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“Great Getaway”
Review of SENZA Hotel

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SENZA Hotel
Ranked #3 of 30 Hotels in Napa
Certificate of Excellence
Lafayette, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Getaway”
Reviewed 30 November 2013

This week was our 4th stay at La Residence. The moment we stepped on the property 3 years ago- we knew it was something special, It is a small, understated, elegant property with cedar shingled buildings-surrounded by lovely trees, gardens and vineyards It is steps away from one of Napa's finest restaurants, Don Giovanni's. La Residence is the gateway to many vineyards along Route 29. We always stay in Cottage 16, which has french doors that open onto a brick patio-where you can sit with your morning coffee in the sun and there is a lovely fireplace in the room, to cozy up to. The staff is pleasant, courteous,and available if needed.The rooms decor and furnishings is french country- warmly decorated-unpretentious and comfortable. We always enjoy our stay here.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Spanky98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, 1 December 2013
Dear Spanky98,

Thank you for this visit and your many others in prior years to La Residence.

We are truly blessed to have so many return visitors, who treat La Residence as their home away from home and have become true friends, as we make plans for "same time, next year".

We look forward to seeing you again soon, same room, same date maybe?

Thank you again for taking the time to offer feedback and we look forward to the next time.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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642 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (171)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dublin, California
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 November 2013 via mobile

This is a great place to stay. Feels very comfortable. Great areas to sit and enjoy some quite time. Staff is very helpful and good meal in the morning. They have a great wine and cheese every evening. You can walk to Don Giovani for a good meal. 5 min to Yountville.

Stayed November 2013, travelled as a couple
Helpful?
Thank ronjen817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, 1 December 2013
Dear ronjen817,

Thank you for visiting La Residence recently, we appreciate you taking the time to offer feedback from your stay.

We hope to welcome you back again when your future travels brings you to the Napa Valley.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
yecal37
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 November 2013 via mobile

Stayed here on our anniversary trip to Napa. We stayed in the mansion. The service was great. We absolutely loved sitting by the fire pit at night and the staff was more than happy to light it, give us wood for the rest of the night, etc. The breakfast was sufficient. nice to be able to grab a bagel or yogurt in a pinch. We were also told Don Giovanni's, which is within walking distance, was awesome. We never made it there but it was nice to know it was a close option.

Location of la residence was great. It was close to both downtown Napa and Yountville. Easy to hop On over to either for dinner.

Last comment- the shower in our room was SO tiny my elbows touched both walls if I held my arms bent at each side. (I am only 5'4"! So it was even more cramped for my 6' husband!) This was certainly not a deal breaker, but I would definitely request not to stay in that room again. The shower was just too tiny and claustrophobic!

Stayed October 2013, travelled as a couple
Helpful?
Thank yecal37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, 21 November 2013
Dear yecal37,

We appreciate your comments following your recent visit to La Residence.

I am happy to read that you enjoyed your visit and the services that we offer. We are always looking to improve our guest experience, and the comments you offer with regards to the shower size in your room is appreciated and taken very seriously.

We will be undergoing an expansive renovation and expansion starting in December and we will look at ways to eliminate areas that are of issue.

We hope that you are able to return again next year and enjoy the improvements we will be making. If this is an option, please do not hesitate to contact us directly.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
1 review
Reviewed 16 November 2013

We had a great time at La Residence. The location is between downtown Napa and the long stretch of wineries to the north, so it's a short drive either way. The grounds are pretty, well-kept, and quiet. The room itself was nice (we stayed in the deluxe king) and clean. We enjoyed the complimentary wine and cheese tasting both nights we were there, and the continental breakfast was also satisfying.

Above all, though, the staff is incredible. As others have mentioned we were contacted by the concierge before arriving about booking tours during our stay. We opted for the olive oil tasting at Round Pond and the hot air balloon ride from Napa Valley Balloons, Inc. In both cases we received a discount over the normal price by booking through the hotel, and in the case of the balloon ride we even got free photos from the ride, which are usually extra. As a side note, the balloon ride was well worth the cost and is not to be missed!

We want to particularly mention the amazing service of one of the staff, Candy. Always with a smile, she set up a complimentary fire in our fireplace both nights, helped find a DVD player and hooked it up to our TV for us, and even baked us a personal batch of warm, soft chocolate chip cookies and delivered it to our room (her suggestion!) She really made our stay very memorable.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Ranjan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, 21 November 2013
Dear Ranjan R,

Thank you for your recent visit and taking the time to offer feedback from your stay.

It is fantastic to read that your stay was enjoyed thoroughly, along with being able to experience the service that others have noted in their reviews offered following stays with us at La Residence. We are extremely fortunate to have the staff that always go above and beyond, with Candy highlighting this perfectly.

We hope that you should you return to the Napa Valley for another vacation that you will think of La Residence as your home away from home.

Thank you again for your review and we hope to see you again soon.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
124 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 November 2013

We really enjoyed our stay here and found it very warm and friendly. The hotel fits really well in with the local area. The room was clean, spacious and charming. The daily breakfast was excellent - good choice and coffee readily available throughout the day.
The evening wine and cheese tasting was a lovely touch and we looked forward to it each day.
It was a bit chilly outside so we did not use the outdoor pool but some other guests did use the outdoor hot tub.
It was a nice, peaceful, relaxing stay.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank 489Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, 15 November 2013
Dear 489Mike,

Thank you for your visit to La Residence last month and taking the time to offer feedback from your stay.

It is great to read that you had a good time with us and in the Napa Valley. We hope that when you next look to visit California that you will consider a return visit.If this is the case, please do not hesitate to contact us directly.

Thank you again for your review.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grapevine, Texas
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 November 2013

The staff at La Residence is incredible. Before we even got to Napa, the concierge contacted us and offered to plan wine tours and tastings for us. Outstanding service! The breakfast each morning was delicious, and there was a nice variety. The property is gorgeous. La Residence is a quiet, peaceful retreat. Staying here put us close to both Napa and Yountville which was fabulous. I have two suggestions for improvement. First, the mattress was very uncomfortable, and I had difficulty sleeping. Second, the bathroom was tiny and did not have a tub (only a small shower), and it needed updating. Other than these two issues, I thoroughly enjoyed my stay at La Residence. If the mattresses are changed and the bathrooms are updated, I would definitely stay here again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lcp1019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, 15 November 2013
Dear lcp1019,

Thank you for your recent visit and feedback regarding your stay.

We appreciate you taking the time to offer insight into your time with us. We are always looking to improve our guest experience here at La Residence and your review is somewhat timely as we have just announced that we will be starting a spectacular renovation and expansion of La Residence in December.

When your schedule allows a return to the Napa Valley, you will be able to experience the added amenities of a fitness room, spa area along with 18 spectacular rooms/suites.

Please do not hesitate to contact us directly when that time comes.

Thank you again for your review.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Princeton, New Jersey
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 November 2013

We enjoyed our stay at La Residence and found it very warm and welcoming. There is a wine and cheese reception from 6-7 PM nightly. While the pool was unheated (thus not usable) the hot tub was delightful, and the robes provided were perfect to walk there. There is coffee available 24 hours a day, which is really nice, especially when you are still on East Coast time and awaken at four am!
The location is very convenient to get on to route 29, but one should know that it is not in a town where you can just wake up and walk to stores/restaurants etc. It is only a five minute drive to Yountsville, however.
Breakfast is nice with a selection of baked goods ( scones, muffins, breads, bagels) cheeses, meats,fresh fruit, and hard boiled eggs. The weekend breakfast also included quiche.
Overall, a very lovely place.
I would suggest that they add an elliptical and treadmill for those who want to work out a bit.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dsf42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, 4 November 2013
Dear dsf42,

Your feedback offered from your recent visit is very much appreciated and we thank you for taking the time to offer it.

Travelling from the east coast can all to often take a couple of days to adjust when visiting California, so it is good to read that you were able to have an early morning coffee to start your day.

We hope that we get the chance to welcome you back again in the future, as we would love to show you the improvement the property will undergo this winter. If you look to return once more, please do not hesitate to contact us directly.

Thank you again for your feedback.

Best regards,
Graham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENZA Hotel

Property: SENZA Hotel
Address: 4066 Howard Lane, Napa, CA 94558-1324 (Formerly La Residence)
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Napa
#4 Romantic Hotel in Napa
#5 Business Hotel in Napa
#9 Family Hotel in Napa
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — SENZA Hotel 3.5*
Number of rooms: 41
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Also Known As:
La Residence Hotel Napa
La Residence Napa
SENZA Hotel Napa, Napa Valley, CA

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