My husband and I booked this room for 3 nights, as our apartment was being fumigated. It was a little less than the Extended Stay and the pictures looked nice.
Unfortunately, the pictures were not truthful. The room was old and the blanket between the sheets was stained beyond recognition. I had to hit the door with my shoulder just to open it. There was also no closet. There was a jacuzzi tub that didn't work and made the bathroom way too small.
We booked online for two nights (with notes that we were bringing our two cats, as it was a motel OK with pets) and then added a third (again making sure that the cats were OK and that it was three nights). The woman on the phone said three nights + cats (after way too long and confused a conversation).
The place is crappy, but the breakfast is decent, so I try to deal. Then on the third day, the front desk woman called to tell me that we had only booked for Mon & Tues (nights) and there weren't supposed to be any cats. She accused us of lying and that they were fully booked on the last day, so couldn't let us stay. I was angry, of course, and the woman told me their was no reason to be upset. Of course I was upset, she was trying to kick us out of the place we had rightfully booked. Finally she caved on letting us stay, but immediately hung up after. She really needs to go for a hospitality degree/certificate b/c she is the worst I have found in my life of traveling via hostels and hotels.
Their in-house system did not connect to the online bookings, which is where the mix-up originated (original online booking and then a call to add a night). She said there was not online booking or email, but, again of course, I had the email of the original booking.
I had a horrible stay there and am happy to never have to go there again. I hope no one else goes there either.
- Official Description (provided by the hotel):
- Welcome to Ramada Mountain View, a beautifully modern Mountain View, Ca Hotel! At the heart of Silicon Valley's tech corridor, surrounded by start-ups and tech giants, and within reach of some of the South Bay Area's best cultural sights, the Ramada Mountain View is a retreat for the modern traveler. Downtown Mountain View's thriving tech culture makes it a hub for business guests looking for a place to set up while they jet to meetings, local talks or conferences. Escapists will find themselves moments from the always-humming streets of San Francisco and San Jose, with delectable bites waiting along Castro Street, and nearby museums close by. After exploring, take a dip in our pool, soak tired muscles in our whirlpool spa, or retreat to your spacious room or suite. ... more less
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- Also Known As:
- Ramada Limited Mountain View Hotel Mountain View
- Mountain View Ramada