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“Buisness travel”

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Hilton Garden Inn Napa
Ranked #8 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersGold level
Las Vegas, United States
1 review
“Buisness travel”
Reviewed 17 April 2014

Great service, convenient location, and friendly staff. Nice breakfast buffet and complimentary internet access.I had to switch rooms at one point and the front desk was very efficient. I would stay again at the Hilton Garden Inn and recommend it.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonNapaManagement, Guest Relations Manager at Hilton Garden Inn Napa, responded to this review, 9 June 2014
Lisa,
It is always good to hear that all of our guests enjoy our hotel and amenities, whether it be for business of pleasure. Thank you for your review, we hope to see you next time you're in the area.

Guest Services Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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937 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Oakland, California
Level 6 Contributor
116 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 16 April 2014

This is a comfortable, convenient 3 star hotel which aspires to be more, and mostly succeeds. The service is excellent - friendly, efficient, knowledgeable staff. The rooms are spacious, and attractive, with everything you need - coffee maker, big tv with cable, a microwave and small fridge. Being able to get 2 full/queen beds for a good price made it irresistible.

We ate breakfast in the restaurant, which was also an excellent experience. Great service, excellent food, with hot breakfasts to order, and being both all you can eat, and free for kids under 12, made it a great bargain. we liked the eggs benedict most. Also has a fruit bar, juices, cereal, coffee, breads. Free coffee, iced tea, oranges, and cookies available all day.

Pool is heated, although don't plan on swimming laps, as it's about 20 feet long. But a good place for the kids to play while you soak in the hot tub.

Free wifi in the rooms, and it works, unlike some other places. Free parking.

Slightly out of the heart of things, but as you'll be driving anyways, not a problem. We took a look at the Westin, which is clearly a more luxurious property, but at more than twice the cost, not a good value.

I would stay at the Hilton again.

Room Tip: top floor (3d) at the back, as the front is on a highway
See more room tips
Green Features: recycling bin in room - good for you hilton! the usual notices about re-using towels and sheets. all good
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonNapaManagement, Guest Relations Manager at Hilton Garden Inn Napa, responded to this review, 9 June 2014
Mark,
Thank you so much for your gracious review of our property, we have so much gratitude for guests like you that notice all the little things we do to make everyone's stay more enjoyable. We are most happy that you recognized our properties Green features and amenities, and it is always good to know how our restaurant and staff are doing for breakfast.

I have forwarded your compliments to the restaurant manager and housekeeping, it is good for them to know their staff exceeded your expectations.
Thank you again, we hope to have you return with us again soon
Krystal Johnson
Guest Services Manager
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Denver, Colorado
Level 6 Contributor
197 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 16 April 2014

This is the second time we have stayed at this hotel in Napa. We stayed there a few years back, and it was nice then, but obviously this hotel has had a major upgrade since we were there last.

The lobby area has been updated and has a very high end feel to it. There is a small area where breakfast and I believe you can get dinner. On certain nights they have a wine reception, which was very nice.

We upgraded our room to a suite, and it was lovely. The room too had obviously been updated and was spotlessly clean. The bathroom was very large and had a very deep garden whirlpool tub.

All the staff we encountered were very nice and helpful. What with wine tasting, my hubby and I didn't want to drink and drive, and the front desk staff called us a taxi company that was more like a limo service, very nice.

I hope to be able to return soon and stay at this lovely place.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tamstrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonNapaManagement, Guest Relations Manager at Hilton Garden Inn Napa, responded to this review, 9 June 2014
Thank you so much for your review of your return stay with us, we value our return guests and we are very happy you are satisfied with our most recent updates to the hotel and guest rooms. I have forwarded your review to our housekeeping manager as well, so that she may reward her staff with your kind words.

Thank you and we look forward to having you stay with us again in the future,
Krystal Johnson
Guest Services Supervisor
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San Anselmo, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 April 2014

Affordable, friendly, great location, quiet and comfortable! What else is there to say? Staff welcoming, professional, friendly, and knowledgeable. Great rooms, comfy bed and nice shower. Food was made to order and so very tasty. Requests were met with a smile and a "no problem". Will stay here again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonNapaManagement, Guest Relations Manager at Hilton Garden Inn Napa, responded to this review, 27 April 2014
Joanne
On behalf of the hotel we want to sincerely thank you for your kindhearted review; we truly value you and all of our guests’ experiences at our hotel and we are grateful to you for sharing. I have forwarded your review to all of our staff and management, we are so happy to have you stay with us.
We anticipate your return,
Hilton Garden Inn Napa
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Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 April 2014

We spent 4 nights here while exploring the area in March. The staff were friendly, charming and really helpful. The hotel has all the amenities one would expect and is a great base for trips around Napa and Sonoma. Very comfortable bed, adequate gym and good breakfast.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vivteevee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonNapaManagement, Guest Relations Manager at Hilton Garden Inn Napa, responded to this review, 27 April 2014
Thank you very much for your compliments to our staff; it is also good to know you enjoyed the amenities we offer to all of our guests. We are always at your service!
Hilton Napa
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Elkhart, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 March 2014

Great hotel and the staff is very helpful. The location is outstanding for getting up and down Napa Valley on Highway 29. It also provides good access to various locations in Napa proper and is just minutes from downtown Napa. Krystal Johnson is the Hotel's Guest Assistance Supervisor and a delight to work with. She can be reached by phoning the hotel direct. I found the internet service to be easy to connect to and of good speed and quality, which as a business person is very important. Overall I recommend this Hotel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Carl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonNapaManagement, Guest Relations Manager at Hilton Garden Inn Napa, responded to this review, 27 April 2014
Carl,
On behalf of all of the staff, I would like to extend a huge thank you from us all. As one of our most valued return guests, it makes me so happy to know you enjoy your visits with us. I look forward to your future visits, and your kind-hearted smile.
Krystal
Guest Assistance Supervisor
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Houston, Texas
Level 5 Contributor
68 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 27 March 2014 via mobile

Adjustable-firmness bed, high-flow showerhead, included wired & wifi internet, 42" TV with DirectTV, mini-fridge, microwave, recycle bin, cold A/C (but A/C blows directly on desk making it chilly to sit there), Keurig coffee machine. Room was clean except for some moldy caulk/grout in bathroom and previous guests' hairs in shower and on sheets. Room decor was upscale, granite & crown moldings for example. All non-smoking rooms (good). Friendly staff, but new incoming calls took priority over guests standing at front desk waiting to check in. Breakfast not included ($14 additional per person). Floors shake when walking, thump thump thump. Can hear highway-29 traffic noise when A/C isn't running. Unimpressive view from window (view of roof or parking lot). Good base location for visiting Napa wineries (all of which now charge $10-30 per person for tastings btw). BYO toilet paper (rough paper & hard to reach from the throne).

Stayed March 2014, travelled as a couple
Helpful?
2 Thank No2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonNapaManagement, Guest Relations Manager at Hilton Garden Inn Napa, responded to this review, 27 April 2014
Thank you for your review of your recent stay with us. At our hotel, we like to provide a personalized experience for each of our guests, we appreciate your feedback and we’ll keep it in mind as we work to make our services better. In the future we wish to exceed your expectations and resolve any issues you may have.
Hilton Napa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Napa

Property: Hilton Garden Inn Napa
Address: 3585 Solano Avenue, Napa, CA 94558-2709
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Napa
#7 Family Hotel in Napa
#8 Business Hotel in Napa
#10 Romantic Hotel in Napa
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Hilton Garden Inn Napa 3*
Number of rooms: 80
Official Description (provided by the hotel):
The Hilton Garden Inn Napa hotel in Napa, California is one hour from San Francisco (in the heart of Napa Valley Wine Country). Enjoy complimentary WiFi, daily cooked-to-order breakfast in our on-site restaurant, evening room service, a heated outdoor pool/hot tub, complimentary 24-hour fitness room, 24-hour business center, 24-hour Pavilion Pantry and a 100% smoke-free facility. All rooms include microwaves, mini-refrigerators and Keurig(R) coffee machines with tea service. We also have 1,200 sq. ft. of meeting space for your next Napa, CA meeting at our hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Napa Hotel Napa
Napa Hilton Garden Inn
Hilton Napa
Hilton Garden Inn Napa Napa Valley, CA

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