The staff was very friendly and helpful even before we arrived for our stay. The room was very nice although I wouldn't have expected less for the price. The disappointment came in having to call the front desk every night to request items that should have been replaced by the maid. There was also a problem with the toilet and when we called the front desk they simply brought a toilet plunger and left. I had expected a higher level of customer service then was provided. Overall the facility was very nice and the evening wine and cheese reception was fantastic although I don't think we will stay here again.
- Official Description (provided by the hotel):
- When Kathryn and Craig Hall purchased SENZA, formerly known as La Residence in 2006, they aspired to extend the wine experience beyond the tasting rooms of HALL and WALT wineries, and to give each guest a fuller slice of Napa living. Over the last decade, the Halls helped grow SENZA from a country bed and breakfast to a luxury hotel. ... more less
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- Also Known As:
- La Residence Hotel Napa
- La Residence Napa
- SENZA Hotel Napa, Napa Valley, CA