I went to use my Groupon today (it was expiring tomorrow). After presenting the print out to the waitress, she came back and said it had already been used. I explained to her that I'd never even been to the restaurant before. The manager then came over and said that I had already used the Groupon. He pulled out a very worn sheet of paper with hand-written groupon numbers on it. I explained to him that we'd never used the Groupon before, nor had we ever even been to the restaurant before. He said it was used and he had the number written down on his paper that it was used on April 14th. I then pulled up the Groupon application on my phone and pulled up the Groupon on my account, showing that it was still active. He said to me that he uses Groupon too and that happens all the time. I explained that once he scans in a Groupon, it automatically shows as being used. He said that they don't scan them in, they just write them down. I told him that someone must have written down the number wrong, because I've never been there before. He said he would not accept my Groupon because he had the number written down on his piece of paper saying that it was used. I said to him that he was basically calling me a liar, and he just replied it has been used and we had to pay for the full meal. We are local in Napa and my husband has been in the restaurant industry for over 30 years as a chef and running restaurants. In his experience, managers have been fired for treating customers with such disrespect. We have never experienced such rude behavior before in our lives. I felt badly for the poor waitress, who had to stand there quietly while her boss refused to listen to us anymore. I will never go to that restaurant again. They have been reported to Groupon, which intends to follow up with this restaurant. I hope they don't let them get away with such behavior. It truly feels as though the manager is running a scam. Regarding the food, honestly, inspite of that experience, the only thing that stood out was the chicken wings and the guacamole. The ceviche had no flavor and the fish was water logged. The carnitas was over cooked. The Pollo verde was very bland. There are so many good Mexican restaurants to choose from in this area, I say go somewhere else!
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