We went recently for a double birthday and newly pregnant celebration (first time at Carneros). I called the hotel to notify them of our celebrations, expecting some sort of acknowledgement or gift upon check-in, but received nothing. For a hotel of this caliber, I expected more. At other resorts, when it is a special occasion, we received upgrades, wine, gift basket on arrival and the like. I also thought as an iPrefer member, we would receive special acknowledgment, but nothing. Additionally, we forgot dental floss - when we called the front desk, they told us to go to the market to get it. While I understand not all extras or toiletries are free, most hotels will go beyond to bring something so small to a guest. Again, we expected more for such a high-end resort.
That said, the cottage was very nice with an extremely comfortable bed and luxurious shower. The heated floors in the bathroom were an excellent touch. We enjoyed the fireplace in our room and the heated patio.
Dinner at Farm was delicious. Boon Fly was a huge disappointment for our entire group. My husband and dad's eggs had to be sent back twice, the American breakfast was overpriced. I will say the signature doughnuts were delicious though.
We played Bocce ball our first day and there was an extremely loud, obnoxious group on the court next to us. While I understand this is a public use area, the hotel should take measures to ensure the appropriate behavior of anyone using the facilities. This group had multiple empty beer cases and wine bottles, were loud, swearing profusely, girls sleeping on the bench, girls crying, men yelling. It was extremely odd that with children and guests around that a staff member did not ask them to leave.
Overall, while we enjoyed the property and room, with so many luxury hotels in Napa, we will likely not return here.
- Official Description (provided by the hotel):
- In the midst of the beautiful Carneros winegrowing region is Carneros Resort and Spa, a luxurious Napa Valley retreat designed to make absolutely everything feel better. Carneros Resort and Spa was created to provide an intimate atmosphere of Napa Valley hospitality reminiscent of its unique surroundings. Nestled among 28 acres of seemingly endless rows of grape vines, bucolic Napa farmland and scenic apple orchards, Carneros Resort and Spa's design was based on cues from the local countryside - including barns, silos and ranchers' cottages - combined with stylish resort accommodations and modern interiors to capture the region's distinct charm as well as the needs of our sophisticated guests. ... more less
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- Also Known As:
- The Carneros Hotel Napa
- Carneros Hotel Napa
- Carneros Inn
- Carneros Resort And Spa Napa, Napa Valley, CA