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“Nice, but be prepared to be moved to the Meritage”
Review of Vino Bello Resort

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Vino Bello Resort
Ranked #20 of 30 Hotels in Napa
Certificate of Excellence
San Francisco, California
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Nice, but be prepared to be moved to the Meritage”
Reviewed 17 March 2008

My husband and I booked a king suite directly from Vino Bello (VB) online. VB is under the same ownership and in the same area at the Meritage Hotel and check-in is done at the Meritage. When we arrived we found that all the rooms at VB were booked and the only room they had left was at Meritage and had 2 double beds . I was annoyed because this was our anniversary and the room wasn’t what we had reserved online (we didn't just put in a request for a king suite, we made an actual reservation for that specific type of room). After a lot of arguing they gave us a discount on the room as well as free breakfast one morning. See my review of Meritage for more info on our stay there.

I would say only book at VB if the room type (layout, number of beds) is not important to you. A large family in town for a family reunion was checking in at the same time as us. They had specifically booked rooms at VB because they wanted kitchenettes for cooking and needed sofa beds for the kids. Like us, Meritage said that all rooms at VB were booked and needed to put them at Meritage, but Meritage was a disaster for their situation and number of guests; fitting everyone into the Meritage space was really problematic for them. They had called several times prior to arrival to make sure that they had suites at VB and still didn’t get what they had reserved. Afterwards I also found out that my cousin had come to VB for a bachelorette party and only one of the two rooms they had reserved was available when they arrived. Meritage is nice, but be forewarned that a reservation at VB doesn’t guarantee you a room there.

  • Stayed December 2007, travelled as a couple
    • Value
    • Check-in / front desk
Helpful?
1 Thank Anu M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jruperto, Director of Rooms at Vino Bello Resort, responded to this review, 8 April 2008
Our apologies for not meeting the booking expectations of this guest during thier stay in December. We wish thank this guest for taking the time to relay the booking issues experienced during thier stay, especially after so much time passed by. Since we don't have an exact date of stay, we will be reviewing our problem resolution log for the month of December to locate this situation.

Then, we will conduct detailed training with our Reservations and Front Desk departments to ensure these types of issues are caught in advance and resolved before our guests arrive. We take our efforts very seriously in improving over the guest problems that occur and we will do everyting to ensure this situation is addressed and service training conducted!


Regards,
Jose Ruperto
Director of Rooms
The Meritage and Vino Bello Resort at Napa
jruperto@themeritageresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (209)
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English first
Roscommon, Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 March 2008

My wife and I stayed here for only 1 night while we explored the wine country. I booked the room on Priceline and got a great price.

It's a very nice place. It has a nice little kitchen in the room that would be nice if we had stayed longer. The bathroom was beautiful and there was a nice patio. Parking was easy and free!

I was a little scared about it being located in an office park, but that wasn't a problem at all. It is actually a great location. It was a nice little 10 min drive to get downtown for dinner.

We are already talking about coming back to the wine country soon and we will be staying here again.

  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
2 Thank seelster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prescott, Arizona
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 March 2008

We stayed only one night as a girlfriend get away. The room was new and just what we wanted, two very comfy beds, nice built in with frig, sink, micro, toaster oven and all utensils. Bathroom was very nice, again pretty sink area and oversize tub. Small seating area with cafe table plus a flat screen TV with premium channels. Balcony had nice chairs and overlooked The Meritage Resort. Check in was at Meritage which has very nice decor and pleasant staff. We used the Meritage pool area which was very nice, clean, plenty of towels. The two hotels are on the same property and you can move easily between them. Only reason I would not give a 5 star rating is the food. We had room service breakfast which was okay as was the pool side cobb salads. Nothing to write home about. We had facials and messages at the Spa Terra and it was beautiful!!!!! Very nice facilities,staff and all in a cave setting! Very fun.

  • Liked — New, nicely appointed, clean, great spa nearby
  • Disliked — Food
  • Stayed March 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mbuns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
south florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 March 2008

First off, I would never have picked this place under normal circumstances b/c it is so expensive. However, we booked this the night before we got there on priceline. We ended up getting it for $85 before taxes and their "resort fee". The resort fee covers the cost of the bottle of wine they put in the room, soda, and water. We were only there 1 night but helped ourselves to all the water, soda, and wine, so it seemed fair for the 20 dollars.
The room was very nice. How we got this one for $85 surprised me, but hey - we took it! This wasn't a suite, but it also wasn't a standard room. It had a nice deep tub, mini fridge, microwave, sink, toaster oven, balcony, washer, dryer, and VERY comfortable king bed. They also had a dvd library which we took advantage of. The decor was traditional tuscanny style and was very tasteful.
The concierge was very helpful, as was the front desk. The concierge showed us stuff to do and gave us some great info/savings brochures. The grounds were nice. I took advantage of the 24 hour work out room. The pools were heated and there were bbq's outside of each building. Our room had dishes and utensils, so it seems like a great stay for a family in one of the jr. suites or suites. I would recommend using the BBQ if staying for a while just to save some money.
The restaurant was expensive but not THAT bad (we were at a resort, afterall). It was our first time trying Kobe Beef - and it was DELICIOUS!! I think we paid $28 for the steak (that was a la carte - no side dishes) The pizza was enough for 2 people and only cost 12 bucks.
I'm used to spending 60 bucks at a holiday inn and getting the usual crap bed and cardboard towels. To stay here for $120 after all was said and done was amazing!
I probably wouldn't recommend this place if you were to book at full rate, (just cause I'm cheap) but if you get this place discounted, it's totally worth it. It was a nice little splurge for my husband and I. The vineyard around the hotel is nice, and you definitely feel safe. I think we had to use our room key 3 times before actually getting to our room door.
The only complaint I have is the bartender at The Cave. It is the little bar where you can go wine tasting. She ignored us from the get go. I'm not sure if she could tell we didn't belong there or what, but she only came by to give us our wine and our check. She was more than happy to converse with the other patrons - about the beach, directions, night life, wine, friends, clothes, etc...but with us, it was like we were lepers. That didn't make us enjoy our wine tasting experience very much. (b/c while she was yapping, our glasses were empty). I'm sure at least the others liked their experience better ;)
The location is definitely not as nice as some, it is smack in the middle of a business complex, but the amenities on the property more than made up for the location.
If I could get this room for the same price again, I would probably stay here next time. But if I could get a quaint B&B for the same price I would probably do that instead, just because I think it would ft the whole Napa Valley Feel that I was looking for a little better. And I would take their wine tasting tour instead of vising their bartender in the Cave. I think the tour included 4 wineries, with the shuttle from the resort and back again for an all day outing about $75. Maybe next time!

  • Liked — The bed was amazing
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank kost44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 8 February 2008

We booked a weekend stay at this Resort as it was labled a "4-Star Resort" and we were able to get a very attractive rate (for a 4-Star Resort) through Hotwire. We were aware of the additional approx. $20 resort fee as well.

The Vino Bello Resort is a nice place to stay, but I would certainly not call it 4-Star.

Our room: On the plus side, it did have a refirgerator; wet bar; and included bottled water, soda, and a bottle of wine. On the negative side, it was pretty narrow and not that big, the heating system was VERY loud (when it turned on it would wake us up). Further, the walls are VERY thin, as we were woken up by a neighbor's TV early one morning, and could hear a late-night conversation of another neighbor. Also, the Vino Bello rooms are an outside walk away from the main Meritage Resort area (which presumably are more expensive).

Amenities: We did not find the Concierge or front-desk very helpful (even for some simple direction advice). The attached restaurant has a very good breakfast. The workout facilities were OK and the wine-tasting appetiers are really just cheese and crackers. There was also a billing mix-up that has yet to be resolved -- but I don't know it that is the hotel's fault or hotwire's fault.

Location: The resort is located in a corporate/industrial area, not very close to any vinyards. So the views aren't that wonderful; however, you can get to the Silverado Trail and Napa proper pretty easily (much quicker than if your staying in Carneros or Sonoma).

Overall, we probably wouldn't stay here again. They claim it's a 4-star. The price we paid was about what you'd pay for a 3-star (or 3.5). And we felt it was actually a 3-star (or 2.5). It was an OK experience, but not up to the quality that they appear to represent.

  • Liked — Cost, Convenience
  • Disliked — Room Quality, Amenities
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank ww_kayaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Conner, Washington
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 February 2008

We stayed at this Shell Vacations timeshare type property off a discount we saw in the newspaper. We had a one bedroom and an adjoining studio. It was perfect for 2 couples. The $15/day resort fee was ok, but we didn't use most of it. The wine in the rooms was very drinkable and it was nice having 2 bottles of water to take on our travels through the valley each day.

We were happy to use the free shuttle to dinner on our second night. A short hop into to town. The concierge was most helpful with the reservations. We had dinner at the resort restaurant the first night. My advice, skip it, you can do much better and cheaper elsewhere. Two of us had the seafood risotto and it wasn't just not tasty, but tasted bad with a gruel-in-a-bowl presentation. One of us thought the scallops was good. Cost: $144 w/one bottle of wine.

The only complaint about the lodging was the lack of insulation in the ceiling. We had a 2nd floor unit and the upstairs sounds of walking and the bathtub draining were amazingly loud. We though a pipe must have burst in the wall. Try to get a top floor unit.

Otherwise, the place looked pretty much like the pics others have posted.

  • Liked — That we could share a comfy living room and still have our private bedrooms.
  • Disliked — The lack of cieling insulation and the restaurant.
  • Stayed February 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shesails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oregon
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 December 2007

We booked this hotel for a special birthday celebration and we could not have been more disappointed! With the hotel being newer and the previous reviews generally favorable, we took the chance and booked this hotel for the weekend. This hotel tops our list of hotels to NEVER return to again.

We went to our room and could not get the heat to kick on. The blower was working full speed and there was practically a gale through the space. We called for maintenance help and they didn't show (forgot us) and then finally came on the third call and were not able to fix the problem. We were so cold while we were waiting we thought we would brew some coffee to warm up and found the machine filthy along with two cups that had already been used by prior guests. The room in general was not very clean and maintenance had obviously been overlooked for a long time.

At this point we were moved to a second room and I can tell you that this one was not much better, but at least had some heat which is a good thing in December.

I would not recommend this place to anyone. There are many other choices in Napa that would be the same price and in much better condition.

Stayed December 2007
Helpful?
6 Thank rhtravel4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jruperto, Manager at Vino Bello Resort, responded to this review, 6 January 2008
We are extremely sorry this guest had such an awful guest room experience with us at the Vino Bello Resort. We pride ourselves on having one of the newest and most modern resorts in Napa and are dissapointed we missed the mark completely for this guest with items not in working order. We will take steps necessary to evaluate the heating and cooling system in each guest room completely to make sure they are fully functioning. Our Engineeing department will put this function on a monthly schedule to ensure that our guests room systems are in order prior to renting. Our hope is to get another chance to show we care!

Regards,
Jose Ruperto, Rooms Division Manager
jruperto@themeritageresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vino Bello Resort

Property: Vino Bello Resort
Address: 865 Bordeaux Way, Napa, CA 94558-7524
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Napa
#8 Luxury Hotel in Napa
#9 Romantic Hotel in Napa
#12 Family Hotel in Napa
#14 Business Hotel in Napa
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Vino Bello Resort 4*
Number of rooms: 116
Official Description (provided by the hotel):
Your Vino Bello suite is designed to complement your Napa Valley getaway with quiet space and luxurious appointments. Choose from 64 studio, one bedroom or two bedroom condominium-style suites, all decorated with Old World Tuscan charm that blends with the surrounding vine-covered hills to welcome you with style and grace. This is wine country at its best. Here you’ll find luxurious accommodations, fine amenities and gracious service, all designed to make your visit to Napa Valley a memorable one. Whether you choose to taste your way through countless Napa Valley wineries, venture into the hills on horseback, bicycle through quaint villages, or float above it all in a hot-air balloon, you’ll return to find first class amenities at Vino Bello Resort. ... more   less 
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Also Known As:
Vino Bello Hotel Napa
Vino Bello Napa
Vino Bello Resort Napa, Napa Valley, CA

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