I arrived with my family to the hotel, along with two other parties, to learn that's my reservation had been cancelled. After several minutes of playing with the computer, the front desk agent (Krystal) told me that my reservation had been cancelled by Internet back in March. When I asked her who did it or why I never received a cancellation, she said that they don't send cancellation e-mails. I later learned that his was not true, since Hilton does send cancellation E-mails, whenever you cancel a reservation.
The cancellation of our room got forther implications when Krystal told me that ey were SOLD OUT for the duration of my 3 night stay. Aha called several hotels and found a room at the Quality Inn.
I ended up staying away from our party and traveling into their hotel on a daily basis.
Very disappointed on being left out without a room even though I had a confirmation number. Don't trust Hlton reservation systems anymore since confirmations numbers are not worth anything.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Napa hotel in Napa, California is one hour from San Francisco (in the heart of Napa Valley Wine Country). Enjoy complimentary WiFi, daily cooked-to-order breakfast in our on-site restaurant, evening room service, a heated outdoor pool/hot tub, complimentary 24-hour fitness room, 24-hour business center, 24-hour Pavilion Pantry and a 100% smoke-free facility. All rooms include microwaves, mini-refrigerators and Keurig(R) coffee machines with tea service. We also have 1,200 sq. ft. of meeting space for your next Napa, CA meeting at our hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ebookers, Hotels.com, Expedia, Hilton Hotels Direct, Traveltool, S.L.U. and HotelQuickly so you can book your Hilton Garden Inn Napa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Garden Inn Napa Hotel Napa
- Napa Hilton Garden Inn
- Hilton Napa
- Hilton Garden Inn Napa Napa Valley, CA