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“Relaxing Friendly Hotel”

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River Terrace Inn, A Noble House Hotel
Ranked #10 of 30 Hotels in Napa
Certificate of Excellence
Level 5 Contributor
75 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Relaxing Friendly Hotel”
Reviewed 10 April 2014 via mobile

We arrived at this hotel before check-in time & there was no problem getting into our room early. All the staff was very helpful & friendly. The beds were very comfortable. The room & bath were roomy & clean. We needed 2 beds so our only option was a room overlooking the parking lot, but it didn't really matter. It was very quiet. My only disappointment with this property was the location. I thought it would be closer to walk to restaurants, but it was still quite a walk & didn't feel real safe at night.

Stayed March 2014, travelled with friends
Helpful?
Thank kdarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at River Terrace Inn, A Noble House Hotel, responded to this review, 11 April 2014
Thank you for being a guest of our hotel. We are glad to read that you had such a comfortable stay while with us. We value your feedback and your kind review. Thank you again. We hope to see you for another visit in the future.
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1,700 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (419)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Dallas, Texas
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 April 2014

Close to the any areas within walking distance. Professional, Friendly and Accommodating Staff. Rooms were clean and fresh. Very nice smaller hotel. Priced well for that area. Complimentary Wine reception was great!!

Room Tip: double Queen suite w/ balcony
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heavenlyblu98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at River Terrace Inn, A Noble House Hotel, responded to this review, 9 April 2014
Thank you for taking a moment to leave us your wonderful review. We are happy you had such a great stay with us and that you were able to join us for our complimentary wine hour. We hope you enjoyed your Napa visit and will return again for a future stay. Thank you again.
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Saint Louis, Missouri
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 April 2014

Very clean and well maintained grounds. Room was very spacious and clean. We really enjoyed having a view of the river and sitting on the patio around the firepit in the evenings. Great location close to wineries, restaurants and shopping. Staff friendly and helpful.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dschuer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at River Terrace Inn, A Noble House Hotel, responded to this review, 8 April 2014
Thank you for being a guest of our hotel and for taking the time to leave us such a nice review. We are happy to hear that you enjoyed the amenities our hotel has to offer and the convenient proximity we are to much of what Napa has to offer. We are glad you enjoyed your visit and hope you choose to join us again in the future.
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Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 April 2014

Great location, close to supermarket, IHOP, and little stores. Conveniently located close to the vineries. Very clean. Large room and good size bathroom. They have their own parking lot and they don't charge you to park. I would return it.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaniMirand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at River Terrace Inn, A Noble House Hotel, responded to this review, 8 April 2014
Dear Dani, thank you kindly for your review. We are pleased to hear that you enjoyed our location and even happier to hear that you would return to stay with us again. We hope you enjoyed your Napa getaway and look forward to your next opportunity to visit.
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Reno, Nevada
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 April 2014

Close to wine train and lots of restaurants. The hotel room was very nice and clean. It rained the entire time we stayed, so we didn't see anything other than the inside of the hotel. It is a very nice hotel facility.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at River Terrace Inn, A Noble House Hotel, responded to this review, 7 April 2014
Dear Anthony, we thank you for your review of our hotel. We wish that there could've been sunnier weather during your stay, but we are happy we could provide you comfortable accommodations. We hope you will join us again in Napa!
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Orangevale, California
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 March 2014

The hotel is located close to the wine train, Oxbox Public Market and downtown. Location is great. It is next to the river, but don't expect a river 'view', you have to go outside to see it. Still very pleasant surroundings : trees, & path way. The fire pit outside is very nice. We were a little hungry, and we were 30 minutes from the complimentary wine tasting in the lobby, so we ordered a cheese and fruit plate off the bar menu and a couple of drinks and sat outside - very nice! HOWEVER, I was a little ticked off that when we returned to the lobby for the wine tasting, the very SAME cheeses and fruits were served FREE of charge (they could have told us that)! The wine tasting was very nice, the winery rep very knowledgeable and over all an enjoyable experience. There is coffee / tea in the lobby in the morning. The last time we stayed they had a complimentary breakfast buffet - nothing fancy, but really nice for a family. This time, there was a charge or you could order off the menu - which we did. First of all, there were not enough seats for all the guests, so we sat on the couches in the lobby, and used the coffee tables. That was a little awkward! Then we ordered 5 breakfasts, two of which they got wrong (eggs were not sunny side up, they were over almost hard) :-( They corrected it, but you know how that goes, by then everything else is cold and the rest of the family is done. I would get your free coffee, maybe a muffin and call it good. Also - no hot tub / spa.Although the pool is heated, I missed the jacuzzi!

Room Tip: "River view" DOESN'T mean you are going to see the river, you are just on the river si...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank palacegang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at River Terrace Inn, A Noble House Hotel, responded to this review, 31 March 2014
Thank you for sharing your hotel experience with us. We are pleased to hear that you enjoyed our location and had an opportunity to explore so much of the area. We thank you for sharing your concerns with us as well, as feedback from guests like you help us to continue to improve the experience we provide our guests. We hope you have the opportunity to join us again. We thank you for being a guest of our hotel.
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Martinez, California
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 March 2014

We booked through www.booking.com, but once at the hotel, we were not given the room we paid for. We had to insist they give us the room we paid for with the stated River view, balcony, larger tub and we feel that the customer service was of poor quality. We even saw two workers whispering about us and it was difficult to get their attention to ask a question. They Immediately blamed the booking company ( booking.com ). We contacted Booking.com and they insisted it was the hotels fault. We Paid extra for the " river view " and the first two rooms they gave us, had no river view. We were there for my wife's birthday, and this was explained to the manager, and after wasting an hour of arguing, she magically "had a cancellation" and gave us the correct room. This was a beautiful hotel, but we were disappointed that we had to fight so hard to get our correct room! Both the hotel and Booking.com refused to compensate us in any way. We will never stay at this hotel again or book through booking.com.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Andrea W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Manager at River Terrace Inn, A Noble House Hotel, responded to this review, 30 March 2014
Dear Andrea, we sincerely apologize for your recent experience at our hotel. We are sorry that the miscommunication between booking.com and our hotel caused such confusion and ultimately, resulted in the type of room you originally wanted not being immediately available. It disappoints us that we were not able to 'wow' you with our guest service, as that is always are goal. We thank you for bringing these concerns to our attention and we appreciate you being a guest of ours.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about River Terrace Inn, A Noble House Hotel

Property: River Terrace Inn, A Noble House Hotel
Address: 1600 Soscol Ave, Napa, CA 94559-1908
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Napa
#5 Family Hotel in Napa
#6 Romantic Hotel in Napa
#12 Business Hotel in Napa
Price Range (Based on Average Rates): £££
Hotel Class:4 star — River Terrace Inn, A Noble House Hotel 4*
Number of rooms: 105
Official Description (provided by the hotel):
Less than an hour's drive from San Francisco and the Bay Area, the River Terrace Inn, a luxury Napa Valley hotel, offers the perfect Napa retreat. With its refined, pastoral charm and innovative features, our casually elegant Napa Valley hotel is the perfect balance of Wine Country serenity and urban hospitality. Discover wine country in Napa Valley, a peaceful sanctuary nestled among lush, rolling hills, a sea of vivid wildflowers, and radiant vineyards. Set in the heart of the Napa Valley Wine Country, River Terrace Inn features luxurious accommodations, personalized services, and a pristine riverfront setting. The River Terrace Inn is an enchanting blend of modern elegance, laid-back California charm and the energy of downtown Napa. ... more   less 
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Also Known As:
River Terrace Hotel Napa
River Terrace Napa
River Terrace Inn, A Noble House Hotel Napa, Napa Valley, CA

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