastic and quick. I love that we could leave our car parked in the lot even after check-out. This was perfect for being able to have a leisurely morning to walk and get breakfast and to take the dogs for a nice long walk before the car ride home. My one and only complaint, like other reviewers have noted, is that the sound travels from room to room. We couldn't necessarily hear what was going on in other rooms - but I felt like either the residents next to us or above us were slamming their doors incessantly. At 6 am. At 6:10 am. At 6:15 am. There was a lot of door slamming and it was far from muffled. It felt like it was echoing through our own room. Annoying? Very. A deal breaker for another stay? No. Not the hotel's fault rude inconsiderate people don't know how to close doors politely at early hours on weekend mornings.

Despite the noise, I will definitely consider staying here again next time hubby and I are in the area with our little furry babies.

  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LA_Neener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
138 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 5 August 2012

Within walking distance of all popular attractions, but far enough away from the crowds. Helpful staff. Check with them about restaurant suggestions, they have complimentary offers from many of them. Breakfast is full buffet, Very quiet even on 2nd floor. Wine at reception not great but the people you meet from all over the world make it worth going down and visiting. Fireplace in the middle of summer was lovely.

  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank dmc52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IOM-ManagerResponse, Director of Sales at BEST WESTERN PLUS Victorian Inn, responded to this review, 6 August 2012
Thanks for posting your review with tips that will help future guests! We hope you will be a future 'repeat guest' very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phila. suburbs
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 29 July 2012

We were on a small guided tour of Highway 1, and this was our stop for the night----Cannery Row in Monterey. From the hotel you can walk easily thru the Cannery Row section of Monterey, up to the Aquarium, to the beach, up a half mile to watch the seals lying on the beach.

There is Wifi and it was nice to have a newspaper available at the front desk in the a.m.

Everyone in our party loved the hotel. Each room had a fireplace for cooler evenings. There was a hot-tub an easy walk from the room. Rooms were very, very spacious. Super-comfortable gigantic bed. There were two bathroom sinks---one inside the regular bathroom, and one just outside the bathroom, making it easy for two to get ready for the day at the same time. Nice flat-screen television. We didn't spend that much time in the room, as we were here to see the sights. The hotel was a two-story open type, everyone having an outside entrance to his room. We were on the ground floor, so we had a little patio.

However, we did partake of a really nice wine and cheese social (daily at 4 pm, I believe). Very enjoyable, and servers very friendly and accommodating to all who were there. Same thing at breakfast the next day.....breakfast burritos, sausages, good coffee, fruit juice, fresh fruit, take-along fruit, toast, bagels, muffins, cereal, oatmeal, hard-boiled eggs....I'm probably missing some things, but it was a pretty nice start to the day. I watched one of the servers help a small boy prepare a "family tray" to take back to his parents' room.

If this is the new standard for Best Western, they're onto something good!

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Magister_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Mateo, CA
Level Contributor
196 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 26 July 2012

We decided on Saturday to go to Monterey on Sunday for two nights. The two or three places we have stayed at in the past were booked so I looked around the web for other options. With a high rating from Tripadvisor and availability we booked our stay.

We had a King room on the third floor and it was very spacious with high ceilings, fireplace, large flat screen TV and two sinks in the bath area. Two things that we especially liked were they provided a rubber bath mat to use in the tub/shower so you don't slip and the remote for the TV has a sealed surface so it can be cleaned properly.

The staff was efficient and helpful. The breakfast was similar to what most of the chain hotels are offering now with three hot items along with the cereals, muffins, fruits, drinks etc.

The location is central to the area activities and we enjoyed our spur of the moment stay.

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DavenCarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concord, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 July 2012

We were looking for a hotel that was centrally located so that we wouldn't have to drive to the Aquarium, Cannery Row, dinner, etc. The Victorian Inn was perfect! Our room was clean, quiet, convenient AND ready for us when we arrived at 3pm (check in is 4pm). The hotel hosts a wine and cheese reception every afternoon at 4:30 and a very substantial breakfast buffet every morning from 7-10am. I have to say, my hubby and I are pretty picky, but we both kept saying that we would definitely stay here again.

  • Stayed July 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Linda94519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IOM-ManagerResponse, Director of Sales at BEST WESTERN PLUS Victorian Inn, responded to this review, 1 August 2012
Thanks for the mighty fine review!! On behalf of the entire Victorian Inn team, we appreciate it! We hope you will make that return trip soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gallatin, Tennessee
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed 22 July 2012

It was just ok for us. I was expecting nicer for the price we paid. Not a place for little ones. Had to carry the stroller up and down steps. The screen door in our room had no lock on it to keep a two year old in. The heat was turned completely off. Glad my husband could figure out how to get that on. First floor was not the place to be. View of only a noisy street. I will not stay there again.
Visiting from Tennessee. And not knowing the area and only going by reviews was not a smart thing to do. This place is not as good as some of the reviews implied.

Room Tip: Don't believe all the reviews. Think twice if you see a review that is less that attractive.
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  • Stayed July 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Kim1252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IOM-ManagerResponse, General Manager at BEST WESTERN PLUS Victorian Inn, responded to this review, 3 August 2012
Firstly, I want to thank this reviewer for taking the time to share their experience with us and with their fellow travelers; feedback from our guests is our best tool for making improvements, and we are always grateful for the opportunity.

That being said, I am sorry to hear that this reviewer was so disappointed with their stay. Specifically, I want to apologize that the elevators weren’t properly pointed out. Normally our hotel is well received by families, and we all regret that our hotel was not able to provide the kind of experience that was expected.

Should this reviewer, or any other traveler, wish to speak to one of our managers about a question or concern, please don’t hesitate to give us a call. We are always happy to speak with any of our past, current, or future guests.

Thank you,
the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Victorian Inn

Property: BEST WESTERN PLUS Victorian Inn
Address: 487 Foam Street, Monterey, CA 93940-1409
Phone Number:
Region: United States > California > Monterey County > Monterey
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Monterey
#5 Family Hotel in Monterey
#5 Business Hotel in Monterey
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN PLUS Victorian Inn 3*
Number of rooms: 70
Official Description (provided by the hotel):
Experience the tranquility of a seaside vacation when you stay at the BEST WESTERN PLUS Victorian Inn. Bike along scenic coastal shores, kayak in the bay, sample some of the world's best wines, go whale watching, or picnic and fly kites on sun drenched beaches. Explore the Monterey Bay Aquarium and the unique shops and restaurants along Cannery Row, all within walking distance of our intimate hotel. Rest in accommodations with in-room marble fireplaces, and private patios, balconies or window seats where you can soak up ocean breezes. Our charming Central Coast property offers oversized guestrooms and suites perfect for couples, families and other groups, with full-sized living rooms, and sleeper sofas. All guests enjoy a complimentary deluxe continental breakfast and evening wine and cheese reception featuring award-winning wines, daily. Soak up the serenity of the sea and explore the best of California's Central Coast when you plan your next escape, from wine tastings, to bike rentals, pet pampering and beach side weekend getaways. ... more   less 
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Also Known As:
Best Western Plus Victorian Hotel Monterey
Best Western Victorian Hotel
Best Western Monterey
Monterey Best Western

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