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“Great Little Napa Hotel”
Review of SENZA Hotel

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SENZA Hotel
Ranked #3 of 29 Hotels in Napa
Certificate of Excellence
Reviewed 25 July 2013

Came here on a random Thursday and was very pleased with our stay. La Residence is a perfect place to stay for a casual but romantic getaway. The staff was helpful and friendly but also left us and created a comfortable environment. The room was clean and spacious. We took advantage of the outdoor seating areas and had a great cocktail and appetizer setup. The patio and breakfast were great too. Close to wineries, restaurants, and shopping.
I much preferred staying at a quaint and friendly place like this versus a big resort, while in Napa. We will be back!

Room Tip: We upgraded to the King Size suite and it was great.
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  • Stayed: August 2012, travelled as a couple
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1  Thank andrew b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this reviewResponded 26 July 2013

Dear andrew b,

Your midweek visit to La Residence appears to have hit the spot!! It is always a privilege we have to be able to share our little oasis with first time visitors.

You appear to have enjoyed everything we offer to the fullest.

When that time comes for you to be able to visit once more, please do not hesitate to contact us directly to assist in making your next stay as memorable as the first.

Thank you for taking the time to offer feedback from your stay.

Best regards,
Graham

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479 - 485 of 723 reviews

Reviewed 23 July 2013

A beautiful setting with lovely grounds. The rooms were clean and spacious and the bed was amazing! We went down to the evening wine and cheese reception and the only turn off was it felt like another tasting versus a nice unwind from the day. The breakfast was wonderful. We were sad we were only able to stay one night...at least this time.

  • Stayed: July 2013
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Thank Liv4golf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this reviewResponded 24 July 2013

Dear Liv4golf
,
Thank you for choosing La Residence as your place to call home while visiting the Napa Valley recently.

We appreciate your feedback regarding your stay and comments regarding the nightly wine hour, as it is intended to be an informal relaxing start to your evening, or end of a day of adventure in wine country, without the feel of a tasting experience. I will discuss with staff to see how we can better improve.

We look forward to welcoming you back when your travels allow, and hope that you reach out to us directly so we may assist prior to your arrival.

Thank you again for your comments, we truly appreciate them.

Best regards,
Graham

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Reviewed 22 July 2013

I would like to especially thank Candy Rodriguez for going extra miles to book a great room 20 for us as we were on the honeymoon and booked our stay here for a last-minute vacation. Overall service was very good and sufficient. Quite location and easy access to a major road. We utilized In-room spa services. My wife and I left very relaxed and enjoyed our stay greatly.

  • Stayed: July 2013, travelled as a couple
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Thank vfomov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this reviewResponded 23 July 2013

Dear vfomov,

Congratulations on your recent marriage and thank you for choosing La Residence as a stopping point to help celebrate your special occasion.

It is fantastic to see that the staff here made a lasting impression to help make your stay more memorable.

We are very fortunate to have an exceptional team who always go the extra mile!!

Should you look to celebrate any future anniversaries in Wine Country, please do not hesitate to return to La Residence and allow us to take great care of you once more.

Congratulations once more from the team here at La Residence.

Best regards,
Graham

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Reviewed 22 July 2013

La Residence was perfect for our trip. It was located perfectly for us and was pretty and private.
The room was just what we wanted, the grounds beautiful and the staff very helpful. We'd go back for our next trip

  • Stayed: June 2013, travelled as a couple
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Thank Cathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this reviewResponded 23 July 2013

Dear Cathy L,

It is fantastic to read your feedback from your visit to La Residence in June, as your comments sum up exactly what we aim to offer all our guest.

We feel very fortunate to work in such a pretty and private location, with the vineyards and flora here on property lending itself to relax and unwind.

We look forward to taking you up on your comment that you will return to stay with us again in the future. When you have the time to do so, please do not hesitate to contact us directly.

Thank you again for your review.

Best regards,
Graham

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Reviewed 21 July 2013

This is egret place to stay in Napa. It is very quaint and the service is fantastic. I is small place so make reservations early and make sure to ask for one of the places the outside seating area. The breakfast is included and is wonderful.

  • Stayed: May 2013, travelled as a couple
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2  Thank postrawb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this reviewResponded 22 July 2013

Dear postrawb,

We appreciate you taking the time to review your visit in May with us, we are happy to read that you enjoyed your visit and all we have to offer.

We hope that your next trip to Wine Country includes a return stay with us here at La Residence.

Thank you again for your comments.

Best regards,
Graham

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Reviewed 18 July 2013

We chose this hotel because we wanted a non-chain, romantic hotel with an outdoor pool. Although the pool was small, it was well appointed, & the hotel overall was lovely. There are plenty of small outdoor gathering places, with a larger space outside the breakfast/wine tasting area. My only complaint is that there were several cobwebs on our bathroom light fixtures, and for the rate we were paying, I felt the housekeeping should have been spotless. Overall however, it was a very pleasant stay.
The Italian restaurant just down the road was a short evening stroll away, & had wonderful food.

Stayed: July 2013, travelled as a couple
Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this reviewResponded 19 July 2013

Dear Dawn M,

Thank you staying with us recently at La Residence. We appreciate your comments in regards to your stay and want to thank you for taking the time to offer them.

I am glad that you enjoyed your time with us overall, and want you to know that I met with the housekeeping staff to inform them of your feedback, as we pride ourselves on improving and maintaining our standards here at the hotel.

I do hope that when you have the opportunity to return to the Napa Valley, that you will consider staying with us once more. Thank you once again for your review.

Best regards,
Graham

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Reviewed 17 July 2013

My husband and I spent the first 3 nights of our honeymoon at La Residence and couldn't be happier about our choice. From the bottle of chilled wine in our room upon arrival to the delicious breakfasts with relaxing views every morning, this was a perfect honeymoon retreat. We stayed in room 31 which was attached to the mansion, but kind of separated allowing us for ultimate privacy. The road noise that I've seen others mention was a total non-issue. The pool was great for cooling off after a day of tasting and the staff will even provide stemless plastic wine glasses so you can continue your wine enjoyment while you swim. Make sure you're back at La Residence by 6 pm to enjoy the nightly wine tasting complete with cheese and crackers while you decide on what restaurant you're going to try out for dinner. During our stay we heard multiple times that the resort was at capacity, but never felt like there were too many people around.

The staff was also excellent. They were accommodating without being pushy and they seemed to genuinely enjoy what they do. Kelly and Candi in particular really made us feel welcome and important. They even helped us to arrange an in- room couples massage, which only added to the relaxation we felt.

In the end the only thing I can complain about is the fact that the air conditioner in our room didn't work well. We mentioned this every morning at breakfast, but they never got the issue resolved. Napa was experiencing a heat wave the week we were there and coming home to a room at 82 degrees was a little annoying, but we were able to cool off in the pool and by nightfall the temperature dropped comfortably.

Overall, I would stay at this resort again and again. I will definitely be booking a room at La Residence for many anniversaries to come!

Room Tip: Room 31 was private and beautiful....just make sure the air conditioner is working upon arrival..
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  • Stayed: July 2013, travelled as a couple
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Thank tasiairene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this reviewResponded 18 July 2013

Dear tasiairene,

Thank you very much for your very thorough review of La Residence following your recent visit.

First of all, congratulations again on your marriage and we look forward to being a stop on on your future anniversary celebrations!!

As you note, you stayed during a record high temperature spell here in the valley and I apologize if there was an issue with the air conditioner during your visit.

As always, we review areas that we can improve our operations and I will be sharing your comments with all team members involved to prevent any future occurrence.

We look forward to welcoming you back again and hope that when you think of the Napa Valley, that you remember La Residence with fondness.

Congratulations once more.

Best regards,
Graham

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Additional Information about SENZA Hotel

Address: 4066 Howard Ln, Napa, CA 94558-1324 (Formerly La Residence)
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Napa
#4 Romantic Hotel in Napa
#5 Business Hotel in Napa
Price Range: £196 - £395 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — SENZA Hotel 3.5*
Number of rooms: 43
Official Description (provided by the hotel):
When Kathryn and Craig Hall purchased SENZA, formerly known as La Residence in 2006, they aspired to extend the wine experience beyond the tasting rooms of HALL and WALT wineries, and to give each guest a fuller slice of Napa living. Over the last decade, the Halls helped grow SENZA from a country bed and breakfast to a luxury hotel. ... more   less 
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Also Known As:
La Residence Hotel Napa
La Residence Napa
SENZA Hotel Napa, Napa Valley, CA

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