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“Not everything I hoped for”
Review of SENZA Hotel

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SENZA Hotel
Ranked #3 of 30 Hotels in Napa
Certificate of Excellence
Reviewed 30 November 2012

The staff was very friendly and helpful even before we arrived for our stay. The room was very nice although I wouldn't have expected less for the price. The disappointment came in having to call the front desk every night to request items that should have been replaced by the maid. There was also a problem with the toilet and when we called the front desk they simply brought a toilet plunger and left. I had expected a higher level of customer service then was provided. Overall the facility was very nice and the evening wine and cheese reception was fantastic although I don't think we will stay here again.

  • Stayed: November 2012, travelled as a couple
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1  Thank Sandelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this reviewResponded 6 December 2012

Dear Sandelz,

Thank you for offering feedback following your stay with us in November. While I am happy to see that you enjoyed the property, your guest room and wine reception, I am disappointed that we missed the mark in regards to the one thing we pride ourselves on, which is service.

I will be following up with staff and have already met with those concerned to see how and why we made these oversights.

Should you return to wine country and be willing to try us once more, I would like to personally assist with your stay to ensure everything goes smoothly.

Thank you again for taking the time to give us an insight into your experience.

Best regards,
Graham

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540 - 546 of 713 reviews

Reviewed 28 November 2012

I booked a large group at la residence for my wife's birthday party. The staff was extremely helpful. They suggested places to visit, arranged bike rentals and arranged taxis and a contact at a limo rental service. There are several types of rooms, some located in the original B&B house and others in newer buildings spread around the property. The property has a number of sitting spaces and is well kept. The prices were reasonable for the area where basic lodging can fetch a high price. The rooms were comfortable and clean. The alarm was iPod ready and the rooms had DVD players and nice flat screen TVs. There were wine tastings every afternoon with the wines served with paired cheeses. Again, what I felt set la residence apart was the staff.

  • Stayed: October 2012, travelled with friends
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Thank PFR4pcola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this reviewResponded 30 November 2012

Dear Patrick R,

Thank you for bringing your party to La Residence to help celebrate your wife's birthday in October.

I am happy to read that your experience was made even more memorable by the staff we have here at the hotel, as it is our goal to make sure you find your home away from home in Wine Country and relax along the way/

Should you look to plan another celebration in the future, whether with a group of friends or alone, we hope that you may consider La Residence once more.

Thank you for taking the time to offer feedback from your stay.

Best regards,
Graham

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Reviewed 25 November 2012

We spent 2 night there in this nov, 2012. Everything perfect, the room was very comfortable (even the the simplest, that we choose).
They have every afternoon wine and cheese tasting, and was very good. Also there is a hot tube, very convenient in this weather.

Only one think that wasn't that great was the concierge in the morning, did not have much patience in helping, but the afternoon attendants were exceptional.

We definitely want to come back!

  • Stayed: November 2012, travelled as a couple
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Thank MichMT1705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this reviewResponded 27 November 2012

Dear MichMT1705,

Thank you for taking the time to review your recent stay with us.

We are happy to read that you enjoyed your stay with us and hope to come back again in the future. I will be sure to pass along your comments to the staff here at La Residence to help us continually improve our guest experience.

Thank you again for your feedback.

Best regards,
Graham

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Reviewed 21 November 2012

My wife and I recently celebrated our 10 year wedding anniversary at La Residence in Napa. We could not be more please with our choice of accomodations. The room was large, nicely decorated, and had a very comfortable bed! The wine tasting an retreat to the room to enjoy a glass of wine by the fireplace was relaxing way to wind our days in the valley. Kim and Kelly were extremely helpful in terms of recommendations for winieries to visit and places to eat during our time there. We were sad to leave, and are already planning our next trip to the Napa Valley! I am happy to recommend La Residence to anyone who may be looking for a quaint and charming property with lots to offer its guests! Great locaton, service, and staff!

Room Tip: Ask for Room 20 if looking for a deluxe King.. Quiet at the back of the main building. Great spot!
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  • Stayed: November 2012, travelled as a couple
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2  Thank Laxguy21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this reviewResponded 27 November 2012

Dear Laxguy21,

On behalf of the staff here at La Residence i want to thank you and your wife for choosing to celebrate such a special anniversary with us.

We are always happy to share such important times with our guests and create more memories to add to those you already have together.

If your 11th anniversary is open for a trip to wine country, we would be thrilled to welcome you back once more.

Thank you for taking the time to share your experience with us.

Best regards,
Graham

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Reviewed 17 November 2012 via mobile

Visited La Residence while touring wine country. Property is a great little inn with a cute landscaped space. Decor is traditional elegance. Staff ways helpful and super friendly. I would definitely visit again.

  • Stayed: September 2012
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Thank iamchrismai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this reviewResponded 21 November 2012

Dear cmaidance,

We appreciate the time taken to offer feedback from your recent stay with us in September.

When you find the time to return to the Napa Valley once more, we look forward to taking great care of you again.

Best regards,
Graham

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Reviewed 14 November 2012

This was our first time to stay at La Residence and will not be our last! The rooms are very nice and a good size if you will be there for more than a few days. The fire [place is a nice addition.

The breakfast and evening wine reception (at 6pm which is useful as a lot of places that offer this service do it at 4pm and you never are there for it) are both great.

Room Tip: ask for a room farther away from the road if there during colder seasons. With no leaves on the tre...
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  • Stayed: November 2012, travelled as a couple
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Thank Dennis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this reviewResponded 16 November 2012

Dear Dennis M,

Thank you for choosing La Residence to be your home while visiting the Napa Valley recently. I am happy to read that you intend to return to see us again in the future.

Our breakfast and nightly wine hour are great starting points to both your day and your evening and also allow the chance to mingle and meet other guests also.

When your schedule allows, we truly look forward to welcoming you back and assisting in any way we can to create another memorable time here in the beautiful place we call home.

Thank you for taking the time to review your stay.

Best regards,
Graham

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Reviewed 6 November 2012

We stayed here for 2 nights in October and paid ~£270 per night. The property is attractive with well kept grounds. However, for the price we paid I have to say we were slightly disappointed. The check in area is something that you would expect in a b&b/hostel and our room (in the main house) although very large, clean and with a very comfortable bed, was far less luxurious than we had imagined based on the website and other reviews. We were lucky enough to have very good weather whilst in Napa and it was however lovely to sit out on the balcony by our room one day, although we basically overlooked the car park! The pool we did not use but is a nice addition (but is in the middle of the car park). Overall I have to agree with a few other reviews in that the website makes La Residence seem far more dreamy and superior than what we experienced, but all in all we had an enjoyable stay here and there was a very homely feel to the place. Contrary to some other reviews we actually found the breakfast to be perfectly adequate with fresh fruits, cereals, breads, juices etc. so no complaints there!

  • Stayed: October 2012, travelled as a couple
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Thank Lucy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this reviewResponded 15 November 2012

Dear Lucy C,

Thank you for visiting La Residence in October and taking the time to offer feedback from your stay.

I am happy to read that you enjoyed your time with us in general and the comments offered for areas to potentially improve are very much appreciated and will be reviewed to find solutions.

We are always striving to improve our guest experience both before, during and after their stay with us and the input you have offered is very valuable to us.

I hope that should your travels allow a return visit to the Napa Valley that you may consider La Residence as an option to use as your base from where to explore Wine Country once more.

Thank you again for your review.

Graham

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENZA Hotel

Address: 4066 Howard Ln, Napa, CA 94558-1324 (Formerly La Residence)
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Napa
#4 Romantic Hotel in Napa
#5 Business Hotel in Napa
Price Range: £176 - £366 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — SENZA Hotel 3.5*
Number of rooms: 41
Official Description (provided by the hotel):
When Kathryn and Craig Hall purchased SENZA, formerly known as La Residence in 2006, they aspired to extend the wine experience beyond the tasting rooms of HALL and WALT wineries, and to give each guest a fuller slice of Napa living. Over the last decade, the Halls helped grow SENZA from a country bed and breakfast to a luxury hotel. ... more   less 
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Also Known As:
La Residence Hotel Napa
La Residence Napa
SENZA Hotel Napa, Napa Valley, CA

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