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“A wonderful hotel base for Napa Valley”

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The Westin Verasa Napa
Ranked #8 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersBronze level
Portland, Oregon
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A wonderful hotel base for Napa Valley”
5 of 5 bubbles Reviewed 25 October 2012

From the first moment we arrived at the Verasa I realized that the reviews with negative comments were bogus! The people who work at the hotel are terrific. They are enthusiastic, positive and helpful. We got an upgrade on our second day. Asking nicely and being patient resulted in four nights of a deluxe room. Free wine tasting every evening with snack bites topped thing off.

The hotel is located near The Oxbow Market, a conglomeration of shops and eating places that have reasonable prices. Ritual Coffee was a spe coal treat as was Hog Island Oyster House. Ce Momi has great pizza cooked in a 900 degree oven. Kara Cupcakes provided dessert. Finally, Tuesday evening is "locals" might with special discounts on food, etc.

The Verasa is great choice for wine tasters!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pdxpizzaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, 3 November 2012
Thank you for the great review and it sounds like you had a great trip. You point out the best parts of the property and it’s location which is a great asset to future travelers.

We’ll hope to have you back again soon!

Thank you again and be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,324 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (287)
Date | Rating
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English first
Vancouver, Washington
Level Contributor
474 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
2 of 5 bubbles Reviewed 25 October 2012

I had expected much much more from this property. A group of us chose this based on the brand and that we had stayed at the Hyatt previously along with the Weston "brand" We paid full price for the rooms.
First the hotel allows for whatever reason I have no idea the trash service to pick up at 545am everyday. The first day I was rudely awoken at 545 by the trash truck which was located directly under me ! Not nice. It is beyond me that the hotel management would allow this to happen, surely the trash can be picked up at a later time. I was by no means the only one commenting about this. ANd when talking to the front desk they knew exactly what I was talking about. That shows lack of leadership.

The room itself is well used, sofa was worn and did not appear to have been cleaned of late. The hair dryer was filthy and disgusting. When I took it to the front desk clerk she would only hold it by the cord!!!! I did get my room moved.

The general lobby is fairly attractive but noticed that the design team left out acoustics, the floors stone and every time someone moved it sent scrapping throughout the room. Noise level is really high, much too high. Sorely needs to been looked at to give a warmer feeling.

The food is actually good here with the Torque being a one star Michelin is a plus. We ate there the first night and it was wonderful. I highly recommend trying this if you don not want to go out.

The only issue was the bar service with the bartender getting mad watching the baseball playoff commenting loudly to a colleague " my booked" is going to hurt me!!! Not what one wants to hear in a Weston!!!

Location is great and I would hope that Weston gives this place a make over and some real direction as I am a great fan of the Weston brand

Room Tip: BACK SIDE ONLY Make sure you request this at check in. mention garage pickup!!!
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ghostrider5408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, 3 November 2012
Thank you for the detailed feedback and I’m sorry for the issues that you experienced while staying with us. I would like to address your major concerns but first thank you for the review on La Toque, (Torque in the review). As you stated La Toque is the only Michelin stared restaurant in the town of Napa and is considered one of the top restaurants in the state of California.

To address your concerns I would like to cover each area individually. The first would be the loading dock area. This is an area that we are aware of and have been working with our various purveyors and services to make sure that there is minimal activity in and out of the dock area early in the day. I will touch base with our various departments to redistributed the message so that we can minimize these types of issues.

Your second concern is based on the cleanliness of the room. This is one of the most important areas of focus for our entire team and I will reemphasize the importance of the small details in each guest room are what make the difference.

Lastly was our lobby. It was constructed with the idea of wine country. The hard wood floor was designed to represent a wine barrel and therefore have a circular pattern. We have the large “riddling rack” on the wall behind the front desk that represents a tool used in the making of many Champagnes and sparkling wines. Lastly the grouped seating areas and couches next to the bar are for our guest to sit back and relax with a glass of Napa Valley wine in front of the fireplace. I can see where the idea of all the hard surfaces could create a somewhat loud environment but the lobby is typically a quieter area of the hotel.

I truly apologize for inconveniences you experienced and I will make sure that our future guests will not experience the same issues.

Thank you again and be well,
Nathan Baslaw
Service Express Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denton,Tx
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 24 October 2012 via mobile

I stayed here for 4 nights and had a cold shower each morning and I was in their 2 bedroom suite. I told them daily about the trouble, but it never got fixed. Don't stay in room 2100. Staff ok, but maintenance just didn't care. Also the TV's didn't get all the channels, and I reported that too. Great room, great view, but when things don't work it ruins the whole experience.

Stayed October 2012, travelled on business
Helpful?
1 Thank travelagent121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, 3 November 2012
Thank you for the review and feedback and I can understand where your frustrations lie. Hot water and a properly working television are hotel room basics and shouldn’t be a consistent issue.

I have advised my Engineering team of your concerns and they will be doing a full inspection of room 2100 to ensure that everything is working properly to avoid any future guest complaints.

We truly appreciate the detailed feedback and I want to ensure you that all your concerns will be addressed.

Thank you again and be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
1 review
5 of 5 bubbles Reviewed 20 October 2012

Our daughter, Stephanie, married Francesco from Turin, Italy. They chose to have the reception in Napa because it reminds them of Italy. We couldn’t have asked for a more perfect setting than what we had at the Westin! The cocktail was held in the beautiful Solera Courtyard and the sit-down dinner in the elegantly-decorated Amphora Ballroom. The hotel location is beautiful with a view of Napa hills and Napa River from the back of the hotel; and the Wine Train Station just across the street. Judith Perkins, Westin’s wedding coordinator, definitely turned the reception into a beautiful and memorable experience. She was awesome, warm, and wonderful – a total professional throughout the whole process. Dinner and hors d'oeuvres prepared by the Chef of Westin's La Togue Restaurant were topnotch and out-of-this-world! Service by all staff was superb. Loved the recent remodel touches of lights. Special lighting effects made the Ballroom look elegant and romantic, yet warm and cozy. The 130 guests from Italy, the Philippines, East Coast, West Coast, and places in between were totally impressed and complimentary of the food, service, and set-up during the cocktail and dinner. The reception was everything I expected from a Westin and more. As the bride's mother, I highly recommend a wedding reception at the Westin Verasa to any couple contemplating a wedding in Napa Valley or elsewhere!

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank tisorena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, 24 October 2012
Thank you for this wonderful review and great feedback. On behalf of Judith and our entire team we’d like to congratulate your daughter and entire family, and we hope to see you again soon for another great night.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 15 October 2012

This luxury hotel provides the Napa experience of your dreams. A local wine is introduced to the guests in the lobby every afternoon. The conceirge service is superb. They welcomed us for our anniversary with a split of champagne and a box of hand made chocolates. They were able to provide suggestions for vinyards to tour based on my specifications. We wanted reservations on the winetrain for our exact anniversary date. We were told that it was full when we tried to do it ourselves but strings were pulled and we chugged off to celebrate our anniversary on the exact day. One of the reasons that we picked the Westin was the location which is across from the Train depot, an easy walk to the downtown center of Napa and the convience for setting up wine tours. The ambiance of the rooms and the lobby were all first class. The valets provided great service. Want to park outside for a bit? No worries. They would watch your car for you.

Room Tip: They are good.
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Serra62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, 21 October 2012
Great feedback, congratulations and thank you for the review. I love to hear about these special experiences that happen when people visit the Napa Valley and I’m glad that we were able to be positive part of your trip. I will be passing this along to my concierge staff and send them your appreciation.

Have a great rest of your year and we’ll hope to see you on your next big day!

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota, United States
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 13 October 2012

This hotel is located in downtown Napa and is within walking distance from several cool restaurants. The rooms are large and include a good sized kitchen. Hotel staff is very friendly and helpful. The hotel is centered around a courtyard where the pool is located. Next to the pool is an outdoor eating area; there were a couple of nights where there were events happening in this courtyard so it was a little noisy, but it died down around 10pm.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, 21 October 2012
Thank you for the review and great feedback. As you mentioned the hotel is built around different courtyards which allows for a variety of different views and experiences. During the Spring and Summer there are occasionally events that occur but they are always shutdown around 10pm.

We’ll hope to see you again on your next trip to Napa, and have a great rest of your fall!

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Ga
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 13 October 2012

What a great place to stay when touring Napa! I recommend the Westin Verasa Napa without reservation.

The hotel and the rooms were modern, clean and well appointed. Best bed I can remember. Excellent Food, even from the bar area. The pool was heated [a big plus for cool fall evenings] and sits next to an extra large hot tub.

The service was exceptional.

Perhaps the best feature was its easy proximity to downtown Napa and the excellent shopping and restaurants [just try to find a bad meal in Napa]. The shopping center at Oxbow was great, featuring some interesting foods. Also, and it was an easy walk to the Walmart if you needed everyday items.

I am looking forward to returning as soon as possible.

  • Stayed October 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abujack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, 21 October 2012
This is great to read and perfect feedback for our future guests. The pool and large hot tub are popular places during the summer but as the temps drop I really feel that they are even better. A cool morning soak or late evening dip before bed and after a great day wine tasting is what I dream about at night.

Thank you and hope to see you sooner than later.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Verasa Napa

Property: The Westin Verasa Napa
Address: 1314 McKinstry Street, Napa, CA 94559-1900
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Napa
#6 Green Hotel in Napa
#8 Romantic Hotel in Napa
#8 Family Hotel in Napa
#11 Business Hotel in Napa
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — The Westin Verasa Napa 4*
Number of rooms: 180
Official Description (provided by the hotel):
The Westin Verasa Napa is located downtown near the heart of Wine Country. Just steps from the famous Wine Train, our hotel has 5-star dining and 3,200+ sq ft of event space. ... more   less 
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Also Known As:
The Westin Verasa, Napa Hotel Napa
Westin Hotel Verasa
Westin Hotel Napa
The Westin Verasa Napa Napa Valley, CA

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