We visit this property every year for one event or another. It is a very nice property and has all the amenities of Golf, Spa, food and meeting capabilities. It remains one of the nicer and more dependable places in Napa. HOWEVER, on our recent stay, the staff and property was challenging. We had originally asked for a larger condo with a couple of bedrooms since we brought our children. We arrived early in the week and planned ahead but for whatever reason we got put in a single room condo and for whatever reason the staff could not accommodate our requests. Being early in the week and not a peak week, it shouldn't have been busy or too difficult. Granted, we were part of a bigger group and conference so that seemed to be their excuse but frankly I didn't understand their difficulty. Single members of our group had 2 bedroom condos and our group of 4 including 2 kids got put in a 1 bedroom. It wasn't like we were not willing to pay for a larger option AND we had planned ahead for that. Then, we had this bizarre issue with the fireplace where the entire condo plus the condo next to us got smoked out by a duraflame log. Yes, the fireplace flue was open, and we had the room drafted but something was wrong with these small fireplaces. We had all the kids cots in the living room and had to scramble and open the doors and overall just very uncomfortable. One condo we were given also smelled of smoke so bad we couldn't take it so in hindsight it was also probably the same issue. When we tried to work on these issues, it also seemed like the front lobby was not always attended. It seemed hard to reach people and it took time to get things in motion. Even at the pool, it is staffed by younger kids, and they just did not seem as attentive as in the past. Rather then attending to guests and making rounds outside, they congregated inside the pool grill and talked. Seemed to be a more common theme on this visit. Overall, this property is so nice and convenient you have to consider it but it just seems to have dropped. The service just needs to pick up to match the facility. I guess it is "good enough" to be average and still be a nice stay but it could easily be better. I think a quick huddle and review of the "Service" manual and coaching of the front desk, pool service and a few more details could do a world of good for the overall customer experience. In my humble opinion and I know easier said then done.
- Official Description (provided by the hotel):
- Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country. Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, Silverado is tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there's more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it's all close to more than 400 wineries. The fine and casual dining within the resort's restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. Or you can simply take it all in from the patio of the newly opened Market and Bakery, strategically situated at the front of our historical Mansion, while you enjoy a coffee and pastry in the morning or a glass of Napa Valley wine while sitting at the edge of our fire pit in the evening. It's all designed to ensure the authentic Napa Valley Wine Country stay for any and all visitors. ... more less
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- Also Known As:
- Silverado Hotel Napa
- Silverado Resort Napa
- Silverado Resort And Spa Napa, Napa Valley, CA