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“Totally exceeded expectations”
Review of Andaz Napa

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Andaz Napa
Ranked #4 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersGold level
Newbury, United Kingdom
Level Contributor
99 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Totally exceeded expectations”
Reviewed 1 December 2010

There is a lot to like about this hotel. In an area where they know how to do luxury well, but they also know how to charge for it then AVIA represents tremendous value for money.

Firstly the booking process is novel, with the option to request upgraded rooms at reduced rates (and subject to availability at check-in time). So you don't know for sure whether you'll snag an upgrade, but if you do it won't cost as much as the standard rate for the room. This is a really good idea, and we got a tub suite at check-in instead of the standard room we had booked for a modest increase in price.

The room was great; large, modern and sleek, but yet also cozy. The bed was really comfortable and as well as the tub, we also had a small sitting area with a second flat screen TV, and a fireplace.

They offer a wine tasting most evenings in the lobby bar (incidentally the bar doubles as a coffee shop in the mornings), and we were lucky as the night we checked in it was a local brewery showcasing their beers. Just what the doctor ordered after tasting wine for a few days.

We ate breakfast in their restaurant and were pleasantly surprised by the prices - we'd just come from a resort which charged $10 for an orange juice, and $8 for a coffee; at AVIA it was more like $3 each, and the quality was really no different. We also really enjoyed sitting by the fire-pit and talking with other guests as the sun went down, enjoying a glass of wine. We also can't praise the concierge enough, they found a shop selling difficult to get wine for me, and also gave us free tasting passes for several really good wineries.

As much as I would like to, I just can't give the AVIA a rating of 5 as our room suffered a bit of a noise problem. It was seemingly above a loud refrigeration or air-conditioning unit which rumbled into life of its own accord during the night, and did wake us both on a few occasions (but we'd just come from the quietest hotel we'd ever stayed at, so anything would suffer in comparison). Also the housekeeping staff knocked to do a turn-down service just as my wife was stepping out of the shower. I asked them to give us 15-20 minutes as we were going out, and they agreed. Yet when we came back to the room after dinner, they hadn't returned. It would also be nice if the hotel had a pool.

However, despite that I was still hugely impressed and pleasantly surprised by AVIA. Having stayed at a number of different hotels in the Napa Valley I thought that getting value and luxury in the same place was something that was impossible to find. It seems that AVIA proved me wrong, and we'll be staying there again when we go back next year.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Stones7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVIANapaGM, General Manager at Andaz Napa, responded to this review, 10 December 2010
Dear Valued Guest,

Thank you for choosing AVIA for your recent stay in Napa. We thank you for your compliments and are happy to hear the rooms and service exceeded your expectations. It sounds as though you enjoyed the amenities, services offered and the evenings on the terrace.

I do apologize for the noise you heard in the middle of the night. We would have been happy to move you to another room had you let us know during your stay.

We are so glad overall you were impressed and pleasantly surprised with AVIA, and we look forward to seeing you again next year.

In hospitality,
Kristine Youngberg, General Manager
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San Francisco
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 November 2010

We stayed just one night here on a quick wine weekend. We checked in late, with no issue. Very prompt and simple.
Great room, we had the basic room. Perfect bed. The bathroom was excellent too. Super-sized shower.
Great recommendation for dinner given.
Check out was 2.5 seconds flat.
Free parking 1 block away.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ocgolfer8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVIANapaGM, General Manager at Andaz Napa, responded to this review, 5 December 2010
Dear Valued Guest,

It is so great to read you had an excellent stay at AVIA. I am so pleased enjoyed the comfortable bed and the staff gave you a great recommendation for dinner. Thank you for staying with us and we hope to see you again soon!

In hospitality,
Kristine Youngberg, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Mateo, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 November 2010

I usually don't write reviews, but I must this time. We usually stay on hotels out of napa downtown area, however decided on this hotel after reading all the reviews. We were celebrating our 15th wedding anniversary and my birthday, they had a cheese and meat plate with a bottle of wine in our room.. wow that was a nice touch.
The room was super clean and modern.
the pictures and decriptions on their website are right on, what you see is what you get.
I LOVE it. Avia will be our new napa hotel for sure and will definitively recommended to anyone.
great insulated room, no outside noise.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ehgalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVIANapaGM, General Manager at Andaz Napa, responded to this review, 5 December 2010
Dear Valued Guest,

We are so extremely happy you had a wonderful stay at AVIA for your anniversary! Thank you for taking the time to share your experience and the nice compliments. We thank you for recommending to others and we look forward to hosting you again.

In hospitality,
Kristine Youngberg, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Collins, Colorado
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 November 2010

I randomly selected this hotel as we wanted to stay in a nice hotel with a little luxury...but not pay normal Napa Valley prices. It was an amazing experience! The staff was very accommodating and friendly. We loved the lounge outside where you can sit on the swings and by the fireplace. The bathroom was HUGE and had an amazing shower. I need white noise when I sleep and they left a fan in my room for me.

I would stay at any Avia hotel! Simply wonderful!

Also, there is a GREAT restaurant near the hotel, Grace's Table. You definitely need to check it out.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank SJNelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVIANapaGM, General Manager at Andaz Napa, responded to this review, 5 December 2010
Dear Valued Guest,

We are so delighted you had an amazing experience at AVIA! It is so great to know the staff was accommodating and you were able to enjoy the outdoor terrace and fire pit. Thank you for choosing AVIA and we look forward to seeing you again in Napa or at one of our other locations.

In hospitality,
Kristine Youngberg, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, TX
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 November 2010

For the price, it hard to beat this upscale modern hotel in downtown Napa. The rooms were very nice and the hotel offered great service. My wife and I will definitely come back.

Stayed November 2010, travelled as a couple
Helpful?
Thank discstu11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVIANapaGM, General Manager at Andaz Napa, responded to this review, 5 December 2010
Dear Valued Guest,

We are delighted you and your wife had a great stay and found AVIA to be a great value. Thank you for staying with us and we look forward to seeing you again!

In hospitality,
Kristine Youngberg, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 November 2010

Avia on first, in downtown Napa is an excellent option for those wanting a full-service hotel.

Avia offers modern styling, attentive staff, and spacious rooms at a reasonable cost. During a recent stay, my wife and I were pleasantly surprised to see the quality offered by Avia at a very reasonable cost. The location is excellent, allowing for an easy walk to a number of quality restaurants in the area and an easy drive to the mouth of the Napa valley and many of the more prominent vineyards and wineries.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ImportSport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVIANapaGM, General Manager at Andaz Napa, responded to this review, 5 December 2010
Dear Valued Guest,

We are very pleased you found AVIA to be an excellent option in downtown Napa. Thank you for the positive comments regarding the staff, location and quality of the hotel and amenities offered. We hope to you will stay with us on your next trip to Napa.

In hospitality,
Kristine Youngberg, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 November 2010

Stayed 4 nights at the Avia from 11/20 - 11/24/2010 and just as many others have said, it was wonderful start to finish - definitaly 5 stars for us. We had a room with the extra sitting area (Lux perhaps?) and felt that it was so worth the upgrade. Was able to wake up early and watch TV or work on the computer while the hubby slept in. It was nice to have the extra space. The rooms are very clean and very modern. Wood floors, beds and pillows were amazing, all marble bathroom and the water pressure and hot water top notch. Request a room on the 5th floor and you'll have a great view of the mountains. But what really made our stay 5 star was the staff. Lisa at the front desk was a super star - thank you! From the doormen, to the cleaning staff, front desk and concierge everyone really went out of their way to make our stay enjoyable - so pleasant and friendly, top notch customer service. The hotel is located right in the middle of town, walking distances to the Riverfront restaurants, Oxbow and Main Street. We loved the location and didn't have problems with noise. Since we all look for the critiques on tripadvisor, the one thing I would say is that if I were traveling during the summer months, a pool would be nice to have to enjoy after a day out and about. But as we were here in November, it was not an issue for us obviously. We would absolutely return to the Avia.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MK2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVIANapaGM, General Manager at Andaz Napa, responded to this review, 5 December 2010
Dear Valued Guest,

We read your review and are excited to know your stay was amazing in every way. Thank you for the great compliments on the amenities that are offered as well as the staff. They work hard to make sure every guest has a memorable experience and it sounds as though they did just that Thank you for staying at AVIA and we look forward to seeing you the next time you are in Napa.

In hospitality,
Kristine Youngberg, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Andaz Napa

Property: Andaz Napa
Address: 1450 First Street, Napa, CA 94559-2843 (Formerly AVIA Napa)
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Napa
#2 Luxury Hotel in Napa
#2 Romantic Hotel in Napa
#4 Family Hotel in Napa
#6 Business Hotel in Napa
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Andaz Napa 4*
Number of rooms: 141
Official Description (provided by the hotel):
Andaz Napa. A fresh, relaxed take on modern travel that embodies the art of living well by infusing local authentic experiences, inspiring design the highest levels of service and a sophisticated sense of place. This lifestyle boutique hotel combines understated elegance with all the enthusiasm of a gracious local host, ideally situated in the heart of downtown Napa. Steps away are various attractions such as world-class wine tasting rooms and restaurants, boutique shopping, art museums, The Napa Valley Opera House, Uptown Theater and much more. The uniqueness of Andaz begins the moment you arrive. An Andaz host will greet you, and can check you in on the way to your room or you can take a moment and enjoy a complimentary beverage in the Andaz lounge while you check in. Our lounge is an open, communal space that replaces the traditional lobby and is perfect for drinks in the evening or a quick coffee in the morning. Our rooms feature luxurious king beds, 9-foot ceilings, hickory hardwood floors, and Eastern White Marble bathrooms with oversized walk-in showers and waterfall shower heads. We also offer complimentary wired and wireless internet, complimentary self-parking and complimentary non-alcoholic beverages and snacks. ... more   less 
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Also Known As:
Avia Napa Hotel Napa
Avia Hotel Napa
Andaz Napa Napa Valley, CA

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