I'm an avid trip-taker, and in fact am an editor at a national magazine where I oversee the travel section so I did my due diligence in research before happening upon this property. My fiance and I were looking forward to staying there after I purchased a weekend visit for him as a birthday present. Unfortunately, I came down with a serious case of bronchitis in the days before we were set to go and called La Residence in the hopes we could reschedule. I mean, this was no common cold. I had to go to the E.R. and I was prescribed an inhaler. My fiance and I weren't even sleeping in the same room to keep him from getting it. When I called the day after my emergency room visit, a young lady answered the phone and told me that she would speak with a manager and see what they could do. I called back the following afternoon and was informed they would "consume" (aka keep my money) if the place didn't fully book out the night of my original stay. While I understand they have a reservation policy, I was astonished at the lack of caring and understanding exhibited, particularly because I doubt they would have wanted me to come down there and infect the rest of their patrons. After not receiving a promised call back, I made a final outreach to the property during which I discovered that they "consumed" my reservation, according to a rather brusque manager. Perhaps, based on their treatment of me, we were better off without the La Residence experience.
- Official Description (provided by the hotel):
- When Kathryn and Craig Hall purchased SENZA, formerly known as La Residence in 2006, they aspired to extend the wine experience beyond the tasting rooms of HALL and WALT wineries, and to give each guest a fuller slice of Napa living. Over the last decade, the Halls helped grow SENZA from a country bed and breakfast to a luxury hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TIG Global, Expedia, Travel Republic (UK), Hotels.com, TripOnline SA, Ebookers, Evoline ltd and 5viajes2012 S.L. so you can book your SENZA Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- La Residence Hotel Napa
- La Residence Napa
- SENZA Hotel Napa, Napa Valley, CA