I had expected much much more from this property. A group of us chose this based on the brand and that we had stayed at the Hyatt previously along with the Weston "brand" We paid full price for the rooms.
First the hotel allows for whatever reason I have no idea the trash service to pick up at 545am everyday. The first day I was rudely awoken at 545 by the trash truck which was located directly under me ! Not nice. It is beyond me that the hotel management would allow this to happen, surely the trash can be picked up at a later time. I was by no means the only one commenting about this. ANd when talking to the front desk they knew exactly what I was talking about. That shows lack of leadership.
The room itself is well used, sofa was worn and did not appear to have been cleaned of late. The hair dryer was filthy and disgusting. When I took it to the front desk clerk she would only hold it by the cord!!!! I did get my room moved.
The general lobby is fairly attractive but noticed that the design team left out acoustics, the floors stone and every time someone moved it sent scrapping throughout the room. Noise level is really high, much too high. Sorely needs to been looked at to give a warmer feeling.
The food is actually good here with the Torque being a one star Michelin is a plus. We ate there the first night and it was wonderful. I highly recommend trying this if you don not want to go out.
The only issue was the bar service with the bartender getting mad watching the baseball playoff commenting loudly to a colleague " my booked" is going to hurt me!!! Not what one wants to hear in a Weston!!!
Location is great and I would hope that Weston gives this place a make over and some real direction as I am a great fan of the Weston brand
- Official Description (provided by the hotel):
- The Westin Verasa Napa is located downtown near the heart of Wine Country. Just steps from the famous Wine Train, our hotel has 5-star dining and 3,200+ sq ft of event space. ... more less
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- Also Known As:
- The Westin Verasa, Napa Hotel Napa
- Westin Hotel Verasa
- Westin Hotel Napa
- The Westin Verasa Napa Napa Valley, CA