Never, in 40 years of visiting restaurants throughout the world, have I experienced such self-centred and appalling behaviour from restaurant staff - and that from the manager.
We had a couple of relatively minor issues (an extra long wait for our light lunch, and the salsa spilt on serving) but had not made any issue about them at all. When we paid the bill, we left a 10% tip (no minimum service was specified on the menu).
The manager then came charging out, disdainfully tossed the bill folder on the table, stepped back 3 or 4 steps and announced for all the guests in the restaurant to hear that he expected at least 18% service with a clear insinuation that we were just mean guests. He didn't make any attempt whatsoever to discuss whether there may have been any problems. He was solely concerned that he had, in his view, mean guests and he was going to show them up in front of the restaurant.
I'm not sure which school of customer service he went to but it has no place in the service industry.
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