The staff at BATV (their acronym) was incredibly kind and helpful and made our experience one to remember from the time I started with reservations through the balloon ride and brunch afterwards. The staff was incredibly professional at all times and we felt very safe. The ride was breathtaking. The basket could hold a maximum of 24 people (all standing) and it is cozy, but not claustrophobic. They did wind up giving us photos of our experience at the end despite us not wanting to buy them (otherwise they would have gotten recycled). This balloon ride was among the best highlights of our trip to Napa.
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