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“Napa 2013” 5 of 5 bubbles
Review of SENZA Hotel

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SENZA Hotel
Ranked #5 of 30 Hotels in Napa
Certificate of Excellence
St. John's, Canada
1 review
“Napa 2013”
5 of 5 bubbles Reviewed 14 May 2013

Our stay at La Residence was absolutely fantastic. From the very moment we arrived. A very nice bottle of wine and chocolate covered strawberry were waiting for us. The staff were very helpful and friendly. My only regret was I couldn't stay longer.
B. Murphy

  • Stayed April 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Beverly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, 15 May 2013
Dear Beverly M,

Your feedback from your recent visit with us is music to our ears. Our goal is to make all of our guests feel at home and it is fantastic to know that you enjoyed your stay.

When you find the time to return to Wine Country, please do not hesitate to contact us directly, as we will be sure to take good care of you once more.

Thank you again for taking the time to review your time with us.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

624 reviews from our community

Traveller rating
    425
    135
    41
    18
    5
See reviews for
43
418
11
27
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (168)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 14 May 2013

The hotel is absolutely fantastic, set in beautiful and well kept grounds, it really is a tranquil and serene place to stay. Would fully recommend staying here if you are in Napa if only for a few nights. Graham and his staff were more than helpful and really made the stay great for us both, nothing was too much trouble and they provided us with everything we needed, even a map to get back tot he airport! Thanks to everyone who made your stay great!

If you are considering staying in Napa, think no further than La Residence!!

  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pidge97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, 15 May 2013
Dear pidge97,

Thank you for your recent stay with us. It is good to see that you got home safely after your brief but pleasant stay with us.

It is great to read that the staff here made your stay that more enjoyable and were able to assist with anything that you needed. We hope that you enjoyed the first BottleRock Napa Valley and hope that you may visit in the future, it would be great to welcome you back once more.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grass Valley, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 May 2013

What a wonderful place. Nestled among the grapevines, it is like a story book. I was traveling by myself and felt comfortable, welcome and safe! The staff was very helpful with directions and recommendations. Thank you Graham, for your support and friendship, you made things warm, and so comfortable, in a hard situation for me.

  • Stayed May 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lclark1214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, 10 May 2013
Dear Lclark1214,

Your visit, though brief, was the perfect tonic for you to spend some time to just be. I am glad that we got the chance to meet and you had the opportunity to see La Residence and enjoy all that we offer.

I hope that you can visit us again once again in the future as it would be fantastic to take care of you once more. Please do not hesitate to reach out to me directly if that opportunity arises.

Best regards,
Graham
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Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 6 May 2013

We chose this for the second leg of our 12th anniversary celebration.

The property is charmimg and well-maintained. There was a distinctly Southern plantation feel to the property - at least to us.

We were thrilled with the old-fashioned functioning fireplace! The nice gentleman who showed us to our cottage king suite (I'm so sorry I cannot recall his name) was kind enough to bring us the firewood already bundled in a cute burlap satchel tied with twine (a little card with instructions was attached to the twine - place the entire bag in the fireplace and light the corners of the bag).

After settling into the room, I went to the dining room for some tea (there was a readily available and wide variety to choose from), fresh baked chocolate chip cookies (which were chewy and delicious) and fruit (which was readily available) and water (the service staff and front desk were so accommodating with providing bottled spring water to me many times throughout our stay! Thanks so much for that!!!). Then Kimberly was kind enough to make dinner reservations for us at Bistro Jeanty in Yountville but only after being conscientious and giving me at least 6 other restaurant options and available reservation times!

The evening wine and cheese was surprisingly nice as the wine was actually presented by a local vintner from a local winery (Carneros region).

Another notable mention goes to the ultra-plush Frette towels!!! Absolutely heavenly!!!

The microwave in the room came in very handy for leftovers from our dinner the next day!

The property is on the expensive side ($299/night during the 3rd week of April 2013) so seek out special deals they might be offering online!)

Room Tip: Check for online specials as this property is on the pricier side.
See more room tips
  • Stayed April 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JCLi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, 7 May 2013
Dear JCLi,

The ambiance at La Residence is a truly unique experience. With the back drop of vineyards and outside seating to compliment the sounds and scenery changes as the day turns into night.

We are happy to read that you enjoyed your visit to Wine Country and the Napa Valley, along with the accompaniment of our resident choir of frogs around the ponds at La Residence.

Congratulations on your 12th wedding anniversary and we hope that you may consider a return visit to the Valley and La Residence for your 13th.

Thank you again for your feedback,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new rochelle
Level Contributor
397 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
5 of 5 bubbles Reviewed 6 May 2013

This is a lovely place with a lovely atmosphere. The staff was excellent and went out of their way to accommodate any request. They made restaurant recommendations, provided menus and made winery recommendations. The breakfast was very good, and the wine and cheese in the afternoon was perfect.
The room was spotless. We had an upstairs room with balcony. We arrived early, but we were able to drop off our suitcases and go to a winery. When we returned, our luggage had already been delivered to our room.
The overall atmosphere of La Residence was charming! We are planning to return next year.

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank crosscreek7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, 7 May 2013
Dear crosscreek7,

Your heading of "Perfect in every way" for your review of your stay in April is a very flattering way to describe your time with us in Wine Country.

With over 30 reviews of hotels, we are happy to read that you rate your experience so highly and truly look forward to making sure of a repeat when you look to visit again.

Please do not hesitate to let us know if we can help in anyway when the time comes to spend some more R&R time in the Napa Valley.

Thank you again for your feedback.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 5 May 2013

We booked this getaway based on the overall rating we saw on this website and we should have looked at some of the individual ratings instead on booking things too quickly as we did this time. The property backs up to a busy and loud highway. The room we were given was in the main building and contained shabby furniture and a bathroom that was small and needed to be renovated just as the room did. We decided to deal with it but that didn't work out because when we wanted to take a nap--the sound of the highway 29 which is the main highway in Napa-- was too loud for sleeping. We let them know about the room and they said we could move to a larger room for double the price where the noise wouldn't be as loud. We paid the price because the room we were given was so bad. The room they moved us to was in a different building and the highway noise wasn't as loud. This room was in better shape than the room in the main building, though the sheets that were on the bed were so threadbare there was a three inch hole in it. They sent someone over who apologized profusely about it, but the bottom line is that this property is of below average quality. The continental breakfast is the same as they have at places like the Hampton Inn, but on a smaller scale since this is a small property. If you are going to stay here, be sure to book the right room and bring ear plugs.

Room Tip: Rooms in the main building are very loud due to the highway noise.
See more room tips
  • Stayed March 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank awareofthemoment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, 7 May 2013
Dear awareofthemoment,

Thank you for taking the time to share your experience in March with us, we greatly appreciate your feedback.

I am sorry to read that your time with us was not as enjoyable to what we aspire to offer all guests that spend time with us. We are always looking for ways to improve and continue to grow the fan base of those who return to La Residence often, and your promotional stay with us offered great insight into areas we can look to remedy.

While we cannot change the location of the hotel and it's accessibility to the valley and the wineries beyond, we can definitely affect the feel and service at the property, for which I can assure you was immediately discussed with all staff during and after your visit.

While the country feel may not be appealing to all, the housekeeping glitch with the rip in the sheet of the suite you upgraded to is not acceptable and I recall was immediately addressed.

Having recently revamped out historic mansion on the property, we are looking for ways to continue this improvement and we will be reviewing guest experiences to guide us as we move forward.

While I cannot change your recent visit, my staff and I will use this as a learning tool to better serve any future guests and hopefully yourself once more should you look to return.

If you consider this to be an option, I would request that you contact me directly. Thank you again for your feedback.

Best regards,
Graham
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Sherman, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 May 2013

We celebrated our 26th wedding anniversary at La Residence based on Trip Advisor reviews. Our own personal experience differed slightly from all I read prior. The grounds are indeed charming, location was as expected, wine and cheese tasting was excellent, breakfast excellent, beds comfy, room clean. Where we differ is the service. I was disappointed in the lack thereof. Upon arrival Marda was extremely helpful and gave us a tour. When we arrived in our room there were two pieces of cheesecake awaiting us which was nice. From there on service dwindles significantly. Our room was not cleaned or freshened the 3 days we were there, not even an option that I know of. The ladies that did the wine tasting had no business being in the service industry. No smiles, no comments, nothing. I attempted friendly conversation on several occasions and would either get a cursory response or nothing. I almost felt like I was bothering them. One breath of fresh air was the breakfast woman ( never got her name) but she was there every morning with a smile on her face. She was very sweet and helpful. It is a beautiful place to stay however, if I were in charge I would recruit some new faces to brighten the service orientation of this inn. Then it would be perfecto!!!

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Boomdaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, 7 May 2013
Dear Boomdaddy,

Thank you for your recent stay with us and the feedback offered regarding your experience.

I am happy to see that you enjoyed many aspects of your stay and want to reassure you that we as a team have discussed any shortcomings to identify you note where we will remedy immediately.

We are continually looking to improve our guest experience here at La Residence and want to thank you for giving us the opportunity to serve you.

Should you find the time to return to the Napa Valley in the future for some R&R, I would greatly appreciate you giving me the chance to have you experience the true La Residence.

Please do not hesitate to contact me directly if this opportunity arises.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENZA Hotel

Property: SENZA Hotel
Address: 4066 Howard Lane, Napa, CA 94558-1324 (Formerly La Residence)
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Napa
#4 Romantic Hotel in Napa
#5 Business Hotel in Napa
#9 Family Hotel in Napa
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — SENZA Hotel 3.5*
Number of rooms: 41
Reservation Options:
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Also Known As:
La Residence Hotel Napa
La Residence Napa
SENZA Hotel Napa, Napa Valley, CA

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