We were all set to come here for a 3rd time. I made my reservations for 4 nights, then our travel buddies went online to book their room and were blocked out from making a reservation. I contacted the hotel and the gentleman who answered the phone said that they had just hit a certain level of occupancy for our dates and now a minimum reservation was 5 nights. He said that he had no way to over ride the computer, so even though they had the room, and knew we already had one reservation, no one could help us. We cancelled our other reservation and got another hotel, but am very disappointed in the lack of care and service. This is a nice spot otherwise we would not be returning for a 3rd stay, but a computer running the show is a bad idea in a "people" business.
- Official Description (provided by the hotel):
- Less than an hour's drive from San Francisco and the Bay Area, the River Terrace Inn, a luxury Napa Valley hotel, offers the perfect Napa retreat. With its refined, pastoral charm and innovative features, our casually elegant Napa Valley hotel is the perfect balance of Wine Country serenity and urban hospitality. Discover wine country in Napa Valley, a peaceful sanctuary nestled among lush, rolling hills, a sea of vivid wildflowers, and radiant vineyards. Set in the heart of the Napa Valley Wine Country, River Terrace Inn features luxurious accommodations, personalized services, and a pristine riverfront setting. The River Terrace Inn is an enchanting blend of modern elegance, laid-back California charm and the energy of downtown Napa. ... more less
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- Also Known As:
- River Terrace Hotel Napa
- River Terrace Napa
- River Terrace Inn, A Noble House Hotel Napa, Napa Valley, CA