After arriving in Murphy unexpectedly we decided to stay over for the night and booked into Murphy's
The room rate was $96.45 and we paid $150 cash including deposit plus a copy of a credit card.
The next morning we were given the balance of the $150 ($54.55) as agreed.
Later on in the day we decided to stay another night as we loved the town of Murphy and we booked into the same hotel and the woman on the counter requested the same amount from us.
As before I paid her $150 cash and my friend gave her credit card for security. The same deal as the previous day.
When we came to check out the next morning we were told by a different receptionist that there was no $54.55 to collect and after waiting over 30 minutes to contact the woman who was on the desk the day before, she insisted that we only paid $96.45 and gave me change of $100 - this was a blatant lie as I knew I had handed over $150 cash. She had told us (and the owner) that she had taken the $150 from the credit card - THIS WAS WITH NO AUTHORISATION - and did not inform us that she had done this.
We handed over the $150 cash as we did the day before and thought that that was the set up for this establishment.
We realised that we should have got a receipt at the time when we handed over the cash from this woman as proof but we live and learn.
It is interesting to read similar reviews concerning unauthorised credit card payments and we are wondering if anyone else has had any problems with this particular hotel when paying by cash ?
We did speak to the owner and it is fairly evident that the ethos of 'the customer always being right' did not play a part in this hotels customer care practice.
Seriously disappointed, felt disbelieved and frankly we feel we have been fleeced.
On another note which seems to be the majority of complaints on this site we did have a meal in this hotel and had to wait over 2 hours before we ate. We were told the steak minon would take over 35 minutes to cook and would we like it butterflied - we said that this is not the way it should be cooked and that we would wait, not thinking it would take over 2 hours.
The service was quite appalling.
Please do not be put off going to the town of Murphy as it is an amazing place but think twice about staying and eating at this hotel.
TIP TO THE OWNER - your booking system needs a closer look.
- Official Description (provided by the hotel):
- The Murphys Historic Hotel is the longest continually operated hotel in California. The Hotel was built in 1856 and we try to keep our nine historic rooms as close to that time period as possible. If you are to stay within the Historic Hotel you are without T.V., Phone, A/C, and of course a bathroom... but how often do you get to share a shower down the hall? You may bump into a ghost while enjoying a little piece of history. We also have twenty modern hotel rooms that have been improved more recently with new T.V.'s, Beds, A/C's, and Windows. We do have plans to remodel all bathrooms but Rome wasn't built in a day. We also have a full service restaurant which is open for breakfast, lunch, & dinner 365 days a year along with a full service saloon. The Murphys Historic Hotel is also within walking distance to over 20 different wine tasting rooms and our community park. While you are here please let me know how we are doing. We hope to see you soon!Sincerely, Brian ... more less
- Also Known As:
- Murphys Historic Hotel Murphys