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“fantastic customer service!”

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Hilton Garden Inn Mountain View
Ranked #3 of 18 Hotels in Mountain View
Certificate of Excellence
Atlanta, Georgia, United States
1 review
“fantastic customer service!”
Reviewed 27 November 2013

I was truly impressed with the Mtn View Hilton Garden Inn. Not only did the staff offer outstanding customer service, the hotel's restaurant meals were surprisingly good, and reasonably priced. During my stay the hotel staff immediately reacted to a minor issue I experienced with the bathroom floor grout, surprising me with a complete repair while I was out of the room for the day. Also, another staff member helped me by loaning me his belt as I had forgotten to pack my own... that's amazing customer service! Finally, I was surprised how good the meals (1 breakfast and 2 dinners) were at the hotel restaurant... much better than most hotel restaurants, and in this case very reasonably priced.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Andy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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537 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
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English first
Olympia, United States
1 review
Reviewed 20 November 2013

Hilton Garden Inn has a beautiful lobby. Clean room, comfy beds. We have stayed in a lot of hotel rooms and it was nice to be in quiet surroundings. We enjoyed our stay and the hotel staff were helpful.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Carrie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
121 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 20 November 2013

I stayed here for meetings in San Jose. The pricing that night was very rich, but all the hotels in the area were booked and therefore my situation is not likely the norm. The hotel is in decent shape, the front desk was polite and efficient, the room was clean, good TV, relatively quick Wi-Fi, and there was a bag of popcorn in the room. The only challenge was the HVAC system revs up when it turns on and can be annoying while sleeping, which was a challenge since I had flow in from NYC that evening and needed a good nights sleep.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CLEShawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
So. California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 November 2013

We just stayed one night here to attend a football game and we wont be returning to this hotel for another stay. We stay at Hilton Garden Inns whenever we can while traveling, so the first thing we noticed was that this hotel was a little 'worn'. No big deal for a quick overnight stay - until we turned on the shower the next morning. It was the worst hotel shower ever - very, very little water coming from the showerhead!! I support low-flow shower heads, but this was ridiculous!! The water flow coming from the bathroon sink was stronger than the shower!! Didn't have time to complain at the front desk in the morning because we were catching an early flight, but be forewarned - Check the shower in your room as soon as you check in!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SoccerMom04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garrett R, General Manager at Hilton Garden Inn Mountain View, responded to this review, 13 November 2013
Thank you for taking the time to review our property on Tripadvisor and allowing me the opportunity to respond. My apologies for what you experienced. Most certainly there was something inhibiting the flow of water through the shower head in the room that you occupied. Obviously a proper working shower and good water pressure are critical to a positive hotel experience. If what you experienced was commonplace, it would certainly be evident on Tripadvisor reviews. If you ever experience something like that here (or anywhere) again you should report it right away. I understand it may be inconvenient to have someone enter your room to take a look, but I’m sure this problem could have been taken care of quickly had we known about it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, United States
2 reviews
Reviewed 11 November 2013

The HGI in Mountain View is the best in class example of a business hotel. Excellent attention to detail, excellent food quality. Always, busy -- for good reason, book early. The hotel manager is a great guy and that is reflected in the quality of staff he hires and grooms.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Harvey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arroyo Grande, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 November 2013

What sets this HGI apart from others is the friendly and professional staff. They are customer oriented. The property itself is very nice; typical of most HGI hotels; but the staff were clearly a "cut above."

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank ag4BT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota, United States
Level Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 November 2013

Solid little hotel. Good location from San Jose airport and Stanford. Lots of great places to eat around there as well.
The room was great, it's the first hotel I can remember that has windows that open. I was on the first floor and close to the elevators/front desk. It was surprisingly quiet for the location.
Parking is a bit cramped.
I ate one evening at the Great American Grill and found the staff to be pleasant and the food was good along with reasonably priced.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Khasimir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Mountain View

Property: Hilton Garden Inn Mountain View
Address: 840 E El Camino Real, Mountain View, CA 94040-2808
Phone Number:
Region: United States > California > Mountain View
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Mountain View
#2 Family Hotel in Mountain View
#2 Business Hotel in Mountain View
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Mountain View 3*
Number of rooms: 160
Official Description (provided by the hotel):
At a Glance Located in Silicon Valley, CA, close to Mountain View attractions and businesses Complimentary internet access 24-Hour business center Complimentary parking Complimentary fitness center, heated outdoor pool and whirlpool Full service restaurant and evening room service Enjoy your stay in Silicon Valley, California Accommodating, warm and comfortable, our Hilton Garden Inn Mountain View, CA hotel offers the perfect blend of business and leisure amenities. Located in Silicon Valley, California, the hotel offers deluxe accommodations, friendly hotel service and a relaxed atmosphere. Close to a number of prominent attractions, this Mountain View, CA hotel is beside the offices of Google, Hewlett Packard, Microsoft, Siemens, Symantec, LinkedIn and Alcatel. Visit the Winchester Mystery House, Shoreline Amphitheatre, Great Mall Milpitas and the Flint Center for Performing Arts. Get comfortable in a spacious, fully furnished guest room. Relax on the adjustable Garden Sleep System™ bed, curl up in front of the 32-inch flat-screen LCD TV with complimentary cable and chat on the dual-line telephones. Business guests stay in touch with the office using the complimentary, fully functional business center. Enjoy a reinvigorating workout in our fitness center and relax afterwards with a swim in the heated outdoor pool. Soothe yourself with a soak in the whirlpool. Dine on American favorites at the Garden Grille & Bar at our Hilton Garden Inn Mountain View, CA hotel, or opt for a lighter bite at the Pavilion Pantry. ... more   less 
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Also Known As:
Hilton Garden Inn Mountain View Hotel Mountain View
Hilton Mountain View

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