This hotel was our last stop on a family trip to California, we used it as a gateway to San Francisco. Since this hotel was the third Residence Inn of a 12 day trip, we really got the feel of a "low end" property.
For people who have stayed at a Residence Inn, most things such as room decor, amenities and breakfast are standardized, but how they are presented and delivered is what makes the difference! Things in this place just didn't flow how they were supposed to. The breakfast area was cramped, yes there is extra space upstairs, but I didn't dare negotiate the steep staircase with my hot cup of coffee and cereal on a tray! I applaud the environmentally responsible thing, but not when there are not enough clean dishes to serve all your guests.
In every other hotel on our trip, staff asked us if there is anything they can get for us - at this hotel we had to find staff and ask them for things which should have been provided. One item I enjoy personally is the complementary daily newspaper, which every other Residence Inn had seven days per week - when I asked for one here, I was told that they don't pay for delivery of the Sunday newspaper. Not a major problem, but it served to underscore the "vibe" of the place.
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- Also Known As:
- Residence Inn Palo Alto Mountain View Hotel Mountain View
- Mountain View Residence Inn
- Residence Inn Mountain View