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“You Can't Beat This Place for Location”
4 of 5 bubbles Review of Andaz Napa

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Andaz Napa
Ranked #4 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersGold level
Pennsylvania
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“You Can't Beat This Place for Location”
4 of 5 bubbles Reviewed 20 September 2012

A great change of pace. We have stayed at the Andaz in NYC and it is nothing like this one. This hotel was converted last week from a Hyatt Avia to a Hyatt Andaz and it was well done. The modern efficient check-in on I pads works for me. The rooms were nicely decorated and very welcoming. Our corner room had a outside patio with a table and four chairs and two lounge chairs. A great place to have your own little private party or have breakfast on.

The staff couldn't help you enough. If you asked anyone for anything, it was handled immediately. Most times you didn't have to ask. They valet park for a fee or you can self park.

We only ate at the restaurant for breakfast and the service wasn't the fastest, but the food was good and the fresh squeezed orange juice was great.

Being in the heart of downtown gave us the opportunity to explore the city.

Room Tip: Room 208 is the corner with the patio.
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  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SIGNALS123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (340)
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English first
Middleton, Massachusetts
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 18 September 2012

I just returned from Napa and had a great vacation. Andaz/Napa is a nice hotel, in a great location in downtown Napa. The location is second to none because you can walk to about 100 different restaurants and the wineries are a short ride up the road. The hotel is in the middle of trying to become a "chic" style hotel. It's not working. The people are superficial and disingenuous. The customer service is not at a level that is close to what I expected. Rooms not made up, excuses instead of apologies, a hotel bar that doesn't serve any type of liquor that you would recognize (all liquor is local stuff. I thought Napa was "wine country"). When I want to have a drink, I want what I want. Unfortunately, not here. Maybe that's why the bar is empty every night. The whole atmosphere is that they're trying hard to be different (like chic) and they are being different but not in the way that they would like. The rooms are nice and the beds are very comfortable. Again, being downtown was a huge "plus". My opinion is that if they were just a high service hotel, with their location, they would have more business than they knew what to do with. The entire staff is poorly trained and anyone in a service business knows that excuses don't fly. They should hire people with an outgoing personality. Business is people and Andaz still needs a lot of work.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank bostonmike0194901923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, Ca
Level Contributor
111 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 13 September 2012

We had a master tub suite. This is a comfortable room with a separate sitting area. Great large bathroom.
Service slow in restaurant for breakfast. Breakfast was good. Not the most luxurious hotel, but great for the price.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank traveledfar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
76 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 11 September 2012

I recently stayed at the AVIA Napa, soon to be Andaz Napa) and it was a good overall experience. It is in the heart of downtown Napa within walking distance to all of the local shops, restaurants, and bars. If you plan on staying downtown then this would make a great choice. The parking was free if you did self-park in the deck just behind the hotel. It was a breeze getting in and out of the city from Avia to go explore Napa and the surrounding areas. A few areas of improvement would be to get a bit more organized in the lobby and restaurant. We stood around for almost ten minutes along with other patrons waiting to just speak with the hostess in regards to the wait for breakfast in the hotel restaurant. Having to wait at all was a first for me when it came to breakfast at a hotel. This was due to very limited seating. Also, with no formal front desk it is a tad confusing who to speak with regarding check in, recommendations, etc. Overall I would still recommend this hotel for the rooms, location, and value.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drew3114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 9 September 2012

We were only here for a short time, but our Master tub suite on the top floor was great! The staff were beyond helpful and genuinely very nice. The fire side patio is a must with a nice bottle of wine.

The restaurant was pretty weak - we waited 40 min on a quite Thursday morning for pancakes before having to leave without our food to catch our limo.

So short story, stay hear but don't bother with the restaurant as there are so many options in walking distance.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McLean, Virginia
Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 bubbles Reviewed 8 September 2012

For the price, I didn't think this hotel was anything special. The rooms are nice and updated, but I noticed that there was rust around the bottom of our shower door which made me wonder about the maintenance standards overall. The location is very convenient in that you can walk easily to restaurants and bars in Napa and they have a parking garage attached to the hotel that is easily accessed and free if you park yourself. We stayed on top floor and it was very quiet, no problems there at all. The two ladies who were the concierges were very helpful in providing us ideas of wineries to visit & getting us the cards for those they had 2 for 1 tasting deals for. I don't know if we'd stay here again..we might look to see what else is nearby.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoleneBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookfield, Connecticut
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 bubbles Reviewed 7 September 2012

There are so many great places to stay and this place was pretty awful. They are switching over to an Andaz hotel and were under construction. They never told us this when we made our reservation, nor did they apologize for the inconvenience. The rooms (ours was a "luxury king") were unremarkable and small. Furniture was ugly. Location - right in the town of Napa - is actually kind of sad. Lots of closed store fronts, and bad shops. Stay in St. Helena or Calistoga - closer to the best wineries and the scenery in either place can't be beat.

Room Tip: Don't waste your money
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Puffmome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Andaz Napa

Property: Andaz Napa
Address: 1450 First Street, Napa, CA 94559-2843 (Formerly AVIA Napa)
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Napa
#2 Romantic Hotel in Napa
#2 Luxury Hotel in Napa
#4 Family Hotel in Napa
#6 Business Hotel in Napa
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Andaz Napa 4*
Number of rooms: 141
Official Description (provided by the hotel):
Andaz Napa. A fresh, relaxed take on modern travel that embodies the art of living well by infusing local authentic experiences, inspiring design the highest levels of service and a sophisticated sense of place. This lifestyle boutique hotel combines understated elegance with all the enthusiasm of a gracious local host, ideally situated in the heart of downtown Napa. Steps away are various attractions such as world-class wine tasting rooms and restaurants, boutique shopping, art museums, The Napa Valley Opera House, Uptown Theater and much more. The uniqueness of Andaz begins the moment you arrive. An Andaz host will greet you, and can check you in on the way to your room or you can take a moment and enjoy a complimentary beverage in the Andaz lounge while you check in. Our lounge is an open, communal space that replaces the traditional lobby and is perfect for drinks in the evening or a quick coffee in the morning. Our rooms feature luxurious king beds, 9-foot ceilings, hickory hardwood floors, and Eastern White Marble bathrooms with oversized walk-in showers and waterfall shower heads. We also offer complimentary wired and wireless internet, complimentary self-parking and complimentary non-alcoholic beverages and snacks. ... more   less 
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Also Known As:
Avia Napa Hotel Napa
Avia Hotel Napa
Andaz Napa Napa Valley, CA

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