We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Room Disappointing”
Review of Andaz Napa

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Andaz Napa
Ranked #4 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersGold level
Rocklin, California
Level 4 Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Room Disappointing”
Reviewed 17 July 2014

We can not understand the high rate on this hotel. Yes, it is in the middle of downtown Napa and a convenient walk to restaurants. But, the room was so uncomfortable and had a bath tub in the middle of the bedroom. We came back from dinner sat in the living room on a board of a couch then after 20 minutes called the bellman and valet as we decided not to stay the night. We called it the 20-30 hotel as it certainly caters to a younger crowd.

  • Stayed July 2014, travelled as a couple
    • Location
    • Service
Helpful?
Thank Janice A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,992 reviews from our community

Traveller rating
    1,300
    502
    124
    42
    24
See reviews for
171
1,292
36
144
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (350)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Eastern Pennsylvania
Level 4 Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 16 July 2014

The Andaz is a fantastic hotel right in the middle of the town of Napa. From the minute you arrive, the staff is extremely helpful and courteous. The rooms are extremely clean and large, every detail is looked after. Convenient walking distance to downtown restaurants and you have health club privileges at the club adjacent to the hotel. Lovely rooftop deck with a bar and fireplace for cool evenings. Free parking is available in the public garage on the same block. You will not be disappointed with this hotel.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank PATraveler6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davie, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014

The hotel had a really nice location, you could walk to many restaurants and shops. Also self parking was free. We did not like how dark the hallways in the hotel were it appeared they were hiding something. The room was a nice size with lots of natural lighting. We didn't expect it from the way the hallway looked. The room had a mini fridge with free snacks and non alcoholic drinks. The bathroom was really nice and the room was very clean. There was also a nice outside bar with two fire places on the second floor. We we're on our honeymoon (we eloped in san francisco) and were given a ticket for a free glass of champagne (no room upgrade). The cocktail reception in the lobby was a joke with just a splash of wine from a local winery which was a disappointment. The major down for me was I felt we overpaid. I really think anything over $200 a night is not worth it.

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Aesatin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Pacific
Level 6 Contributor
106 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 15 July 2014

Recommend a suite with balcony and freestanding bath tub that overlook the street. Car park just 2 minutes' walk away. Concierge seemed proactive pre-arrival but bit of an anticlimax when one actually arrived at the property. So the hot air ballooning and winery visits were self-organised. Didn't eat in but easy enough to get to La Toque and Meadowood - both equally good in terms of food. The latter had the definite edge in decor except the piped music selection was somewhat incongruous with the elegance of the dining room.

Room Tip: Suite overlooking street.
See more room tips
  • Stayed October 2013, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
2 Thank LGRL100313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, Massachusetts
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 July 2014

This was the second Andaz property I stayed at and I am looking forward to staying at other Andaz hotels in the future. I love their concept, hotel designs, their modern rooms and superior customer service.My husband and I stayed here for our belated honeymoon and to celebrate my birthday. We were upgraded to one of their suites which was awesome - THANK YOU!!! We also were offered a glass of wine at check-in and a voucher for a glass of sparkling wine at their rooftop bar. Here is a quick breakdown of pros and cons:

Pros:
- Fantastic location, right downtown, in walking distance to many shops and restaurants.
- Super friendly staff.
- Our room was great! Huge shower, nice bathtub, big comfy bed, 2 TVs, fireplace, etc.
- free snacks, water and soft drinks
- free WiFi

Cons:
- Gym not in hotel
- slow service at restaurant (we ate here two times and said we were in a hurry. The first time, we had to take our food to go, the second time we just ate a bit and left because we were late).
- parking not at hotel (but we didn't mind because it was free to park in the garage right behind the hotel. The hotel did offer valet parking for everyone that doesn't want to deal with finding the lot).

Room Tip: If you want to splurge, I suggest getting the suite - it is really nice!
See more room tips
Green Features: Love that they are supporting local businesses and farms.
  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Daniela V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
Level 4 Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 July 2014 via mobile

We stayed at the Andaz for 3 night of our honeymoon and it was amazing. The staff was so friendly, greeted us with a glass of wine and were available to assist with anything we needed. The hotel is in fantastic condition and in a perfect location in downtown Napa. There are numerous restaurants and shops around the hotel. Can't wait to go back

Stayed July 2014
Helpful?
Thank Rria205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Elmo, Minnesota
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 July 2014

I would definitely recommend this hotel if you want to stay in downtown Napa. The breakfast is awesome and the rooms are very cool and unique. It's very trendy, we'll kept and walking distance to all of downtown Napa. However, I would probably choose to stay in Yountville next time. Not based on this hotel, but mostly because of the city. Yountville seemed to be more of the Napa winery experience. This was like staying in a small city. If you stay here, get the pumpkin pancakes for breakfast, you will not be sorry!

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Kerry N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Napa
0.5 mi away
The Westin Verasa Napa
0.3 mi away
Napa River Inn at the Historic Napa Mill
0.6 mi away
Best Western Plus Elm House Inn
Show Prices
Show Prices
Show Prices
7.8 mi away
Hotel Yountville
Hotel Yountville
#1 of 6 in Yountville
1,047 reviews
0.6 mi away
River Terrace Inn, A Noble House Hotel
8.3 mi away
Bardessono
Bardessono
#2 of 6 in Yountville
1,300 reviews
Show Prices
Show Prices
Show Prices

Been to Andaz Napa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Andaz Napa

Property: Andaz Napa
Address: 1450 First Street, Napa, CA 94559-2843 (Formerly AVIA Napa)
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Napa
#2 Romantic Hotel in Napa
#2 Luxury Hotel in Napa
#4 Family Hotel in Napa
#6 Business Hotel in Napa
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Andaz Napa 4*
Number of rooms: 141
Official Description (provided by the hotel):
Andaz Napa. A fresh, relaxed take on modern travel that embodies the art of living well by infusing local authentic experiences, inspiring design the highest levels of service and a sophisticated sense of place. This lifestyle boutique hotel combines understated elegance with all the enthusiasm of a gracious local host, ideally situated in the heart of downtown Napa. Steps away are various attractions such as world-class wine tasting rooms and restaurants, boutique shopping, art museums, The Napa Valley Opera House, Uptown Theater and much more. The uniqueness of Andaz begins the moment you arrive. An Andaz host will greet you, and can check you in on the way to your room or you can take a moment and enjoy a complimentary beverage in the Andaz lounge while you check in. Our lounge is an open, communal space that replaces the traditional lobby and is perfect for drinks in the evening or a quick coffee in the morning. Our rooms feature luxurious king beds, 9-foot ceilings, hickory hardwood floors, and Eastern White Marble bathrooms with oversized walk-in showers and waterfall shower heads. We also offer complimentary wired and wireless internet, complimentary self-parking and complimentary non-alcoholic beverages and snacks. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Hyatt Hotels Corporation, Expedia, Ebookers, Hotels.com, Priceline, TripOnline SA, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Andaz Napa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Avia Napa Hotel Napa
Avia Hotel Napa
Andaz Napa Napa Valley, CA

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing