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“Napa Valley”

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The Westin Verasa Napa
Ranked #8 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersBronze level
Reviewed 28 May 2014

We had the best service at this hotel. The food at Bank was very good. We had Breakfast and the choices we made where excellent. They really have good quality and you can make very healthy choices. Location is good. You can walk to downtown.

  • Stayed: May 2014, travelled with family
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Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this reviewResponded 13 July 2014

Hello D B:

Thank you for the great review and feedback for us and all of our TripAdvisor readers. It sounds like you had a great trip down to Napa and I will pass along your feedback about your excellent experiences throughout the hotel.

Since it’s such a close trip, we’ll hope to see you again sooner than later.

Be well,
Nathan Baslaw
Front Office Manager

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607 - 613 of 1,407 reviews

Reviewed 28 May 2014

This hotel is beautifully decorated and sits right in the heard of Napa. Walking distance to lots of food, shopping and nightlife. The rooms were gorgeous. We had a full living room, a full kitchen and two full bathrooms which was a nice perk. We enjoyed sitting outside having a cocktail, the staff at the bar was attentive and the lobby was comfortable and had wine tastings. One downfall was our room was on the bottom level with a small patio next to the pool and at times it got very noisy during the day. Also they did not provide drink service at the pool which would have been an added bonus. Overall, we would definitely stay here again and would recommend it to anyone coming to Napa.

  • Stayed: May 2014, travelled as a couple
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Thank RoadWarriorGirl75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this reviewResponded 13 July 2014

RoadWarriorGirl75:

Thank you for the great review and excellent feedback for us and all of our TripAdvisor readers. It sounds like you had a great trip and I would like to add that the pool service has started again for the summer. The month of May was very warm this year and I’m sorry we missed you, but during our summer months the pool food & bar service is fully operational.

Thanks for the great feedback about the room and your experience and we’ll hope to see you on your next trip out west.

Be well,
Nathan Baslaw
Front Office Manager

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Reviewed 27 May 2014

Contemporary hotel, nice amenities, and great customer service. If you want to stay near downtown Napa, this a nice choice. You can easily walk to the Oxbow Market, Model Bakery and some other restaurants and fun little shops. We have stayed at Napa River Inn previously (less than a year before) and we preferred this hotel over that one. However, I think we will stay in Yountville on our next stay, as it is more centrally located for the tastings/tours we'd like to do in Napa Valley. Overall, this is a really lovely hotel and we had a great experience here.

Room Tip: The suites are enormous!
See more room tips
  • Stayed: September 2013, travelled as a couple
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Thank Bellalovestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this reviewResponded 13 July 2014

Hello Bellalovestotravel:

Thank you for the great review and even better feedback about different hotels and areas of the Napa Valley. I think you hit the nail on the head about the look and feel of our property, and although I think that our hotel has little bit more to offer as a total package, staying in Yountville has a lot of pluses.

I fully understand that every trip is different, and the next time you’d like to walk and enjoy the town of Napa we’ll hope to have you back.

Be well,
Nathan Baslaw
Front Office Manager

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Reviewed 20 May 2014

Recently stayed for business and pleasure. Wonderful location, nice accomodations and a very friendly staff. Close to the center of town with multiple restaurants to choose from. The Wine train is right across the street and does not interfere due to noise levels. The front desk does a really nice job in making you feel welcome as do the servers near the pool and in the lounge area.

  • Stayed: May 2014, travelled on business
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Thank Olywajdock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this reviewResponded 13 July 2014

Hello Olywajdock:

Thank you for the excellent review and feedback for the team. Mixing a little business with a great trip to Napa is a perfect way to enjoy the hotel and the Napa Valley. You mention some of the highlights of the hotel, our location and the only addition I would make is the world class tasting rooms and vineyards that are all right around the corner.

Thank you again and we’ll look forward to hosting you on your next trip to Napa.

Be well,
Nathan Baslaw
Front Office Manager

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Reviewed 18 May 2014 via mobile

The property was in a great location the suite was spacious and clean. All the staff were friendly, helpful and went out of their way to please.Manny, Sam, bobby, and christopher gave 5 star service! The breakfasts were yummy. Try their homemade granola and fresh berries. Dinner, try either the scallops or chicken and Brussels sprouts are to die for. See ya next year!

Stayed: May 2014, travelled with friends
Thank Fitnessisfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this reviewResponded 13 July 2014

Hello Fitnessisfun:

Thank you for the great review and even better feedback about your stay with us. I will send your thanks out to the team and your food suggestions are some of my favorites.

We love to hear “see ya next year!” and we’ll be looking forward to your visit.

Be well,
Nathan Baslaw
Front Office Manager

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Reviewed 18 May 2014

Heading to Napa? Westin Verasa is the place. Excellent service, staff is super good. Renewal is their motto and they are great at it. From the moment we drove up till the time we drove off the property they provided genuine hospitality, not the fake smile and phony good mornings here. Highly recommend. Oh and the salt water pool and hot tub are refreshing!

  • Stayed: May 2014, travelled as a couple
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Thank Tramplineman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this reviewResponded 13 July 2014

Hello Tramplineman:

Thank you so much for the great review and excellent feedback for us and all of our TripAdvisor readers. We love to hear about such great guest experiences and awesome interactions with our team. Spending time by the pool is a great way to enjoy Napa.

Thank you again and we’ll hope see you on your next trip over to the mainland.

Be well,
Nathan Baslaw
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2014

I wanted to love my stay here, but there were lots and lots of service issues. I did bring them up with the hotel when I received their post stay survey, but generally I would say don't bother.

This is a picturesque hotel, great outdoor areas, nice lobby, but expensive so the service should be great. We were let down by the bar, front desk, shuttle, housekeeping and room service. Pretty much everyone we encountered was not helpful or too busy visiting with their co-workers or flirting with bachelorette partygoers to be helpful. After leaving we also had an issue with the wrong credit card being charged which was eventually straightened out, but the accounting person seemed really put out to be helping us with the mix-up.

The beds are very comfortable, but the rooms are on the small side and we had a "garden" view that actually seemed to look on to a lawn area behind the hotel that anyone could walk on / look right into our window.

The location is really great and perhaps if you're coming for a special occasion you'll get better service.

Stayed: June 2013, travelled with friends
3  Thank OpEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this reviewResponded 14 June 2014

OpEd:

Thank you for your review and I wanted to thank you for providing us both positive aspects of your visit and some of the areas that could use more attention. I’m confident that the majority, if not all your concerns have been addressed since your stay with us last year and I would love the opportunity to show you what improvements we have made. From the restaurant, the bar and even in the accounting department, I am confident that your next visit will be much more in line with the Westin/Starwood standards that you have become accustom too.

Thank you again and we’ll hope to see you again on your next visit to The Napa Valley.

Be well,
Nathan Baslaw
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Verasa Napa

Address: 1314 McKinstry Street, Napa, CA 94559-1900
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Napa
#6 Green Hotel in Napa
#8 Family Hotel in Napa
#8 Romantic Hotel in Napa
#11 Business Hotel in Napa
Price Range: £200 - £457 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Verasa Napa 4*
Number of rooms: 180
Official Description (provided by the hotel):
The Westin Verasa Napa is located downtown near the heart of Wine Country. Just steps from the famous Wine Train, our hotel has 5-star dining and 3,200+ sq ft of event space. ... more   less 
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Also Known As:
The Westin Verasa, Napa Hotel Napa
Westin Hotel Verasa
Westin Hotel Napa
The Westin Verasa Napa Napa Valley, CA

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