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“Friendly and helpful staff” 3 of 5 bubbles
Review of Napa Winery Inn

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Napa Winery Inn
Ranked #12 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersSilver level
Maine
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Friendly and helpful staff”
3 of 5 bubbles Reviewed 29 July 2014

The Napa Winery Inn has customer service down pat. When we had questions or needed suggestions on local tours, they steered us in the right direction. The beds were comfortable and the room was clean. The staff often greeted us as we entered the inn and asked about our day. The Inn is easy to access as it is right off Rte 29 on the northern side of Napa. Wine tastings and snacks are available for an hour in the early evening and the night we participated, the selections were varied and the wine rep seemed to be well versed in the selections. There is a swimming pool which looked inviting, especially on the couple of extra warm days we had, but we didn't partake as were too busy touring around(:

Altho we were told there was a recent update of the inn, we were surprised that low flow shower heads for efficiency of water use were not part of the reno given the water situation in the western states, CA in particular. However, signs in the bathroom did suggest ways of saving water thru decreased laundering of towels.

One suggestion for management: vendor phone conversations, especially those of an unpleasant nature, would be best carried out in the office with a closed door... out of ear of inn customers. Not always possible, I'm sure, in a busy environment, but preferable then at the main check-in desk.

Green Features: As mentioned above, the inn suggests fewer launderings of towels to save water, but we would have liked to have seen low flo shower heads and low water use toilets.
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank renaissance2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz A, Front Office Manager at Napa Winery Inn, responded to this review, 12 September 2014
Dear renaissance2,
Thank you so much for posting a review, such a nice one at that. Your feedback is very important to us, and I will make sure that it is passed on to each department.
Next time you are in the area please give me a call so I can handle your reservation personally.
Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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615 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
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English first
Denver, Colorado
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 29 July 2014

The staff were wonderful, very helpful at time of booking, when I called with questions and during our stay. The location is good, it's at the South-ish end; north of downtown Napa, Oxbow Market and the Wine Train but just south of where the real trail of wineries begins. Items of note; we stayed Fri - Sun and they had local wineries pour tastings in the hotel lobby evenings, decent continental breakfast with some hot items and indoor / outdoor tables and stop at the front desk for tasting coupons / a map / recommendations. Also, there is a restaurant steps from the front door which we did not eat at but was a convenient feature if we'd wanted to. We were disappointed with the pool; mostly for cleanliness. Hot tub was nice but there were no clean towels in the poolside bin when it opened and the dirty bin was still full from the day before. A/C in the room was loud and labored and housekeeping was only so-so. Only one vending area; 3rd floor. Our room was in the back away from the main drag and stuffy but very quiet. Price was higher than what I am used to but very average for the location and time of year.

Room Tip: We had read before we went to ask for a room away from the main road and did.
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Green Features: Standard hang your towels and we won't replace, no bedding changes except on arrival / departure.
  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank LuvsHugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz A, Front Office Manager at Napa Winery Inn, responded to this review, 12 September 2014
Dear LuvsHugs,
Thank you so much for posting a review of the hotel. It was really nice.
I absolutely love our staff. I am very lucky to feel like I am going home when I come to work. We have all worked together for many years. I think this is why we all work together so well.
I am sorry that you found the pool to be a bit dirty. It might have gotten a lot of use because of the hot weather that weekend, and we need to be more diligent in checking on those areas outside, and making sure there are fresh clean pool towels for everyone.
I have had maintenance replace the air conditioning unit in the room you were in, so it is now humming quietly.
We are making some changes to our rooms this fall and I hope that you can return and see for yourself. Just give me a call and I would be happy to handle your reservation personally.
Thank you again for your review.
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Montgomery, Alabama
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 July 2014

Our family made the Napa Valley and Sonoma area part of our summer vacation. We elected to stay at the Napa Winery Inn and we are so very glad that we did. This was one of the best decisions that we made. The hotel staff was extremely accommodating and provided our family with recommended local establishments to visit and provided several coupons for us to use. The hotel staff went out of their way to make our stay memorable. We would definitely recommend this hotel to anyone looking to stay and visit the numerous wineries in the Napa region.

Room Tip: Please arrive at the hotel early and ask when they may be having complimentary wine tastings. We pa...
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank AUTiger1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz A, Front Office Manager at Napa Winery Inn, responded to this review, 12 September 2014
Dear AUTigger1998,
What a nice review, thank you.
I am glad that the staff took care of you and your family. Above all, to us, our guests come first. All of our staff have been with us for many years. We are all pretty knowledgeable about the Napa Valley, and we all try to drive around and go places on our days off to become more informed about where and what to recommend to our guests, and we share with each other our findings. It is quite fun to live and work here.
We are making some changes to our rooms this fall. I hope that you can come back and stay with us again soon. Thank you again for your great review.
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Largo, Florida, United States
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 26 July 2014

This was our 4th time to stay at Napa Winery Inn with our yorkie Nicki. They are very pet friendly. Everyone is friendly and knowledgable about the area. Since our last visit they have added outdoor seating for both morning breakfast and evening wine tasting. It was great to sit outside in the evening and share wine adventures with other guests. Love this place!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Gary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz A, Front Office Manager at Napa Winery Inn, responded to this review, 12 September 2014
Dear Gary K,
We can’t wait for your next visit either. We need our Nicki fix. We enjoy having all three of you stay with us. We just love seeing you walk into the hotel.
Thank you for choosing us. See you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Napa
2 reviews
5 of 5 bubbles Reviewed 25 July 2014

Good rooms, clean and with a small fridge. Staff are excellent and very helpful. Great location and convenient parking. Good coffee ,average breakfast ,but they do have cookies in the afternoon and apples

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank rbart123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz A, Front Office Manager at Napa Winery Inn, responded to this review, 12 September 2014
Dear rbart123,
Thank you for posting a review. I am happy that you enjoyed your stay with us. I hope that you can return soon, we would love to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Racine, Wisconsin
2 reviews
4 of 5 bubbles Reviewed 25 July 2014

My husband and I found this hotel on Yelp when we were researching places to stay for our honeymoon. Napa was the last stop on our CA Road Trip Honeymoon. We wanted to stay somewhere nice, but not outrageously priced. Call us crazy but we would rather spend our money at the wineries and on good food. The hotel staff were very friendly and our room was clean. The hotel is located right off of HWY 29 and a short drive from downtown Napa. There was a refrigerator in the room which I always like and wine glasses and an opener so that we could enjoy wine that we purchased during the day. They host a wine hour every evening and serve breakfast in the morning. The wine hour was simple, but nice. They poured two different types of wine each evening and put out a small arrangement of crackers, cheese and fruit. The wine was nothing special, but it was nice. The breakfast was the same- simple, but nice. They offered a few warm breakfast entrees, pastries, bagels, English muffins, yogurt and fruit and beverages. Don't be expected to be wowed by the breakfast, but for us it was perfect. We wanted to eat simply in the morning and then go out for lunch and dinner so this was exactly what we wanted. The pool is small, but nice. The Napa Winery Inn is a lovely, unpretentious hotel in Napa that is a great deal for travelers. We will be back.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Amanda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz A, Front Office Manager at Napa Winery Inn, responded to this review, 12 September 2014
Dear Amanda A,
Loved your review. Thank you for posting it.
I am glad that you made Napa Valley your last stop and that we were the lucky ones that you picked to stay with.
I am so happy you found us to your liking and that you will be back. We are working on our wine list so hopefully when you come back we will have some different wines for you to try and the Manager’s Reception.
Thank you again for posting a review, see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CHATSWORTH, CA
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 25 July 2014

We spent 2 nights here and we felt safe and comfortable here. Nice complimentary breakfast, and evening wine & cheese served. Reasonably priced compared to some other places in Napa. Beds were comfortable, AC & TV worked great. Fortunately, couldn't hear any neighbors or traffic.

Room Tip: Arrive early and ask for an improved location.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank BONHARV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liz A, Front Office Manager at Napa Winery Inn, responded to this review, 12 September 2014
Dear BONHARV,
Your review of the hotel is appreciated, thank you.
Happiness is hearing that our guests enjoyed their stay with us. You did, so I am happy. When our guests are happy then we can be happy. Happy, happy, happy. Thank you.
I am glad that you mentioned that you could not hear any traffic noise. Quite often when guests hear that your hotel is off of a highway they worry that there will be traffic noise, but as you found, there really is not. I have been at this property for 21 years and noisy it is not, except in the lobby around 5:30pm as the wine pour gets under way. You might hear laughter and guests conversing with each other if you are walking through during that time.
We are making some changes in the rooms this fall and I hope that you can come back and see everything we have done.
Thank you again. I look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Napa Winery Inn

Property: Napa Winery Inn
Address: 1998 Trower Ave, Napa, CA 94558-2209
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Napa
#13 Family Hotel in Napa
#14 Romantic Hotel in Napa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Napa Winery Inn 3*
Number of rooms: 59
Official Description (provided by the hotel):
Centrally located in the heart of the wine country, the Napa Winery Inn offers convenience to Napa Valley’s favorite wineries, restaurants, and attractions. The casual, boutique atmosphere of the Napa Winery Inn provides the perfect base for a relaxed and enjoyable visit to Napa Valley. Napa Winery Inn is less than ten minutes from both downtown Napa and from the town of Yountville. A daily hot breakfast buffet, wi-fi, and an evening manager's wine tasting are all complimentary. Oventi Restaurant is adjacent and Fume Bistro is within walking distance. Pets are also welcome in this pet-friendly hotel. ... more   less 
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Also Known As:
John Muir Inn Of Napa Hotel Napa
John Muir Hotel
John Muir Napa
Napa Winery Inn Napa Valley, CA

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