After making a reservation in early February, we stayed at this resort for 3 nights for a conference. Our reservation was for a king bed with an outdoor space. The first room did have a king, but was extremely small, cramped and 86 degrees with no air. We couldn't open windows, the screens had fallen off the frames and the room had an old musty smell. With temperatures unusually warm (in the 80's during the day) this was unacceptable. After speaking with the front desk about our concerns, we were told there was nothing available and they would send maintenance to check the thermostat. The maintenance man told us the thermostat controls were in the room next to ours and this room was to be rented only with the adjacent room. He arranged for us to be moved to another room. The next room was even smaller, had a double bed which was located directly by the door so it was difficult to bring in luggage and near rooms undergoing noisy renovations. It did have an air conditioner which wheezed and rattled when it ran.
The room, especially for a resort and the outrageous price, was not the only thing
unacceptable. The grounds are extensive, but there is no place to sit along the walkways, no ice water offered by pools or in the lobby and no umbrellas around some of the pools. The pool was icy cold and not well maintained. These are simple fixes found in resorts in warm climates and at this price point. Restaurant service was good, but the food was tasteless and overpriced. Housekeeping takes so long, because the maids watch TV instead of clean.
Had this not been a convention paid for in advance, we would have left immediately for one of the many more comfortable and reasonably prices options in the area.
- Official Description (provided by the hotel):
- Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country. Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, Silverado is tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there's more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it's all close to more than 400 wineries. The fine and casual dining within the resort's restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. Or you can simply take it all in from the patio of the newly opened Market and Bakery, strategically situated at the front of our historical Mansion, while you enjoy a coffee and pastry in the morning or a glass of Napa Valley wine while sitting at the edge of our fire pit in the evening. It's all designed to ensure the authentic Napa Valley Wine Country stay for any and all visitors. ... more less
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- Also Known As:
- Silverado Hotel Napa
- Silverado Resort Napa
- Silverado Resort And Spa Napa, Napa Valley, CA