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“RETRACT PREVIOUS REVIEW - SCREWED REPEAT CUSTOMER!!!”
Review of Artisan Wine Tours

Artisan Wine Tours
Ranked #107 of 124 Tours in Napa
More attraction details
Attraction details
Owner description: Artisan Wine Tours has received a Certificate of Excellence from the CEO of Trip Advisor for outstanding service. We have also been voted the best touring company in the Sonoma Valley by the San Francisco Chronicle's online website SFGate. A boutique touring company, Artisan opens the doors for wine enthusiasts to savor elegant, hand-crafted wines in private or socially engaging settings. Never dull, never stuffy, and always with a flair for entertainment, Artisan Wine Tours matches the right sights and sensations for the clientele.
Chicago, Illinois
Level 4 Contributor
48 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 50 helpful votes
“RETRACT PREVIOUS REVIEW - SCREWED REPEAT CUSTOMER!!!”
Reviewed 6 August 2012

I previously reviewed Lin for our trip to Sonoma in 4/12 and we loved every minute of the experience. At the end of the trip, we verbally committed to working with him again on a trip to Napa in 7/12. We were in frequent email contact planning our route, wineries, etc. during the 3 months that followed. Then, about 2 weeks before the trip, Lin stopped responding. When we finally got in touch with him a few days before our planned trip, he informed us he had "closed his doors" due to a health issue and would "not be able to provide service." That was it. No email, no phone call, no back-up plan, no apology. Then, about 2 weeks after our trip, we get the Artisan Wine Tours newsletter - which clearly stated they were still in business. We are more than a little upset and confused - but one thing is VERY clear. Artisan Wine Tours/Lin [---] IS NOT TRUSTWORTHY. There is a good chance you will get left high and dry.

Visited July 2012
Helpful?
3 Thank ChiT0wnF00die
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LinNapaValley, Owner at Artisan Wine Tours, responded to this review, 7 October 2012
It is ironic that I just noticed this review following receipt of a letter from the CEO of Trip Advisor awarding us a Certificate of Excellence. In this specific case, we regret any inconvenience placed on this customer and at the time we felt that with two weeks notice they could easily find a replacement - given the fact that they were touring mid-week. I can understand their frustration since we set the bar pretty high on the first tour with them - with great service at a great price. We have many added value components on our tours. We spent considerable time on this client giving them great ideas for Napa Valley venues and did NOT collect any fees from them. All they had to do was simply call one of the many other services in the Valley and use our deep knowledge of the region to put together a fabulous tour. I suspect the other vendors were far more expensive and that prompted their frustration. We have gone through two re-organizations in our time and this happened to be one of them. But learned through our first re-organization, we've emerged stronger with greater talent to assist us. And that's why we received the award from Trip Advisor. We are grateful for TA's aknowledement of our hard work.; Lin Durling
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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14 reviews from our community

Visitor rating
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Date | Rating
  • English first
  • Any
English first
St. John's, Canada
Level 3 Contributor
18 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
“Our trip to Napa Valley May 2012”
Reviewed 17 May 2012

Lin Durling you are a treasure! Our day touring three wineries in Napa was so much fun. Working with Lin we developed our own tour of the wineries we wanted to visit. His attention to detail and knowledge was demonstrated not only in his hotel and dining recommendations but also in the schedule he developed four our time wit him. We travelled in style and were both entertained and educated by Lin as we made our way to the wineries. If you are planning to tour the Sonoma Napa region do it in style with Lin Durling.

Visited May 2012
Helpful?
Thank nlwalshfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 4 Contributor
48 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 50 helpful votes
“Get all you want from your wine tasting trip!”
Reviewed 2 April 2012

My husband and I spent 2 days with Lin this March exploring the Dry Creek and Russian River Valleys. We had never been to Sonoma before, and wanted both a safe way to travel the wine roads, and a guide to help us find great wine. Lin provided all that and more! We had several phone conversations prior to our visit to discuss our wine knowledge, tastes, goals for the trip, and discuss potential itineraries/wineries. He made every effort to make the trip perfectly suited to us, even offering last minute changes in itinerary based on our comments about each winery and his knowledge of what the local producers have to offer. As a fellow foodie, he also was more than helpful in suggesting dinner options (Dry Creek Kitchen and Cyrus were both amazing tasting menu experiences!). We loved the experience so much we will be joining him again on an upcoming trip to Napa!

Visited March 2012
Helpful?
Thank ChiT0wnF00die
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, MS
1 review
“Take this tour!!! Lin is wonderful!”
Reviewed 27 November 2011

Personalized, professional service and great company. We used Lin Durling for our tours in Napa during our 5 year anniversary trip and he made sure to make everything perfect! He knows a lot about wine and the area, so if you tell him what you like and the type of trip you would like to have, he will specialize it for you down to the smallest detail. We highly recommend his services. Not only does he coordinate your stops logistically, he tells you the history of the valley as you pass the beautiful vineyards and attractions. Artisan tours is more than a driving service, it is an experience. I would recommend it to anyone who loves wine and wants to understand what makes this region such a spectacular place to visit!

Visited November 2011
Helpful?
Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
west chester
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
“Awful service”
Reviewed 7 November 2011

I have never written a review in my life but felt I should make others aware about this company. We had scheduled a private wine tour with Lin Durling, Owner of Artisan Wine Tours. We had a great tour planned and were eagerly awaiting his arrival on Tuesday, November 1st. He was to pick us up at 9:30 in the lobby of our hotel. When it got to be 9:50 we called him only to get his answering machine. We left a message asking where he was thinking he might have been at another hotel. We called two more times and on the third try he finally answered the phone. When I asked him how he was doing he said not so good. I asked him what he meant and he said he had the flu. I was stunned and said were you even going to call us to tell us you were ill. His reply was a sheepish yea. I just read a previous review and he had obviously been sick since October 29th and didn't bother to give us a heads up. We had never been to the wine country and he almost ruined our trip. Luckily our hotel concierge arranged a group trip with Platypus tours and the day was salvaged.

Visited November 2011
Helpful?
2 Thank sandy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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