We've stayed at this property before as it is closest in proximity to Laguna Seca when in town to race; but this time was put in a room with visual bed bugs - I even killed a few of the bigger ones and left them for the staff to see.
We informed the staff at 11pm after settling in and noticing multiple bed bugs and they debated with me on the legitimacy of my complaint. They did change my room, but following day at check out decided to deduct only $60 from my bill vs. comp'ing the entire stay. Honestly, at this point it's not about the money just the principle.
They refused to believe they have bed bugs, and insisted they were being fair with the price "reduction." The manager on duty claimed they were full (which is a bad argument regardless) plus I know for a fact they were not because my entire Hallway of rooms were vacant and they easily moved us one room over.
The staff was incredibly rude, unprofessional, dishonest, and bottom line didn't take into account the time and effort required for us to fumigate our clothes and luggage after returning from their dump. Shame on them.
Bottom line if you're a racer or just visiting Monterey, spend a little more money staying somewhere else and avoid this place.
- Official Description (provided by the hotel):
- Welcome to the Comfort Inn Monterey Airport. We are located on sprawling tree covered grounds at the entrance to the scenic Monterey California Peninsula. We are just minutes away from Cannery Row, Monterey Bay Aquarium, shopping, dinning and many sporting activities. We offer a free continental breakfast. All hotel rooms have free wireless high speed Internet access, microwaves, refrigerators, iron and ironing boards. Some of our hotel rooms offer balconies or bay windows, and fireplaces. ... more less
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- Also Known As:
- Comfort Inn Monterey Peninsula Airport Hotel Monterey
- Comfort Inn Monterey Airport
- Peninsula Monterey
- Monterey Peninsula
- Monterey Comfort Inn