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“Beautiful area, cabins & staff need some work”

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Mount Shasta Resort
Ranked #3 of 9 Hotels in Mount Shasta
Certificate of Excellence
Portland, Oregon
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beautiful area, cabins & staff need some work”
3 of 5 bubbles Reviewed 31 January 2007

We stayed at Mt. Shasta Resort while we skied on Mt. Shasta. The resort is located a few miles from the main part of town but not a bad drive to all services. The cabins are located in a beautiful wooded area that backs up to a lake. In January it was pretty cold and much of the lake was frozen. The area is amazing, however, the cabin needed some work. It did look like the decor was updated recently and newly painted but the extras were missing. Our shower door handle fell off on the first use, the porch light was burnt out, made it difficult getting up the path at night. They had a nice supplies of bath and hand towels but no where to hang then after use, no towels bars or hooks, this is a cheap simple fix. After our day of skiing we went back to the cabin and were locked out, neither of our keys would work, which meant getting back into our car and driving to the main lodge and having them fixed.. A simple mistake but an inconvience. Back in our room the beds qualified as the worst I have ever slept on. They were so hard. While the area is beautiful and there was so much to do, I will opt for another place to stay next time. If you can't sleep well the next day isn't very enjoyable.

  • Liked — The views and wooded location are amazing.
  • Disliked — The beds a awful!
  • Stayed January 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank brendab8545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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204 reviews from our community

Traveller rating
    87
    82
    21
    7
    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vallejo, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 31 January 2007

I called and confirmed our reservation. I spoke to the front desk and mentioned that she'll be leaving at 8pm and she will leave the room key under the door mat of the lobby. Since we arrived at midnight, the challet was hard to find, the highway was too dark. We reach the challet and the problem occur, no heat and no hotwater. I started getting a flu. We have to wait the next day to call the front office to see what's going. The front desk agent informed us that the gas pilot is off so we have to moved to another challet

All in all we had a good stay except for the first night.

Great view of the Mount Shasta Mountain and the Lake!

Thanks!
Scorpio24

  • Stayed November 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank atirona1024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakland, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 26 September 2006

Our first mistake was in thinking that a chalet "near the lake" at a "resort" that boasts "lakeside" chalets would afford access to the lake. Unfortunately, there are no real views of the lake, even from the "lakeside" chalets, except through many trees. There is no lake access and no point from which one can even view the lake. The picnic areas are small plots next to the parking areas, far from most of the units, and nowhere near any alleged lake views. The "chalet" was very clean and quite spacious. Many windows do not open, and the "fireplace" was a gaslog on a timer that afforded no heat whatsoever. The kitchen dishes were adequate, but the cooking capability was below expectation (no broiler pan, two of the four electric burners inoperable, toaster frequently did not work). The plastic glasses for the bathroom and sandpaper tissues were very cheap touches for this fairly expensive place. Our queen sized bed mattress and box spring were extremely low quality and very unsupportive. We requested a bed board or another, firmer mattress, but our request was ignored without apology. The deck on the front of the chalet overlooked the parking lot, driveway, and other chalets. We were next to the manager's building, and the housekeepers' chatting outside of the building, coupled with the noise from the busy road behind the chalet made for a very unpeaceful setting. The decks are supplied with uncomfortable plastic chairs.

As disappointing as the chalet was, the golf course experience was extraordinary. The views are spectacular, and even though play was slow because there was a large tournament and another large group playing, we quite enjoyed the course. The proshop personnel were apologetic and very pleasant. We also enjoyed a very reasonably-priced dinner in the restaurant, which was staffed with charming and attentive personnel.

When the front desk clerk asked how our stay was, she was unprepared for our comments and ungracious and unapologetic in her response.

Stayed August 2006
Helpful?
4 Thank GolfTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, CA
Level Contributor
175 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 347 helpful votes
5 of 5 bubbles Reviewed 23 September 2006

We stayed in a one bedroom lakeview chalet. The chalets are located several hundred feet down and across the road from the main building which contains the golf pro shop, check-in desk, restaurant and bar. As someone else noted, it was not clear from the road markings where we were suppose to check-in.

Each chalet consists of two guest accommodations which are suites. Our one bedroom chalet had a large, separate living room (with gas log fireplace), a good sized bedroom with king bed, a dining area, and a full kitchen (but no dishwasher). Our room(#123) had a good sized private deck with a table and 4 chairs and had a view (with some trees) of the lake. The room was very quiet. Someone noted a problem getting ice. While our refrigerator had ice in it, there was also an ice machine, a vending machine, and several newspaper racks at a service building at the entrance to the chalets.

We had a delicious dinner in the resort restaurant. There were very few customers in the restaurant so we had no problem getting one of the several window tables with stunning sunset views of Mt. Shasta. The restaurant had a very extensive menu and was "reasonably" priced.

I highly recommend this resort to those staying the the Mt. Shasta area.

  • Liked — size of accommodations
  • Disliked — trees obscure a full view of the lake
  • Stayed August 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
3 Thank JIMCHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw, VA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 17 September 2006

We had a great time unwinding here. The Chalets are huge, the area is quiet, and the views are spectacular. The staff was extremely cordial and friendly on our arrival, and remained so during the duration of our stay. The restaurant served excellent food. We did elect to buy most of our grocies at the local grocery store across I-5 in Mt. Shasta city at Ray's, and cook in the well stocked kitchen. Ray's had a great selection of meats for dinner, including fresh marinated steaks and stuffed pork chops. The chalet pictures on the hotel website do not do them justice. We felt like we were in a well appointed condo, but in the middle of the woods. Waking up in the morning and taking a walk in the cool air with views of Mt. Shasta and Lake Siskiyou was absolutely wonderful! There was a hot tub available, but it was broken for the first 3 days we were there. The staff did explain the reason (hard to get parts way up there), but it was fixed before we left. We also took the Shasta Dinner Train excursion (with the Muder Mystery). That was a barrel of fun and definately worth the money. The food was great (we had the Beef Wellington) and the Murder Mystery was a riot! The drive there from the hotel was about a half hour and was a pretty drive. I guess the best compliment we can give them is that we look forward to coming back and staying there again. Thanks Mt. Shasta Resort!

  • Liked — Location,location,location
  • Disliked — Nothing!
  • Tips/Secrets — Be ready to relax
  • Stayed August 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank VirginiaNole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, CA
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 19 August 2006

Mt. Shasta Resort was just an overnight stop for us. We didn't take advantage of the golfing or tennis. Our chalet was in the trees. Other guests went to the beach down the road. Many families seem to enjoy the water. Beautiful setting. Basic room but larger than most. Outside sink and counter. Quiet area. We did enjoy the lounge in the clubhouse. They served some food from the restaurant. Very good.

  • Liked — Location
  • Disliked — Distance from main clubhouse
  • Tips/Secrets — No
  • Stayed July 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Barbarosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
81 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 14 August 2006

The Mount Shasta Resort is a lovely place to stay - we stayed in a beautiful two-bedroomed chalet which was immaculate, extremely spacious and very comfortable. We also had a large deck out front with table and chairs.

The resort does not have an outdoor pool, but we drove round to the other side of the lake (about a five minute drive) and spent the day on the beach. Swimming in the lake was great fun and you can hire tubes, kayaks and peddle boats there.

There is a nice restaurant and lounge at the resort although it was quite a long walk from our chalet. The view of Mount Shasta from the restaurant was spectacular. All the staff we encountered were very friendly.

We would definitely stay here again if in the area. I do agree with a previous posting, however, that an outdoor pool would make it even better.

Stayed July 2006
Helpful?
2 Thank mummabear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mount Shasta Resort

Property: Mount Shasta Resort
Address: 1000 Siskiyou Lake Blvd, Mount Shasta, CA 96067
Phone Number:
Region: United States > California > Mount Shasta
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Mount Shasta
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Mount Shasta Resort 3*
Number of rooms: 65
Official Description (provided by the hotel):
Nestled at the base of beautiful Mount Shasta is one of Northern California's finest All-Season Resorts. Mount Shasta Resort encompasses all that you could ask for when searching for a place to stay and play. After 18 holes of golf, dine in our beautiful restaurant or relax more casually in our family friendly lounge. Unwind amidst some of the most pristine landscape imaginable in our Chalet accommodations with separate kitchenette, dining room, deck, and living room with a cozy gas fireplace. Be sure to visit the Evergreen Day Spa after a long day of skiing, fishing or golfing, for total relaxation. ... more   less 
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Also Known As:
Mount Shasta Hotel Mount Shasta
Mt Shasta Resort
Mount Shasta Resort California

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