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“I don't know how this can be called a "resort"”

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RiverPointe Napa Valley Resort
Ranked #18 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersBronze level
San Francisco, California
Level 6 Contributor
126 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“I don't know how this can be called a "resort"”
Reviewed 27 June 2014

Its an upscale trailer park with a lot of hidden charges. The beds are comfortable, the trailers were clean but the furniture inside was totally cheap. Had a dresser draw break, and a closet door was off its hinges. The location is ok, it would be a much better experience if there was a path on the river to downtown Napa. Downtown is a 25 minute un-scenic stroll through parking lots. Watch up for "events" they are usually just ways to get more cash out of your pocket. Now you are warned. With all that said it was a comfortable sleep there but that isn't a reason to call yourself a resort.

  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank MickD415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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502 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (128)
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English first
Naples, Florida
Level 6 Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 18 June 2014

If you are into the basics and more or less are looking for a bit more then a camper, this is your place. Unfortunate the price tag and the write up from the resort itself , does not reflect that.
They have the nerve to call themselves a 5 star resort.
Rooms are clean to start with. Unfortunate they do not provide daily maid service.
So you will not have clean towels or products and coffee unless you request them.
We called after the 3rd night. We had to be very specific about what we wanted. "oh you want the bed made too?". No new coffee or sugar packets, no sweeping up after a spill in the kitchen area.
I GUESS we did not ask early enough. When calling after 5PM, housekeeping had left for the day and no further services available per office staff.

  • Stayed June 2014, travelled with family
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Helpful?
1 Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nm
Level 3 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 June 2014

The two strong points about Riverpointe, the third is the activities crew.

George B, you went to the Monday morning breakfast, correct? The breakfast is specifically to inform the guests about all the activities planned for the week, the tours, the tastings, etc etc. Your noisy table no doubt kept many other people from being able to hear in information they were there to get.

You are rude, sir.

We always enjoy our stay, this past time we had a cottage on the river with a king bed. A little noisier than being in the back, lots of people walking by, but fun to sit on the patio.

Took a couple of tours, went to one tasting in the clubhouse, very fun events. Hector does a great job with the tours, San Francisco was the best one yet.

They still don't have a handle on wifi situation. They probably need to put a password on it so it only gets used by the guests. Ditto for the free laundry.

Location could not be better. Nice walk path along the river, maybe a mile to downtown, easy access to Hwy 28 and Silverado Trail. Each cottage gets one parking space.

  • Stayed May 2014, travelled as a couple
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Helpful?
2 Thank diananm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 June 2014

I am currently sitting in a breakfast.....hard sell presentation to sell tours...ill bet the pitch gets to selling the timeshare at some point in the next day or so. I am here for business in the area, I needed a nice place to stay so I booked this online. Nice little park style trailers. Very nice in that regard, but I didnt book this to listen to some presenter telling our table to hush up because she was talking.

  • Stayed June 2014, travelled on business
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Helpful?
5 Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boynton Beach, Florida
Level 6 Contributor
421 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 321 helpful votes
Reviewed 27 May 2014

River Pointe looked like a tiny little community of adorable individualized trailers/cottages painted in colors of red, blue and tan. As we walked into the main hotel lobby to check in, the staff was welcoming and friendly. They gave us maps, told us which areas would likely be the most congested during the holiday weekend, and spent quite a bit of time providing us with useful information.

My husband and I were staying in a one bedroom/one bathroom cottage/trailer that sleeps up to four. Each trailer/cottage had a porch that connected to the front door, which we thoroughly enjoyed relaxing on during our last night of our 3 night trip.

When we walked into our cottage, Unit # 8, there was a small seating area/family room with a pullout couch, connecting mini kitchen complete with a stove, microwave, sink, refrigerator and kitchenette. It was clean and the walls were painted with sunny colors. Most of the walls were pale yellow and the wall above the couch was a tropical-orange color. It was bright, sunny and welcoming.

There was a narrow hallway with a closet on the right and a bathroom to the left. The bedroom was just large enough to fit a queen size bed and small nightstands on either side of the bed. The rooms were cute and clean and very reasonably priced, especially for being located in Napa. It was a great economical find.

We thoroughly enjoyed our stay without spending a fortune.

  • Stayed May 2014, travelled as a couple
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Helpful?
Thank Lenore R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 May 2014

Great place to have 3-4 ladies share a one bedroom; they even let us use the "oven" in the "lodge" to host our group (18+-) for the evening since the facility was "open". Could use some better check/in-out procedures; but all in all; we WILL (lookout) be back1

  • Stayed May 2014, travelled with friends
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Helpful?
1 Thank KrazyKYYOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fremont, California
Level 6 Contributor
5,664 reviews
304 hotel reviews
common_n_hotel_reviews_1bd8 2,812 helpful votes
Reviewed 2 May 2014

Riverpointe is like glamping - luxury trailer homes in Napa. They also have nice decks.

The events here are amazing. The staff will let you know of the latest "in things" to do; they will arrange for your tours.

They serve breakfast and do an overview early on in your week stay On several nights they will bring in winemakers to give you a really intimate view of the industry. They last about an hour with wine.....and its an enjoyable way to meet others also. Best yet, since you are staying there, you can just walk back to your "vacation home".

When we stay here we usually stay a week.....and usually book via Interval International or Trading Places; our stay in February 2014 was through Trading Places and as such very reasonable stay.

  • Stayed February 2014, travelled as a couple
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Helpful?
Thank mini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about RiverPointe Napa Valley Resort

Property: RiverPointe Napa Valley Resort
Address: 500 Lincoln Ave, Napa, CA 94558-3611
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Napa
#11 Romantic Hotel in Napa
#16 Family Hotel in Napa
Price Range (Based on Average Rates): £££
Hotel Class:3 star — RiverPointe Napa Valley Resort 3*
Number of rooms: 104
Official Description (provided by the hotel):
RiverPointe Napa Valley is a resort that will suit any type of vacation. We offer studio and one-bedroom cottages. Guests enjoy room amenities such as an outdoor deck, fully-equipped kitchen, king/queen sized bed, sofa sleeper, and deluxe bathrooms. Additionally, on-site amenities include indoor/outdoor games, outdoor heated swimming pool, two outdoor hot tubs, and complimentary laundry facilities. Our delightful country cottages are sure to give you the vacation you have always wanted. Minimum age required at check-in is 21. The hotel provides free wifi for all guests. We look forward to your stay at RiverPointe Napa Valley where there is plenty of room for fun, relaxation, and savoring Napa Valley. ... more   less 
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Also Known As:
Riverpointe Napa Valley Hotel Napa
Riverpointe Hotel Napa
RiverPointe Napa Valley Resort CA

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