-Hugely over priced for a tiny little prefabricated 'cabin'.
-They charge A LOT extra for EVERYTHING.
-Incredibly BAD customer service. The check-in staff were incompetent - they did not give us our cabin keys, they over charged on the 'extras', they did not know what to do with any deviation from the script, they were NOT empowered to help.
-Rude, rude, rude facility manager.
-Owners never called me back after I lodged a polite complaint on their voice mail.
-Cabins are all the same size. The only difference between a 6 person and an 8 person cabin is how many folding 2' X 6' X 2" cushions they put in the 'loft'.
-The couch/bed in the 'living' room may or may not have a futon that can be slept on. One of our cabins had one that was so thin not even small children could sleep on it without being stabbed by the metal springs.
-The mattress is not meant for anyone over 5' 5". All my relatives hung over the ends. Plus, it had plastic on it which kept everyone awake.
-NO BEDDING or towels!
-Some cabins have microwaves, some have ovens. Good luck trying to get the staff to tell you correctly which one has what.
-No dogs in the cabins or in any public areas by the water.
-Pretty view by the water.
-Our cabins were mostly in a quiet area (near the boat launch).
-A fair amount of walking/running trails in the area.
THE FULL STORY:
My extended family and I wanted to have a family reunion using the cabins at the Lake Siskiyou Camp-Resort. After a 10 minute conversation with a person over the phone, asking about the cabin facilities and how many people they can hold I reserved 4 of them for 2 nights. At no time during our lengthy conversation was I told that although each cabin can hold 6-8 people, only 2 people can stay for the price advertised. A price that I would expect to pay at a 4 star hotel in Vegas or San Diego I might add. I found out that I had to pay the first nights stay for all 4 cabins in order to reserve them. A week or so later a receipt for that payment arrived. I glanced at it, and then set it aside. A few days before our intended stay, when I pulled those receipts out to show someone else I found a sheet of paper folded neatly and tucked deep into those receipts letting me know that there is a $5 charge for extra people per night. There is also a $5 charge per night for "extra" cars and for boats. They do not supply BEDDING, and only supply 'token' kitchen supplies. They also do not resupply TOILET PAPER, dish soap or paper towels. When I arrived at check-in and asked what this was all about, the girl who SLOWLY checked us in could not help me, but she gave the name of the on-site manager. When I called her she told me "Everyone knows that the 'extras' are how we make our money", she also told me when I explained that no one had told me about the extras that "Well, it's a he said, she said thing now isn't it?" I then asked for someone above her, and she gave me the names of the owners. I left a message and never received a call back. As the rest of my family trickled in I continued to hear about the incredibly poor customer service. On family member could not get her cabin keys from check-in, despite handing over payment for the night. Another was forced to pay an extra $10 to get her niece into the campground, otherwise the preteen would have had to stay at the entrance until her mother showed up to pay for her cabin - some 5 hours later! It ended up that we had 24 people at one time or another over the course of the weekend. Some only stayed for a few hours, but most stayed at least one night. Had we known how many 'extras' we were going to be charged to hang out on the front porch of a tiny little cabin, and how incredibly BAD the customer service was we NEVER would have stayed at the Lake Siskiyou Camp-Resort.
- Also Known As:
- Lake Siskiyou Camp Hotel Mount Shasta
- Lake Siskiyou Camp - Resort Mount Shasta, California