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“Ok place”

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Hawthorn Suites by Wyndham Napa Valley
Ranked #19 of 30 Hotels in Napa
Illinois, USA
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Ok place”
Reviewed 13 June 2008

We needed a place in Napa/Sonoma where we could spend a Saturday night. Most of the B&B's we looked at had two-night minimums, so even though we were prepared to spend more than the Hawthorn costs, we weren't able to.

We called Inn at Sonoma and were referred to a phone number, I think called StaySonoma, where supposedly they had access to which hotels had short-notice rooms available. We took the Hawthorn because it was in a decent location (we had a car available) and was $189 (about $205 total = high taxes).

The Hawthorn was acceptable. Room was clean. Bathroom was acceptable, but not great. Service guy was friendly and referred us to a fantastic vegetarian restaurant (Ubuntu) which we much appreciated.

The hotel room entrances are on the outside of the building. Ours faced the parking lot. I would have preferred a hotel with doors inside the building, but didn't realize this in time before we booked. Not exactly my idea of how one should enjoy themselves in wine country, but we managed to spend the money we saved on our room -- and spent it on wine and great food. Copia and Oxbow are both great places to stop.

  • Liked — Proximity to downtown Napa (couple mins by car)
  • Disliked — Door faced outside.
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelingG123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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lakeport, ca
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 April 2008

this is the second time I stayed here for medical reasons. It is best to stay on the second floor and as far back from the street as possible to avoid traffic noise. We liked our jaccuzzi suite especially since the spa and pool area was crowded in the evening and the next day their spa was cold and couldn't be used so I used the jaccuzzi in the room. I dont know if they turn the spa off during the day or if it was broken. I like this location since it close to shopping and restaurants. Since I live in a rural area (the sticks) shopping and finding a decent restaurant is a treat. The beds seemed fine to me I didnt think they were too hard. I stay here because it is cheap relative to many other hotels in the area, less than $100 for a regular room. Having a refrigerator & microwave is convenient. Orbiz seems to be the only booking service that lists this hotel. You also can earn Hyatt points altho they don't take Hyatt gift cards.

  • Liked — in room spa
  • Disliked — traffic noise
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cobbgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apple Valley, CA
Level 6 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 22 September 2007

My husband and I recently stayed 5 nights at this property and were pleased with everything except the beds. They were some of the hardest beds we have every encountered in a hotel. I don't just mean firm, I mean HARD. We have stayed in a lot of hotels and my husband travels for business, so we have a lot to compare in our minds. We are not fans of a soft bed either, but we felt these beds were way off the mark. We did not sleep well the whole trip, woke up with sore backs and hips. Not having good sleep certainly does affect a vacation. I asked the office if they had a foam topper we could use to make it more bareable but that was not available. If you like a really, really firm (hard) bed, you will not have a problem. If you like a comfortable nights rest in a reasonable bed you may want to consider another property. I was so disappointed that I am going to write to Hyatt and tell them I expected more from a well established hospitality company.

Other than the beds, the hotel was great. The extensive complementary breakfast each morning was my favorite part. Not just cereal and toast, but also egg, potatoes, and breakfast meat. Real OJ or apple juice, muffins, toast, bagels, etc, etc...
It was so nice! The room size was comfortable too, and we appreciated having a fridge and microwave. The free wireless interenet reception was not consistent and my husband had to acquire an ethernet cable from the front desk. Nonetheless, the internet was free. The bathroom was good too with the toilet and shower in a separate room from the sink and counter. I always like that. A real closet with plenty of space too and a couch (with reading lamp), coffee table and desk. Located right on the Silverado Trail just minutes from COPIA (a must see at beginning of your wine trip!) and very close to downtown Napa, just across the river.

The price was reasonable for high season and if it weren't for the uncomfortable beds I would return again to this hotel.

Stayed August 2007
Helpful?
3 Thank applejanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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California
Level 6 Contributor
111 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
Reviewed 26 July 2007

The Good: Clean, newer, well-lit rooms with most of the typical amenities for motels in this price range, plus a microwave and mini-fridge. Decent hot and cold breakfast buffet in a clean, inviting public dining area. Helpful staff offered to print directions, was efficient, and was responsive to minor issues such as key cards and a blow dryer that each stopped working. Location was relatively convenient to major routes to the wineries; closest to the Carneros region and the southern Napa wineries. Target and grocery shopping was a quick hop away. Those with Hyatt points can stay here very inexpensively, especially relative to other accommodations during the high season. Adequate close parking.

The Bad: As others have noted, the location is loaded with eyesores, from the adjacent abandoned liquor store to the brightly lit car lots across the street and adjacent. I also agree that the beds could be more comfortable. Our room near the front of the building bore the full brunt of noises all night from the busy road; I couldn't have slept without earplugs, but perhaps rooms further from the street are quieter. The front desk gave very poor customer service regarding a significant reservation mistake they made; other encounters were polite, but not friendly. Those who have stayed in a Hawthorn suite will miss the large kitchen area in the Inn.

Overall, a decent value if you're a sound sleeper not looking for a particularly romantic Napa getaway.

  • Stayed July 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank finickytripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southern California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 July 2007

We just returned from a 2-night stay in Napa at the Hawthorn. There were five couples and we knew we would be out visiting wineries most of the day and out at dinner in the evenings. We didn't want to spend a lot on accomodations, yet wanted something appealing. The Hawthorn fit the bill. It is immaculate, quiet and the location quite convenient. The daily breakfast was convenient. We would all stay there again. The only complaint is that the beds were a little hard. We booked a bus and driver through Pure Luxury Tours and were very pleased with their service.

  • Liked — Cleanliness
  • Stayed July 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank momonthegoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sf
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 May 2007

We were booked in, to this hotel, for two days (signed contract, at front desk, upon check in) and planned to leave on the third morning. We were in Napa for a friends wedding. On the first night, after checking in, there was a lot of noise in the parking lot outside our room. Come to find out, there was a group of about 30 high school aged kids drinking alcohol in the parking lot & playing loud music from their cars. HAWTHORN SUITES STAFF APPARENTLY DID NOTHING!!! After ~ 3am, & some earplugs, I finally fell asleep. We were running late the following morning, to get to the wedding, and consequently never said anything to the front desk. The following morning we went to the wedding and when we returned, that afternoon, our room key didn't work. I initially thought our key had been damaged, so I went to the front desk and got a new key made. Upon returning to our room, WE FOUND SOMEONE ELSE IN OUR ROOM!! AFTER ONLY ONE DAY, OF OUR TWO DAY STAY, THIS DUMP RENTED OUT OUR ROOM TO SOMEONE ELSE????? Our things were later found, in the maids' area & we were informed that there were no more rooms, of the type we'd paid for, and we could leave if we wanted to. The manager didn't seem to care at all. Luckily we were able to find much better accommodations, at a nicer location, nearby.

DO YOURSELF A HUGE FAVOR AND AVOID THE HAWTHORN SUITES IN NAPA!!!

  • Liked — Leaving it
  • Disliked — The poor quality of service by the staff
  • Stayed April 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank WORLD_TRAVEL777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Ma
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 September 2006

Pros: large room, free breakfast, pool,
Cons: view, location

The room was large, and clean. There was a large sink and lots of counterspace. There is a fridge and coffee maker in the room.

The hotel had a small pool and whirlpool which we didn't use but it looked nice. The hot breakfast was good. There were eggs, potatoes, sausage, fruit, muffins, bread, bagels, and cereal.

The hotel is not in the best location, Soscal is a busy road. It is next to a Ford dealership and an abandoned liquor store so the view is not the best. However, since you have to drive to the wineries anyways, it is pretty easy to get to the main roads to get where you need. The directions from their website is not helpful. Make sure to get directions beforehand either by calling or using mapquest.

It is near IHOP, Denny's, Jamba Juice, Target, Burger King, and a supermarket. Lots of chain restaurants I know but convinent if you need supplies, a quick bite or pick up a gallon of water for the hotel room.

Stayed September 2006
Helpful?
1 Thank poisondartfrog1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hawthorn Suites by Wyndham Napa Valley

Property: Hawthorn Suites by Wyndham Napa Valley
Address: 314 Soscol Ave, Napa, CA 94559-4006
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Napa
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Napa Valley 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Hawthorn Inn & Suites Napa Valley provides exceptional, yet affordable, boutique style hotel accommodations in downtown Napa in the heart of the Napa Valley wine country, with in-room spa tubs, complimentary breakfast, and high-speed internet. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Napa Valley Hotel Napa
Hawthorn Suites Napa
Hawthorn Suites By Wyndham Napa Valley CA

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