Arrived for 2 nights for a romantic retreat and I had my heart set on a really nice room. Realized upon checking in that we were placed in an accessible room (4 handle bars in the bath, lower peep hole in the door, etc.), so we called downstairs and requested to be changed. We were sent to a room right over the terrace, which was already occupied by many revelers--we were afraid we'd have a noisy night, plus there was no privacy because there were windows and terraces all around looking in. We went downstairs and spoke to Ben at the front desk who graciously handled the situation--he found a more private room for us on the 5th floor which was actually an upgrade. The rest of our stay was lovely, though I was a bit upset because I mistakenly left a phone charger in the second room and felt the front desk did not seriously look for it. Guess that's the price you pay for being picky!
- Official Description (provided by the hotel):
- Andaz Napa. A fresh, relaxed take on modern travel that embodies the art of living well by infusing local authentic experiences, inspiring design the highest levels of service and a sophisticated sense of place. This lifestyle boutique hotel combines understated elegance with all the enthusiasm of a gracious local host, ideally situated in the heart of downtown Napa. Steps away are various attractions such as world-class wine tasting rooms and restaurants, boutique shopping, art museums, The Napa Valley Opera House, Uptown Theater and much more. The uniqueness of Andaz begins the moment you arrive. An Andaz host will greet you, and can check you in on the way to your room or you can take a moment and enjoy a complimentary beverage in the Andaz lounge while you check in. Our lounge is an open, communal space that replaces the traditional lobby and is perfect for drinks in the evening or a quick coffee in the morning. Our rooms feature luxurious king beds, 9-foot ceilings, hickory hardwood floors, and Eastern White Marble bathrooms with oversized walk-in showers and waterfall shower heads. We also offer complimentary wired and wireless internet, complimentary self-parking and complimentary non-alcoholic beverages and snacks. ... more less
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- Also Known As:
- Avia Napa Hotel Napa
- Avia Hotel Napa
- Andaz Napa Napa Valley, CA