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Silverado Resort and Spa
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Reviews (4,153)
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1,817
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All reviewsgolf coursethe grilltennis courtsplay golfdriving rangemain buildingbeautiful groundsbedroom suitenapa valleyfull kitchennice propertyfitness centerthe cottageswine tastingwine countrycondogolfers
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3,433 - 3,438 of 4,153 reviews
Reviewed 19 January 2014

We couldn't check in until 5:00 and even then they messed up the reservation. They double charged our card a week after the stay. Not impressed with the front desk and book keeping. The room was clean but very small for the price. The golf course and spa are nice. We have stayed here before and it was better. Maybe management has changed.

  • Stayed: January 2014, travelled as a couple
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Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John E, General Manager at Silverado Resort and Spa, responded to this reviewResponded 28 January 2014

Dear Heather,

I am very sorry to read that the beginning and end to your stay was anything but what you were hoping it would be. I can understand your frustration with not being checked in until an hour after our normal check-ins and then that you were double charged on your room. We obviously did not exceed your expectations and for that please accept our sincere apologies. I do hope you will give us another chance in the future because we can do a much better job than this.

Thank you for your feedback.

Warm Regards,

John Evans
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2014

The Silverado was a wonderful retreat. I decided at the last minute to bring a friend, and the front desk was very accommodating. They upgraded us to a condo with two beds for the same price. The condo was very comfortable. There was a living room with a fireplace, a dining area, a well-appointed kitchen, and a luxurious bathroom with a rainfall showerhead. There were also two pools, tennis courts, a bocce court, and walking trails, as well as an excellent spa and fitness center.

If I had one complaint, it would be that the restaurant was slightly over priced for the quality of the food. But the service was excellent, and the wine selection - being in Napa - was also very good. In addition to the restaurant, the bar in the main building has a wonderful patio with fire pits, which was the perfect place to enjoy a glass of wine after a long day of sightseeing.

I would definitely recommend the Silverado, and look forward to returning again soon for a longer stay.

  • Stayed: January 2014, travelled with friends
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Thank AS-Irwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John E, General Manager at Silverado Resort and Spa, responded to this reviewResponded 28 January 2014

Dear aschimme,

Fantastic! You sound like you had a wonderful experience with us and took advantage of most everything we have to offer. Aren't the firepits great? We agree, a perfect way to end the day. Please come back and visit us again soon.

Warm Regards,

John Evans
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2014

Our stay at Silverado Resort and Spa was fantastic. The rooms were clean, spacious and the grounds were beautifully kept. The view of the mountains was spectacular. The staff were extremely friendly. For example, Mark, a bell man, on seeing how cold we were gave us a ride to our room in the hotel shuttle. This is a wonderful place to stay.

  • Stayed: January 2014, travelled on business
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Thank Ama A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John E, General Manager at Silverado Resort and Spa, responded to this reviewResponded 28 January 2014

Dear Ama,

Thank you very much for your review. So glad to read you had a great visit and especially glad to read that you found our staff friendly and helpful. That is what we hope all will experience when staying with us. I hope it won't be too long before you can come and visit us again.

Warm Regards,

John Evans
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2014

My Wife and I were at the Silverado Resort for 6 days starting December 31 and stayed 6 days. We went to their New Years Eve party which was nice but not as good as in 2012, probably because the resort was doing major construction on their rooms and Ball Rooms. Wonderful place to stay, minutes to the Silverado Trail and many many wineries...:). If you are going to stay, try and get a junior suite with the kitchen, nice to have if you do not want to go out to eat. Many of the rooms have been renovated, but many more are being done, so you might hear some construction going on if your room is right next door(which ours was RM 419-we later moved to RM 286 where there was no construction). We will be back again!

Room Tip: Try and get a one story unit with a kitchen, its nice being by the main pool because it has a spa/jacuzzi. Not sure why the other pools do not have spas/jacuzzi's???
  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank BobAgent21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John E, General Manager at Silverado Resort and Spa, responded to this reviewResponded 30 January 2014

Dear Bob,

Thanks you for your kind review about your recent visit to Silverado. We appreciate your business and hope you will come back for a third year to ring in the New Year - with renovated conference space and rooms! Thanks for staying with us.

Warm Regards,

John Evans
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2014

We spent New Years Eve at the Silverado and had a fantastic time dancing the night away. Our 1 BR accommodations were gorgeous and incredibly comfortable. Dinner at The Grill was fantastic and the party that Silverado threw for the holiday was first rate! We would, and have, recommend this resort to anyone.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Brian_TK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John E, General Manager at Silverado Resort and Spa, responded to this reviewResponded 30 January 2014

Dear Brian,

Thanks for your review. We're so glad to read that you had such a fantastic time for the New Year! Please come back and visit us again!

Warm Regards,

John Evans
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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