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“Beautiful hotel in Napa”
Review of Andaz Napa

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Andaz Napa
Ranked #4 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersGold level
Old Bridge, New Jersey
Level 1 Contributor
3 reviews
“Beautiful hotel in Napa”
Reviewed 9 August 2010

This was a beautiful hotel. We were a little nervous going in since we never really heard anything about it from people we knew but we were pleasantly surprised.

The rooms were so comfortable and well thought of. We went for the suite with the tub and that was amazing. Able to soak and enjoy the fireplace and tv!

It is in an area of Napa that is starting to build up, seems like many empty stores but they look like more are coming. Some nice new restaurants across the street.
The coffee in the morning was very nice in the lobby.

The outside get together area was very nice, had a fire going, outside bar and swings.

We did not find the drive to the other towns that long at all about 20 minutes on the highway and it was a nice drive.

Would definitely stay here again.

  • Stayed August 2010, travelled as a couple
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Helpful?
Thank rangerfan58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVIANapaGM, General Manager at Andaz Napa, responded to this review, 13 August 2010
Dear Valued Guest,

I am so pleased to read you were pleasantly surprised with AVIA. Thank you for the fantastic compliments about the hotel and the amenities offered. It is great you had a wonderful time and we look forward to you staying with us again.

In hospitality,
Kristine Youngberg, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (350)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Montreal
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 August 2010

From the valet, to the front desk clerks, to the concierge, everyone was extremely friendly and helpful. One bellboy heard us speaking french and said a few words to us. The valet radioed the front desk clerk as we were getting out of the car, and the front desk clerk greeted us by name. Now that's a Wow. The hotel has a gym, a beautiful restaurant, and a 2nd floor outdoor terrace with outdoor firepit and rocking chairs. Walking distance to great restos like Celadon and Angele. Rooms small but clean. The decor is very eclectic.

  • Stayed June 2010, travelled as a couple
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Helpful?
Thank MontrealMarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVIANapaGM, General Manager at Andaz Napa, responded to this review, 13 August 2010
Dear Valued Guest,

It is great to read you had a wonderful stay at AVIA. Thank you for the wonderful comments regarding the staff. They work really hard to make each guest feel special. I am so pleased you were able to enjoy the outdoor terrace and fire pit. Thank you again and we hope to see you the next time you are in Napa.

In hospitality,
Kristine Youngberg, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmichael, California
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 August 2010

Living in Northern California it's only a short drive to Napa from Sacramento. We have stayed at many hotels & B&B's in the Napa Valley but the Avia Hotel in Napa is our new favorite. Very well located in downtown Napa it is walking distance to some terrific restaurants. The hotel is well appointed and actually quite luxurious for the price.
The staff always seemed to have a smile on their face and even opened the front door each time we entered or exited the building. A great experience!

  • Stayed July 2010, travelled with friends
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Helpful?
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVIANapaGM, General Manager at Andaz Napa, responded to this review, 13 August 2010
Dear Valued Guest,

We are so thrilled to know that AVIA is now your favorite hotel in Napa. Thank you for the positive comments regarding the location of the hotel and décor. The staff works hard to make sure every guest has a great experience. Thank you for recognizing their efforts. We can't wait to see you again!

In hospitality,
Kristine Youngberg, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 July 2010

We loved our stay at Avia...we ended up Avial in a pinch & panic when our room at another establishment did not work out...Valerie helped us make the reservation over the phone and she was an absolute angel! She even came out to greet us and make sure we were well taken care of upon check in. We loved the room, the two flat screens, and the super hot shower. Marina, the concierge made finding our winery visits simple and she made sure that we went to places that focused on the type of wines we prefer. Our stay was absolutely perfect and I would absolutely recommend Avia to friends and family.

  • Stayed July 2010, travelled as a couple
    • Value
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Helpful?
Thank texastraveler2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVIANapaGM, General Manager at Andaz Napa, responded to this review, 6 August 2010
Dear Valued Guest,

It is such a pleasure to read that your stay was absolutely perfect! The staff works hard to make sure each guest has a memorable experience and it is always a pleasure to read about times when we've succeeded. Thank you for recommending AVIA to your friends and family and we hope to see you again soon!

In hospitality,
Kristine Youngberg, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, MS
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 July 2010

My husband and I stayed at Avia on our honeymoon. We decided on the tower suite room after looking on the Avia website. And we're so glad we did! The room was everything the pictures advertised and it was on the top floor of the hotel so we had great views out of our huge wonderful windows. The living room area added just the right amount of extra space and ambiance we wanted along with being comfortable. The bed was great and the bathroom was nice and roomy with great lighting. The rest of the hotel was exactly as shown on the website as well. We just loved the decor. The hotel staff was so very nice and helpful. The outdoor terrace was amazing. My husband and I were in Napa in Nov so it was a bit cool at night. Because of this, we had it all to ourselves one night with a bottle of wine that we had gotten at the vineyards that day along with some cheese and crackers. It was perfect. Even though it was just the two of us one of the staff members came out and showed us how to turn on the gas fire pit so we could enjoy that feature as well. The parking garage behind the building was convenient and easy. The location of the hotel was also perfect. We went for a run each morning and we could just walk to shops and restaurants in downtown. It was also located in a great place to drive to Hwy 29 or the Trail when you were ready to hit the vineyards and the restaurants outside of downtown Napa. Our last morning there we tried their breakfast buffet. The food was excellent and the service was excellent although it was a bit pricey for breakfast. Overall, we loved this hotel and hope to go back one day!

  • Stayed November 2009, travelled as a couple
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Helpful?
Thank spearson78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVIANapaGM, General Manager at Andaz Napa, responded to this review, 6 August 2010
Dear Valued Guest,

It sounds as though AVIA was the perfect place for your honeymoon. Thank you for taking the time to post such a positive review of your stay. It is great to read you enjoyed the décor and ambiance as well as the breakfast. Thank you for the kind comments regarding the staff as they work hard to make sure every guest has a memorable stay. Congratulations and we hope to see you one day soon!

In hospitality,
Kristine Youngberg, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 4 Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 July 2010

This hotel is beautifully designed. The staff was excellent, esp. in the hotel restaurant. I went with a friend and we did have a bad experience with one of the concierge staff members that was really rude. I took it up with hotel management and they were great about apologizing for her unfortunately rude behavior. The restaurant in this hotel is excellent in my opinion. They should really highlight is more. My room was small but nice. The terrace area is great for relaxing. I would definitely recommend this hotel it is located in walking distance of a lot of other great restaurants.

  • Stayed July 2010, travelled with friends
    • Value
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Helpful?
Thank Traveler23Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVIANapaGM, General Manager at Andaz Napa, responded to this review, 2 August 2010
Dear Valued Guest,

I am so thrilled you enjoyed AVIA during your recent trip to Napa. I do apologize for the negative attitude you received from the concierge. I was pleased to read that the issue was resolved and hope that it did not impact your stay and the possibility of returning back to the Hotel. I do want to let you know that we are committed to enhancing our guest's experience with us by providing excellent customer service and awareness of these service issues greatly helps us with our staff training so that the next time you are with us we will be better prepared to offer you the experience we strive for!

In hospitality,
Kristine Youngberg, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas
Level 5 Contributor
76 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 21 July 2010

This is a nice addition to Napa Valley. The hotel was clean, the staff were very courteous and helpful. The location is improving, but it is a long drive to the North end of the valley.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank demetgolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVIANapaGM, General Manager at Andaz Napa, responded to this review, 2 August 2010
Dear Valued Guest,

I am so glad you enjoyed your stay at AVIA and the staff was courteous and helpful. Downtown Napa is in the process of revitalization and many of our guests enjoy the area. We do hope you'll stay with us again soon so you can experience the ever growing downtown Napa area.

In hospitality,
Kristine Youngberg, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Andaz Napa

Property: Andaz Napa
Address: 1450 First Street, Napa, CA 94559-2843 (Formerly AVIA Napa)
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Napa
#2 Romantic Hotel in Napa
#2 Luxury Hotel in Napa
#4 Family Hotel in Napa
#6 Business Hotel in Napa
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Andaz Napa 4*
Number of rooms: 141
Official Description (provided by the hotel):
Andaz Napa. A fresh, relaxed take on modern travel that embodies the art of living well by infusing local authentic experiences, inspiring design the highest levels of service and a sophisticated sense of place. This lifestyle boutique hotel combines understated elegance with all the enthusiasm of a gracious local host, ideally situated in the heart of downtown Napa. Steps away are various attractions such as world-class wine tasting rooms and restaurants, boutique shopping, art museums, The Napa Valley Opera House, Uptown Theater and much more. The uniqueness of Andaz begins the moment you arrive. An Andaz host will greet you, and can check you in on the way to your room or you can take a moment and enjoy a complimentary beverage in the Andaz lounge while you check in. Our lounge is an open, communal space that replaces the traditional lobby and is perfect for drinks in the evening or a quick coffee in the morning. Our rooms feature luxurious king beds, 9-foot ceilings, hickory hardwood floors, and Eastern White Marble bathrooms with oversized walk-in showers and waterfall shower heads. We also offer complimentary wired and wireless internet, complimentary self-parking and complimentary non-alcoholic beverages and snacks. ... more   less 
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Also Known As:
Avia Napa Hotel Napa
Avia Hotel Napa
Andaz Napa Napa Valley, CA

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