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“Very poor accommodations and negligent staff”

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Best Western Markland Hotel
Ranked #1 of 4 Hotels in Monterey Park
Reviewed 8 April 2013

We were visiting LA as well as Joshua tree national park so we decided on looking for best western outside of LA. The price seemed fair at the time of booking.

First, the reception staff asked us to use underground parking and take elevator back up. We stood with our suitcases waiting for elevators (2 of them) and eventually went around to reception to report they are not working. Seemed like some of the staff knew, but didn't care to at least make everyone aware or put up an "Out of Order" sign.

Room was so cramped! The towel rug would get stuck in the door each time bathroom door was opened, and almost touch the WC. Bed and table and dresser were all pinched together with barely any room to walk, I did not expect such cramped quarters so far outside of LA.

The breakfast was perhaps THE WORST experience. That really made me question my habit of looking for a best western by default. There was such a mad scramble for breakfast and equipment kept getting turned off due to load issues. The staff was aware and each time the coffee machine or toaster lost power - they would wait for someone to complain and quietly tell then the circuits are overloaded and we have to wait for someone to fix it. Well if breakfast is served in the morning all guests are expected to heavily use all equipment, the facility was causing the mad scramble to multiply - the moment something came on people rushed to it - particularly what seemed like a tourist group on a bus - language issue, scrambling and frankly etiquette of maintaining line and cleanliness was absent.

Staff did nothing to make our stay reasonable.

  • Stayed: December 2012, travelled with friends
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1  Thank lv_roadtrip_4evr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jason1616, General Manager at Best Western Markland Hotel, responded to this reviewResponded 24 July 2013

Dear LV_roadtripper

Thanks for your recent review on our hotel. I'm very disappointed that you had a bad experience but I will use your review to set a course of action to begin addressing problems with our hotel. All your comments regarding the service and breakfast have been reviewed. You deserve better.

Thanks again for your business and we hope you'll give us another chance in the future,

Jason

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225 - 231 of 351 reviews

Reviewed 6 April 2013

I visited LA area and stayed in this hotel again after more than 2 years. I selected the hotel because I got the best price for the value. It is also convenience for where I need to conduct my business in down town LA .Many good hotel in the downtown area charges more than $200 + a night except some seedy hotel in the skid row. The room was clean and the maid services were excellent. Front desk staff were friendly and very helpful when I asked for direction and recommendations where to get the best Chinese food. Hotel provided free wifi and a free decent breakfast. I enjoyed the use of the business center and the spa. Hotel have some problem with the floor insulation because sometime you can hear people walking on the floor above you. Other than that I was happy with my stay!

Room Tip: Ask for the top floor it will be less noisy
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  • Stayed: April 2013, travelled on business
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1  Thank sourdough_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2013

We were visiting family in Montebello and Whittier and this hotel was perfectly located for us. The value was great. The room rates were incredibly reasonable and the hotel was well kept. The facility is very clean and comfortable. It's not luxurious, but perfect for folks who plan to be out and about most of the time and really just need a nice clean, comfortable room for the night. The complimentary breakfast was also very good and the jacuzzi was well maintained and comfortably heated. Overall, this hotel is a really great value, especially for folks on a budget.

  • Stayed: March 2013, travelled with family
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Review collected in partnership with Best Western
1  Thank Ruby916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2013

Here are a few Haikus describing my stay at this hotel:

Disappointing stay
was here for a sad two nights
in Los Angeles

Paid too high a rate
for the quality offered
Yikes, what a room

Trash under the bed
The floor was very uneven
Questionable fridge

Questionable sheets
Wouldn't walk around
with no shoes on my bare feet

That being said, the location of the hotel is okay, but not great, if you had a car and all the other hotels closer to downtown are booked.

  • Stayed: December 2012, travelled as a couple
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1  Thank Jessika A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2013

  • Stayed: February 2013, travelled solo
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Review collected in partnership with Best Western
1  Thank HayaHurricane
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
jason1616, General Manager at Best Western Markland Hotel, responded to this reviewResponded 28 June 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 February 2013

  • Stayed: February 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Shannon S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 22 February 2013

Stayed here with my boyfriend for a romantic valentine's mini getaway. Service and look of hotel was excellent. Tub big enough for two. Free breakfast was delicious. Overall great hotel. Ample FREE parking.



  • Stayed: February 2013, travelled as a couple
    • Value
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Review collected in partnership with Best Western
Thank Brittany A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Markland Hotel

Address: 434 Potrero Grande Dr, Monterey Park, CA 91755-7324 (Formerly Monterey Park Days Inn and Suites)
Phone Number:
Region: United States > California > Monterey Park
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Monterey Park
Price Range: £61 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Markland Hotel 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Stay at this prestigious Monterey Park, California hotel where elegance and comfort meet commitment and customer service.The BEST WESTERN Markland Hotel is a property offering excellent lodging accommodations for any vacation or business trip to the Los Angeles area. Hotel guests will have access to an exercise facility, and Jacuzzi®. Guest accommodations feature spacious bathrooms with granite, Sealy® Posturepedic pillow-top mattress on each bed, free high-speed Internet access and cable television (CNN®, Fox News, Fox Sports, ESPN®, and HBO®). This Monterey Park hotel also offers flexible meeting space and facilities for outside catering.Hotel guests will have easy access to the 60 freeway, offering convenient travel to Disneyland®, Universal Studios® Hollywood, downtown Los Angeles and old town Pasadena.The BEST WESTERN Markland Hotel is the best choice for style, sophistication and location. A professional and friendly staff is dedicated to making each traveler's stay a memorable one. ... more   less 
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Also Known As:
Best Western Markland Motel
Best Western Monterey Park
Monterey Park Best Western

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