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“I very much enjoyed the spacious suite.”

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Best Western Moreno Hotel & Suites
Ranked #4 of 9 Hotels in Moreno Valley
Reviewed 22 August 2012

This location has many food options to choose from and is right off the freeway. The room was large and very clean. Wireless internet was easy to connect to. Parking was a little crowded but overall a wonderful stay.

  • Stayed: August 2012
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32  Thank sflamenco82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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355 - 361 of 405 reviews

Reviewed 22 August 2012

We recently spent two nights at this hotel in Moreno Valley while visiting family & friends. It was an overal great experience. We generally stay at Best Westerns. Although this one isn't rated a "Plus", we were unable to figure out why! We'd stayed at one in Fresno that WAS rated a plus and the size of the room was miniscule comparatively. Fortunately for us, it was our second visit to this hotel so we "gambled" on it, since it'd been 5 years since we'd stayed there. And just as we remember, the Moreno Hotel & Suites room was large, clean, and very comfortable, and though it did smell of Febreeze, we were able to open the windows for fresh air. It was 102 in L.A. at the time and the air conditioner worked very well and fairly quietly. We even had free wifi--we still scratch our heads that the "Plus" rating isn't given this great hotel. The breakfast was hot and well presented and the staff very accommodating.

Room Tip: We generally ask for rooms that are quiet and odor-free, and firm beds, if possible, and we were acc...
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  • Stayed: August 2012, travelled with family
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36  Thank Benji M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2012

Good: Comfortable bed, large flat screen tv, amazing hotel breakfast, SPECTACULAR customer service (felt like a superstar), even has a place where I was able to make copies and fax some paperwork. Had a great experience at this affordable hotel.

Bad: mmmm can't think of anything?

  • Stayed: February 2012, travelled on business
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32  Thank Lucas N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2012

My son and I enjoyed our stay immensely. Great rooms, cozy decor, beautiful property, nice pool and spa, great computer service, very reasonable prices, and awesome breakfasts included in the room price. Very friendly staff. Highly recommended.

  • Stayed: August 2012, travelled with family
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30  Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2012

Let me start of by thanking the entire Hotel staff for outstandingly taking care of me and my employees by providing everything for us! We were their last month on a business trip and let me tell you this Best Western makes you feel very welcome one of the best I've ever stayed at, they all provide great customer service. I just love how easily it was to use their business center, something that for us was a must use on a daily basis. I had to fax and scan papers everyday and It felt to us like we were using our personal fax machine. The outside of this property was extremely clean, the rooms we reserved were impeccable, for this in my personal opinion the entire housekeeping staff gets a 10 out of 10. This place was so close to our job sites and that was one of the reasons we decided to book there, yes its close to the highway but its very peaceful and quiet. After a long day at work there is nothing better than to come to a place that helps you relax while working witch is hard to do. I must say they have an amazing globe inside the lobby and I will definitely book there again.

Room Tip: If possible ask for a room on the opposite side on the freeway, any floor should be good.
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  • Stayed: July 2012, travelled on business
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33  Thank Sam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2012

This hotel was very nice and very quite. I was surprised how nice it was and how the clean inside and outside was. The staff was very friendly we had a family member in the hospital down there and we stayed at this hotel. They even offered us a discounted rate becuase of a family member in the hosptial.which was very nice.We were all exhausted and the hotel clerk at the front desk was very polite and fast and listened to our needs. This hotel is also is a nice place it is off the main street and behind fast food restaurants. The room was nicely decorated and the beds were comfortable.The air worked very nicely as well and the room was already cool when we got there. Which was nice being that it was a hot day. They even proved snacks in the room I can't say enough about this hotel.Well worth the money. If we should ever should ever have to go back and get a hotel we will be staying here again.

Room Tip: Plenty of places to eat around this hotel.
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  • Stayed: June 2012, travelled with family
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33  Thank CaliCL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2012

I don't know what type of hotel these people are used to staying at but I was sorely disappointed with this hotel. For starters, horrible customer service and location in a seedy part of this town. What made things worse was when my husband was approached by a 'guest?' of the hotel and asked if he needed an 'escort' or any drugs. All this while he was with our young child, looking to enter the "sauna/hot tub", which didn't happen because of the garbage, bottle and bugs in the hot tub. When we noticed a dirty looking man walking around the parking lot, looking into vehicles - that was IT, we couldn't have left any faster! I told the desk agent - no clue how to handle the situation; called the manager the following day and she said there was nothing they could do. For $125 - best to spend your money in a campground and sleep in your car!

Room Tip: The photo's most hotels have are from the day they opened, so make sure its a 'good' hot...
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  • Stayed: July 2012, travelled with family
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6  Thank ConAirTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwestmorenovalley, Manager at Best Western Moreno Hotel & Suites, responded to this reviewResponded 14 December 2012

Thank you for writing a review based on your stay here with us.

It is so unfortunate that your stay with us did not meet your expectations. We apologize for any inconveniences you experienced during your stay and for any deficiency in customer service.

I would like you to keep in mind that travelers do experience different types of environments that may be different to what they are accustomed to. If you compare our hotel to others in town, you will notice that we are located in a much quieter and less busy area. We maintain our hotel landscape clean each day for many reasons. One, we enjoy providing a clean environment, and two we value our customers very much.

There are some situations that are beyond our control but we still manage to work on them to prevent them. Trespassers are something that hotels can’t really prevent but can respond to as it gets reported.

It was so unfortunate that after your children enjoyed our pool and spa, your party decided to check out due to an unwelcomed trespasser or an inconsiderate person who decided to invade your privacy and space.

At check out you did mention to our Front Desk staff that there was a man that approached your husband and made some sort of offer. Our clerk was very interested in getting each and every detail from you to have this checked out immediately by our Security and made sure that any trespassers be kicked out. For future reference, please don’t wait until later and report it immediately to the front desk so we can take care of the situation as it happens.
Once our clerk got some information from you, you requested a refund, you were then asked if there were any problems with the rooms and your response was no. You were told that she couldn’t give you a refund since there wasn’t any problem with any of the rooms. Then you brought up that our pool was dirty and nasty looking and the clerk passed the information over to security and maintenance staff.

We would like to inform you that when our maintenance man checked our pool and spa nothing was found inside of the pool like debris or trash and the water was fine. Security checked the area where we were told the man was seen and found no one. In addition, we checked our surveillance cameras to see what the suspect looked like in case he came back again but unfortunately, we couldn’t see anyone that matched that description and no one was seen in the area it was reported.

Once again please accept our apologies for having an unpleasant stay with us. Despite all the troubles you went through, we are happy that you were satisfied with our hotel rooms.

Thank you,
GM, Best Western Moreno Hotel & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Moreno Hotel & Suites

Address: 24840 Elder Ave, Moreno Valley, CA 92557-7300
Phone Number:
Region: United States > California > Moreno Valley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #4 of 9 Hotels in Moreno Valley
Price Range: £73 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Moreno Hotel & Suites 2.5*
Number of rooms: 120
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Also Known As:
Moreno Valley Best Western

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