Stayed one night May 2014. Room was lowest rate ($269) so did not expect the moon and stars. Did expect to be able to open the blackout curtains or see inside my purse/suitcase. Room #239 located directly outside the Terrace Bar, so you are essentially completely exposed to the bar patrons outside who look directly into your room. The lighting in the room consisted of a bedside lamp and a short rectangular lamp on the dresser. No. Light. Whatsoever. I had to move my suitcase into the very spacious and well lit bathroom to see inside it. I am slightly claustrophobic so this was a disaster but I had to go immediately for dinner with friends so I did not have time to fuss with management about accommodations. Woke up at 9:45 AM because the room was pitch black, although this was my bad as I didn't set an alarm. Then attempted to make coffee hurriedly and didn't notice that the coffee cup had been placed in the coffee maker upside down so while I was taking a shower coffee was filling the dresser and eventually the floor. Trying not to let these things ruin my one night getaway. Room might very well have been nice but I could honestly not see it. It was, however, very cramped. Bathroom was fab -- large and bright and double the size of most, nice bath amenities. Nice to be located right downtown in spite of constant reconstruction that has been going on for at least 7 years...
I did indeed inform management of the poorly thought-through room arrangement and they refunded me a nice amount, but honestly feel sorry for whoever has to stay in this room. I'm beginning to feel like perhaps the lights are dim so that those who end up in there cannot do anything exhibitionist for those at the bar and terrace couches.
The hotel assured me that in the future I would not be assigned that room. Consider yourself notified.
- Official Description (provided by the hotel):
- Andaz Napa. A fresh, relaxed take on modern travel that embodies the art of living well by infusing local authentic experiences, inspiring design the highest levels of service and a sophisticated sense of place. This lifestyle boutique hotel combines understated elegance with all the enthusiasm of a gracious local host, ideally situated in the heart of downtown Napa. Steps away are various attractions such as world-class wine tasting rooms and restaurants, boutique shopping, art museums, The Napa Valley Opera House, Uptown Theater and much more. The uniqueness of Andaz begins the moment you arrive. An Andaz host will greet you, and can check you in on the way to your room or you can take a moment and enjoy a complimentary beverage in the Andaz lounge while you check in. Our lounge is an open, communal space that replaces the traditional lobby and is perfect for drinks in the evening or a quick coffee in the morning. Our rooms feature luxurious king beds, 9-foot ceilings, hickory hardwood floors, and Eastern White Marble bathrooms with oversized walk-in showers and waterfall shower heads. We also offer complimentary wired and wireless internet, complimentary self-parking and complimentary non-alcoholic beverages and snacks. ... more less
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- Also Known As:
- Avia Napa Hotel Napa
- Avia Hotel Napa
- Andaz Napa Napa Valley, CA