I have stayed at Residence Inn for a longterm stay of 20 days and unfortunately had a terrible experience. The place is overall nice-looking, but the service was terrible which made me feel very un welcomed as a guest. Below are concrete examples. I regret having booked this hotel and do not recommend it!
Several times during my stay, the maid took part of my cloths by accident with the bed sheets. While this is no problem once, when Also I had to chase after my lost things myself, while the receptionist first told me that that can not happen and I was wrong.
I am a Marriott Gold Elite member and inquired for an upgrade at check in time. I was told that it would not be possible to upgrade me the entire time which I understand. I was told I could receive an upgrade in the last week of my stay, a specific moving day was named. I had a friend visiting in the last week and was looking forward to the larger suite. The day my friend arrived, the reception told me that they had in the meantime sold the larger room to another guest. This is ridiculous. I have been upgraded in other Marriott hotels and it is supposed to be a service to the guest who stayed for a long time at Marriott hotels. You can not sell the room anymore once an upgrade is done!
Lastly at check-out I requested the receipt to be issued to my company instead of me personally. Because there was a long line at reception and I had to leave to the airport, the receptionist told me that I will be emailed the corrected receipt. I never receive the receipt. I called the hotel and another receptionist told me they do not know about my request and will double check and get back to me. Two days later with no info from the hotel, I called again and was told that it is the hotel's policy that no change to the receipt can be made after check out!
I paid more than 5.000 USD to this hotel for such disappointing and frankly annoying experience. I will never go back again.
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- Also Known As:
- Residence Inn Palo Alto Mountain View Hotel Mountain View
- Mountain View Residence Inn
- Residence Inn Mountain View