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“Beautiful room, excellent customer service”
5 of 5 bubbles Review of Andaz Napa

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Andaz Napa
Ranked #4 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersGold level
Troy, Michigan
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Beautiful room, excellent customer service”
5 of 5 bubbles Reviewed 22 April 2014

We recently stayed 3 nights at the Andaz Napa. This was centrally located in downtown Napa and in walking distance to many shops and restaurants. Our room was top-notch. Beautifully decorated, contemporary, clean and spacious. The staff was very warm and welcoming. We received great customer service throughout our stay. We would definitely stay here again!

Room Tip: We opted for an upgraded room with a large 2-person tub in the room & fireplace. WELL WORTH IT.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kelly_LTU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (340)
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English first
San Francisco, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

From the white marble bathroom with walk-in rain shower, soaker tub and superior service, this is now my favorite hotel in Napa. The bed was extremely comfortable. I loved enjoying the morning paper with a cup of tea and the fireplace burning. Complimentary snacks and beverages with welcoming chocolates made it feel like a home away from home.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 20 April 2014 via mobile

We decided to stay in Napa for one night instead of driving through. The lovely Kris at reception gave us an excellent deal on a suite which included a fireplace, enormous bathroom and fabulous bath. Along with the complimentary drink he also gave us complimentary champagne when I told him we were on our honeymoon and were one of the first gay couples in the UK to get married. We loved it so much we stayed another night. It is undoubtedly the best hotel we've stayed in.

Stayed April 2014, travelled as a couple
Helpful?
Thank Katrina500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 19 April 2014 via mobile

Andaz Napa yes you may have now become my favourite hotel in the world, or at least very close. The location was great right in downtown Napa and was very convenient to visit wineries/restaurants across the region. There were several great restaurants in walking distance too. When you arrive you are treated impressively with helpful, friendly staff handling everything seamlessly as they hand you a welcome drink. My room was amazing, it was an upgrade from standard suites, but was still great value. I had a separate sitting area, a huge comfortable bed, an impressive soaker tub setup in the middle of the room so I could watch tv, read, or even stare out at the view, all the time with my fireplace going. It also had a huge relaxing separate shower. When I did leave my room, I had great experiences hanging out around the fire pits on the wonderful terrace during happy hour. Lots of great comfortable places to sit, it had a relaxed pace so it was easy to meet people and make new friends. The typical Andaz touches like free snacks, wifi and soft drinks was that extra icing on the cake. Wonderful hotel, I will be back.

Stayed April 2014, travelled with friends
Helpful?
1 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massachusetts
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 April 2014

We loved our stay. It was our first visit to an Andaz hotel, and the service, from the complimentary drinks at check-in to fresh lime/lemon water in the lobby each day - was excellent. There are strange dark hallways, but the rooms are open and airy - even ours, which mostly faced inward and barely had a view. We used Hyatt points for our stay, and the amenities in our king suite were all great, including the shower, in-room bathtub, fireplace, TVs (multiple!), and bed. We really enjoyed having a drink outside at Mercantile Social each night, and breakfast at the Farmer's Table - especially the Model Bakery English muffins! - was also excellent. I'd highly recommend this place as a home base for wine country. Even though most of downtown Napa was under construction and not exactly scenic, the Andaz was a sunny, relaxing home base for a trip to this area. As for parking, we took advantage of free self-parking at the convenient lot next door.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mvctma85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

I came to Napa for my birthday and chose to stay at the Andaz downtown. The staff was very friendly, the location was perfect to restaurants and great antique shops. It was also an easy drive to multiple vineyards. We stayed in a corner room so we had an excellent view of wine country and downtown Napa. The beds were very soft and cozy. I would recommend this hotel to anyone who needs a vacation and is willing to spoil themselves!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Meredith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, Canada
Level Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

The customer service was excellent at this hotel.

Who could argue with a hotel that offers you a complimentary glass of wine upon check in?

There was always fresh water in the lobby after a day of walking about the town of Napa and people ready to help you out.

The room I was in was spacious and clean. The bathroom was awesome with a rain shower. The food, while pricey for room service, was with the eat clean diet.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bluewater08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Andaz Napa

Property: Andaz Napa
Address: 1450 First Street, Napa, CA 94559-2843 (Formerly AVIA Napa)
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Napa
#2 Romantic Hotel in Napa
#2 Luxury Hotel in Napa
#4 Family Hotel in Napa
#6 Business Hotel in Napa
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Andaz Napa 4*
Number of rooms: 141
Official Description (provided by the hotel):
Andaz Napa. A fresh, relaxed take on modern travel that embodies the art of living well by infusing local authentic experiences, inspiring design the highest levels of service and a sophisticated sense of place. This lifestyle boutique hotel combines understated elegance with all the enthusiasm of a gracious local host, ideally situated in the heart of downtown Napa. Steps away are various attractions such as world-class wine tasting rooms and restaurants, boutique shopping, art museums, The Napa Valley Opera House, Uptown Theater and much more. The uniqueness of Andaz begins the moment you arrive. An Andaz host will greet you, and can check you in on the way to your room or you can take a moment and enjoy a complimentary beverage in the Andaz lounge while you check in. Our lounge is an open, communal space that replaces the traditional lobby and is perfect for drinks in the evening or a quick coffee in the morning. Our rooms feature luxurious king beds, 9-foot ceilings, hickory hardwood floors, and Eastern White Marble bathrooms with oversized walk-in showers and waterfall shower heads. We also offer complimentary wired and wireless internet, complimentary self-parking and complimentary non-alcoholic beverages and snacks. ... more   less 
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Also Known As:
Avia Napa Hotel Napa
Avia Hotel Napa
Andaz Napa Napa Valley, CA

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