I’ll keep my review short and to the point… the food was great; bed comfortable; room / condo clean and ample. Overall, we felt the customer service was awful for the price.
As mentioned in other reviews, the place is really spread-out. When you call for the complimentary shuttle, you wait and wait and wait… terrible--- so you are late to everything.
We made arrangements through the concierge to have a car company transport us to a private winery off site… they never showed up.
We went to the spa, bought 2 spa pedicures at about $85 each; bought a $300 gift card for some friends and were told we didn’t spend a high enough amount to use the sauna, hot tub and other amenities…
I work in customer service with my job and if I performed this way I would get fired… terrible customer service. Wouldn’t come here again. Wouldn’t recommend it.
- Official Description (provided by the hotel):
- Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country. Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, Silverado is tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there's more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it's all close to more than 400 wineries. The fine and casual dining within the resort's restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. Or you can simply take it all in from the patio of the newly opened Market and Bakery, strategically situated at the front of our historical Mansion, while you enjoy a coffee and pastry in the morning or a glass of Napa Valley wine while sitting at the edge of our fire pit in the evening. It's all designed to ensure the authentic Napa Valley Wine Country stay for any and all visitors. ... more less
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- Also Known As:
- Silverado Hotel Napa
- Silverado Resort Napa
- Silverado Resort And Spa Napa, Napa Valley, CA